My account got suspended at 888 poker, they wrongfully accuse me of illegal money tra

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antim123

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I started grinding on the 19th of May and i received this mail on the 28th of may.

I got this email from 888poker:

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "avanelferen".

We have reviewed your account and also your game history. Whilst reviewing your game history we see suspicious gaming activity which indicates that you have been participating in the transfer of money on our tables. As previously explained to you, this is when one member intentionally loses to another member so money can be transferred.

We are in particular concerned with your gameplay with ‘’GrinderALF‘’.

Using our tables to transfer money is strictly against our Terms and Conditions and will not be tolerated.

Please provide any information you feel may be relevant regarding your recent actions on our tables. In the meantime your account will remain blocked and no funds will be returned.

Regards,

Operations Team
operations@cassava.net


They asked me this:
Date 28th May, Heads Up tables, sessions IDs:

69302989,
69378089
69378080
69376782
69374499

Could you please provide us with an explanation regarding this game play?

I have no clue who GrinderALF is though, and I have no handhistory of me playing against this player.

It's possible that I have lost 5 super turbo heads up's in a row, but that's not because I was trafficing money, but just because I suck at super turbo's.
And it's quite normal that you lose more than 5 games in an row because the variance is huge in Super turbo heads up.

What can I do know? I'm corresponding with their comstumer service now for a while (8 mails) but I didn't got any further.

What do I need to do? Because this is just theft! They just took my money, without showing me any proof or whatever.

Please help!

regards
 
fubarcdn

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You better to be able to prove that you are not doing what they are accusing you.
You might ask them to pull the rest of your hand history and if it shows that you are near a break even with heads up games with the aforementioned player they may reverse their decision but if you have lost every heads up match to this player it is very likely that they will not budge.
Of course we believe you since you are a long term member here.
 
WhereDidMyEVGo

WhereDidMyEVGo

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You better to be able to prove that you are not doing what they are accusing you.
You might ask them to pull the rest of your hand history and if it shows that you are near a break even with heads up games with the aforementioned player they may reverse their decision but if you have lost every heads up match to this player it is very likely that they will not budge.
Of course we believe you since you are a long term member here.

lol

lets see the hand histories. what were the buy-ins?
 
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antim123

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@fubarcdn It's just a sample of 5 sit and go's super turbo heads up. It's very common to lose more then 5 times in a row. Once I had a bad run for 12 buys ins down. So therefor it's odd that they suspend my account.

The buy ins were $12,50.

Why do I have to prove something?
They have to prove that I'm guilty, not the other way around.
If the system would work like that anyone could and up in jail because you get accused from something without any proof.
 
Carl Trooper

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@fubarcdn It's just a sample of 5 sit and go's super turbo heads up. It's very common to lose more then 5 times in a row. Once I had a bad run for 12 buys ins down. So therefor it's odd that they suspend my account.

The buy ins were $12,50.

Why do I have to prove something?
They have to prove that I'm guilty, not the other way around.
If the system would work like that anyone could and up in jail because you get accused from something without any proof.


Its just the fact that new accounts that make these claims generally are 95% their own fault.


Post the history!
 
fubarcdn

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A business has the right to decide what customers they wish to deal with.
This is not a criminal case and there are countries in the world where you are guilty until you prove you are innocent.
If you do not prove you are innocent they will not reinstate your account.
Don't shoot the messenger. I am trying to help you.
If you use that defense with them it will get you nowhere.
 
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antim123

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Update, I've been hacked so it seems. I saw on sharkscope that I've played super turbo omaha heads up from :05/28/2015 07:18 AM till 05/28/2015 07:31 AM.

But I never played those games.
 
WhereDidMyEVGo

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@fubarcdn It's just a sample of 5 sit and go's super turbo heads up. It's very common to lose more then 5 times in a row. Once I had a bad run for 12 buys ins down. So therefor it's odd that they suspend my account.

The buy ins were $12,50.

Why do I have to prove something?
They have to prove that I'm guilty, not the other way around.
If the system would work like that anyone could and up in jail because you get accused from something without any proof.

You don't have to prove anything. Neither do they though. How they handle these issues is pretty much entirely at their discretion. Hand histories would just help to determine if you are full of it as is generally expected in these cases.

Update, I've been hacked so it seems. I saw on sharkscope that I've played super turbo omaha heads up from :05/28/2015 07:18 AM till 05/28/2015 07:31 AM.

But I never played those games.

So are you saying you didn't play the games they are asking about?
 
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antim123

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Yes, now I understand why I can't find the handhistory. I had $77,84 on my account when I stopped playing. Then I played 1 more heads up super turbo no limit of $12,50 and i lost that one. And then i cashed out 65.34 USD. That´s it. So someone must have hacked my account, deposited 800 usd + on my account and trafficed the money. When I logged around 05/28/2015 12:07 PM my bankroll was the same as it was.
 
WhereDidMyEVGo

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So earlier you just lost 5 games in a row for $62.50. Now you were hacked and they deposited $800 and dumped it. See why people might be skeptical?
 
TeUnit

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strange, i have never heard of hackers depositing money then dumping it
 
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antim123

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Do you even read?
I said that it could be possible that I played 5 sit and go's and losed. But i have no hand history to check this. But now I know why I haven't got the handhistory because it was not played on my computer.

So if you quote, please do it correctly please.
It seems that I only played 10nl cash games till 03:58AM CDT May 28th. Then I went to sleep.

The one who hacked me played from 07:18 till 07:31 28th of May.

I logged in again around 12:00 PM 28th of May.

But I'm glad that I now know what's the reason of my suspens. I changed all my passwords now. I hope 888 can check that my account logged in and deposited from a other location. And hopefully they will give my money back.
 
toots babos

toots babos

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Cool story Bro. ........
 
horizon12

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Update, I've been hacked so it seems. I saw on sharkscope that I've played super turbo omaha heads up from :05/28/2015 07:18 AM till 05/28/2015 07:31 AM.

But I never played those games.

Write this in a support 888. If this is true, then it's easy to check for tech support and a high probability that your account may be recovery.
 
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WhereDidMyEVGo

WhereDidMyEVGo

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Do you even read?
I said that it could be possible that I played 5 sit and go's and losed. But i have no hand history to check this. But now I know why I haven't got the handhistory because it was not played on my computer.

So if you quote, please do it correctly please.
It seems that I only played 10nl cash games till 03:58AM CDT May 28th. Then I went to sleep.

The one who hacked me played from 07:18 till 07:31 28th of May.

I logged in again around 12:00 PM 28th of May.

But I'm glad that I now know what's the reason of my suspens. I changed all my passwords now. I hope 888 can check that my account logged in and deposited from a other location. And hopefully they will give my money back.

Yes I read. That's how I know that earlier you said...

Then I played 1 more heads up super turbo no limit of $12,50 and i lost that one.

and now you say...

It seems that I only played 10nl cash games till 03:58AM CDT May 28th. Then I went to sleep.

If you cant keep your story straight don't expect anyone to believe you.
 
alipalip

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I hade some problem with 888 assitence to. Just keep trying and trying!
 
WhereDidMyEVGo

WhereDidMyEVGo

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On a side note I don't think I've ever read one of these where the op was actually innocent. Assuming you are guilty (which I do) and since you are at least responding maybe you can give some insight as to what you expect to gain from posting this.

I hade some problem with 888 assitence to. Just keep trying and trying!

What type of problem?
 
S3mper

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. Now you were hacked and they deposited $800

Hmm, Suddenly getting hacked doesn't seem so bad :eek:

As said, The high majority of the time when a new member joins just to say how a site has cheated them out of their money its usually the fault of the new member.

That being said It's not impossible that you are telling the truth. IF you were hacked it should be pretty simple for support to confirm it. Unless you were hacked by some one from your IP address.
 
Archer_eSp

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his history can be true, its probable that some hacker is using multiple accounts to deposit money if the card is stolen, so they dont use stolen cards in his own accounts.
 
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aolguin3

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Good luck on proving your inoccence.
 
limpnfold88

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sounds like you just got caught bro and now you're in denial lol
 
Propane Goat

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There are many much easier ways to transfer $800, just saying.........
 
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antim123

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I don't care if some of you don't believe me. I'm glad I posted this thread on some forums because now I know why my account got suspended.

First I was very pissed at the at the costumerservice of 888 Poker, because I only played micro and small stakes in a normal way.

But the guys at http://forumserver.twoplustwo.com/ pointed out that I was playing PLO super turbo HU's of 100usd and 200usd. 834usd was lost in 13 minutes while I was a sleep and my my bankroll was around 77usd.

I reported it to 888 and they are going to check the IP adresses.

Thanks for your help, and a big **** you to all the sceptical
 
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