I wish you would have formatted your posts better, since it is like a big jumble, but I got the gist of what you are trying to say. All I can say is, people should read the terms and conditions before signing up for these satellites. It took me about 5 seconds of Googling to come up with this:
Right off the top:
1. First prizes at Super Satellites are non-refundable, non-transferable and cannot be converted to cash.
Also, I don't know if this would fall under your circumstance, but:
13. Titan Poker
shall in no way be liable for any injuries, losses, damages or expenses suffered or incurred by any winner of a Super Satellite Package as a direct or indirect result of accepting the mainland poker tournament seat.
While your situation seems to be unique, and you would hope that Titan would work with you under such circumstances, the fact of the matter is that they are perfectly within their rights. :/