Sounds like a nightmare ... i empathize with you having problems especially while in a tournament with a big stack.
I've never had to deal with their customer support so I can't help you there.
Pretty much all I can say about AP is that I like it. I've not had problems either depositing or withdrawing .... not that I've withfrawn much. Once actually
AP was the first site I knew of that offered freerolls
for real money
and I used to play it often when I was financially strapped and couldn't afford to deposit anywhere.
Maybe I'm just used to it I like the place to each thier own.