This is a discussion on Accidentell got two accounts, withdrawal... within the online poker forums, in the Poker Rooms section; So I forgot the registered email on a poker site and made a new account about a year ago.
I did not think twice about this
So I forgot the registered email on a poker site and made a new account about a year ago.
I did not think twice about this then I played a while and now want to withdraw money.
I've used the same bank for deposits but the credit card is a different number I'm pretty sure, I do not even live in the same country anymore, so it is a different adress.
So I go to withdrawal and it says they make confirmations, what happen when they see that the account has been deposited into before.
Should I just email them and talk to them about this? I did nothing wrong did not use any bonuses etc. or will they just remove the newest account with all the funds?
Please help me, I do want to keep playing I've built up a solid bank roll finally.
12th February 2017, 8:39 PM
Online Poker at: Juicy Stakes
Any time I've had that problem, I've contacted customer service directly and let them know before they find out and think it was done intentionally. It absolutely sounds like you didn't take advantage of bonuses on two accounts, or knowingly take advantage of having two accounts in some other way. I believe they even let me choose which account I wanted to have closed. It's not as uncommon as you might think. I can't guarantee what their reaction will be, but I think it could be worse if you let them find out first.