My account got suspended at 888 poker, they wrongfully accuse me of illegal money tra
I started grinding on the 19th of May and i received this mail on the 28th of may.
I got this email from 888poker:
This is the Operations Team at 888poker and we are contacting you with regards to your account with username "avanelferen".
We have reviewed your account and also your game history. Whilst reviewing your game history we see suspicious gaming activity which indicates that you have been participating in the transfer of money on our tables. As previously explained to you, this is when one member intentionally loses to another member so money can be transferred.
We are in particular concerned with your gameplay with ‘’GrinderALF‘’.
Using our tables to transfer money is strictly against our Terms and Conditions and will not be tolerated.
Please provide any information you feel may be relevant regarding your recent actions on our tables. In the meantime your account will remain blocked and no funds will be returned.
They asked me this:
Date 28th May, Heads Up tables, sessions IDs:
Could you please provide us with an explanation regarding this game play?
I have no clue who GrinderALF is though, and I have no handhistory of me playing against this player.
It's possible that I have lost 5 super turbo heads up's in a row, but that's not because I was trafficing money, but just because I suck at super turbo's.
And it's quite normal that you lose more than 5 games in an row because the variance is huge in Super turbo heads up.
What can I do know? I'm corresponding with their comstumer service now for a while (8 mails) but I didn't got any further.
What do I need to do? Because this is just theft! They just took my money, without showing me any proof or whatever.