Originally Posted by Springfield_Poker
Do you think it might help if I send in a copy of my DD214
I doubt it. Don't take this wrong, as I don't know what you specifically said to them in previous e-mails, but if some of your frustration/venting posts here are any indication of your e-mails to them, then that could be part of the issue. If that is the case, then try something along these lines:
Hello. My screen name at Absolute is xxxx.
I have been trying to withdraw $xxxx from my account and have been trying to meet your requests for proof of identity. On previous occasions I have supplied you with both a copy of my driver's license, mysocial security number, as well as a copy of a recent utility bill showing my address (which matches my Absolute Poker account information). Unfortunately it appears that you are still not satisfied with my proof and have not authorized this withdrawl. I am at a loss and need your assistance to resolve this. If you would kindly tell me what exactly what needs to be done to provide sufficient proof of my identity, I will take care of it immediately. In the interim, attached below is the proof that I have previously provided.
Thank you for your assistance in resolving this matter.
Even if you think you were polite enough before, try it anyway. Often times dealing with support on a matter like this is as simple as keeping the tone low and telling them that you need their help to meet their request. Many times this approach works wonders...though no guarantees.