John_3_16
Legend
Silver Level
Re: Sunday Nite Weekly Freeroll players CHEATED by 5D Grand Poker... (Thread:439485)
CI
CountryBoy IsSurviving
Reply
From: John_3_16
Sent: 06/11/2017 14:30:28 PM
To: info@5dimes.eu
You have chosen the nite of your largest freeroll to do this maintenance. Why not Wednesday? A lot of us feel cheated. You do this without any warning to your customers.
You could send an email and/or let the forums announce scheduled down time. But you don't. You have no real appreciation for us. We show up Sunday nite and you are just down. Screw us, right?
A pop up at login before the shutdown? Guess we are not worth the bother.
Your apologies are hollow. No real meaning. Why don't you make up for the canceled $500 freerolls by adding their value to the next one you actually play. At this point, that would make next Sunday a $1500 freeroll.
That is how you say you are sorry to people who feel cheated by your actions from 2 of the last 3 weeks.
You affect lives and schedules. Take some responsibility for the trust and belief placed in you.
Dennis Dotson
From: Info <info@5dimes.eu>
Sent: Monday, November 6, 2017 12:39 PM
To: John_3_16
Subject: Re: Sunday Nite Weekly Freeroll players CHEATED by 5D Grand Poker... (Thread:439485)
Greetings,
As it seems you've heard, we are upgrading our servers and for this reason Grand Poker is down. Our first priority is to get the funds transferred back to the player's accounts and then secondly to get the poker room back up and running. The funds should all be returned sometime before the end of this week and hopefully the system will be back up sometime early next week.
Please let us know if you have any other questions or comments.
Regards,
Max
Customer Service Department
5Dimes Group
----- Original Message -----
From: John_3_16
Sent: 06/11/2017 11:58:28 AM
To: info@5dimes.eu
Subject: Sunday Nite Weekly Freeroll players CHEATED by 5D Grand Poker... (Thread:439485)
Grand Poker IS NOT getting any praise from their players. If this was a maintenance issue, schedule it on Tuesday or Wednesday.
Here is an excerpt from Card Chat forums at:
https://www.cardschat.com/forum/poker-rooms-10/
https://www.cardschat.com/forum/poker-rooms-10/5dimes-grand-poker-alive-well-351307/#post3971553
https://www.cardschat.com/forum/poker-rooms-10/5dimes-grand-poker-down-no-500-a-350787/
https://www.cardschat.com/forum/poker-rooms-10/emailed-bol-acr-5dgp-ignitionp-today-352299/
day, 11:38 AM
John_3_16's Avatar
John_3_16
Advanced Member
Join Date: Aug 2017
Location: Ohio, USA
Plays at: BetOnline
Game: Holdem
Posts: 103
Originally Posted by Gusto724
I just tried to get my money transferred from the poker room, to the sports book. They message me back and say that the system is down and can't transfer my 80 dollars to the sports book, conveniently, where it has to be to withdrawal it. Am I alone on this, or has anyone else gotten the same situation? I sure hope I ain't gonna get burned. I need that money for bills, and there are 4 children here. it is hard enough grinding to get that money up, now I face getting robbed.
Keep trying. I will post when I notice they are back online. For now, they are completely down.
Did the same thing 2 weeks ago. Also on Sunday just prior to their $500 weekly freeroll. Lots of apologies. No actions to prove it.
If they gave a damn, next Sunday would be a $1500 freeroll to make up for the 2 Sundays they scheduled downtime on.
And they offer NO explanations as to what is happening or why. They just screw us because they can. This has to be HUGE as for why they ARE NOT getting player traffic. That and all of their tourneys mostly being turbo, rebuys and addons until level 25 etc... I don't give them high marks or send players their way.
Sometimes, you just can't avoid getting dog crap on your shoes. Just saying.
God bless.
__________________
If you don't know where you are going; then any road will get you there!
CI
CountryBoy IsSurviving
Reply
From: John_3_16
Sent: 06/11/2017 14:30:28 PM
To: info@5dimes.eu
You have chosen the nite of your largest freeroll to do this maintenance. Why not Wednesday? A lot of us feel cheated. You do this without any warning to your customers.
You could send an email and/or let the forums announce scheduled down time. But you don't. You have no real appreciation for us. We show up Sunday nite and you are just down. Screw us, right?
A pop up at login before the shutdown? Guess we are not worth the bother.
Your apologies are hollow. No real meaning. Why don't you make up for the canceled $500 freerolls by adding their value to the next one you actually play. At this point, that would make next Sunday a $1500 freeroll.
That is how you say you are sorry to people who feel cheated by your actions from 2 of the last 3 weeks.
You affect lives and schedules. Take some responsibility for the trust and belief placed in you.
Dennis Dotson
From: Info <info@5dimes.eu>
Sent: Monday, November 6, 2017 12:39 PM
To: John_3_16
Subject: Re: Sunday Nite Weekly Freeroll players CHEATED by 5D Grand Poker... (Thread:439485)
Greetings,
As it seems you've heard, we are upgrading our servers and for this reason Grand Poker is down. Our first priority is to get the funds transferred back to the player's accounts and then secondly to get the poker room back up and running. The funds should all be returned sometime before the end of this week and hopefully the system will be back up sometime early next week.
Please let us know if you have any other questions or comments.
Regards,
Max
Customer Service Department
5Dimes Group
----- Original Message -----
From: John_3_16
Sent: 06/11/2017 11:58:28 AM
To: info@5dimes.eu
Subject: Sunday Nite Weekly Freeroll players CHEATED by 5D Grand Poker... (Thread:439485)
Grand Poker IS NOT getting any praise from their players. If this was a maintenance issue, schedule it on Tuesday or Wednesday.
Here is an excerpt from Card Chat forums at:
https://www.cardschat.com/forum/poker-rooms-10/
https://www.cardschat.com/forum/poker-rooms-10/5dimes-grand-poker-alive-well-351307/#post3971553
https://www.cardschat.com/forum/poker-rooms-10/5dimes-grand-poker-down-no-500-a-350787/
https://www.cardschat.com/forum/poker-rooms-10/emailed-bol-acr-5dgp-ignitionp-today-352299/
day, 11:38 AM
John_3_16's Avatar
John_3_16
Advanced Member
Join Date: Aug 2017
Location: Ohio, USA
Plays at: BetOnline
Game: Holdem
Posts: 103
Originally Posted by Gusto724
I just tried to get my money transferred from the poker room, to the sports book. They message me back and say that the system is down and can't transfer my 80 dollars to the sports book, conveniently, where it has to be to withdrawal it. Am I alone on this, or has anyone else gotten the same situation? I sure hope I ain't gonna get burned. I need that money for bills, and there are 4 children here. it is hard enough grinding to get that money up, now I face getting robbed.
Keep trying. I will post when I notice they are back online. For now, they are completely down.
Did the same thing 2 weeks ago. Also on Sunday just prior to their $500 weekly freeroll. Lots of apologies. No actions to prove it.
If they gave a damn, next Sunday would be a $1500 freeroll to make up for the 2 Sundays they scheduled downtime on.
And they offer NO explanations as to what is happening or why. They just screw us because they can. This has to be HUGE as for why they ARE NOT getting player traffic. That and all of their tourneys mostly being turbo, rebuys and addons until level 25 etc... I don't give them high marks or send players their way.
Sometimes, you just can't avoid getting dog crap on your shoes. Just saying.
God bless.
__________________
If you don't know where you are going; then any road will get you there!