Hello, im new here, my friends told me that some problems get solved when you post them on poker forums
, so thats what im gona do, because pokerstars
wont listen at all, and i will not give up.
I used to play alot poker at the casino, until i got introduced to online poker.
I was together with one of my friends, and we call 2 other friends who are brothers, and asked them if we could hang out. They said that they were home playing poker, and that we could come over.
When we came there, we had a drink, and then i got curious about online poker, and my friend told me pokerstars was a great site and stuff, and asked if i wanted him to make me a account. I said sure, and the friend i came over with made a account aswell.
So i watched him play, and later i played just to see how it was. I made 2$ from a freeroll, and and luckily won a tournament for $ 400, next day i won another $ 800, i was like, this is so good! too good to be true,i was like, lets through $ 1000 to the bank, and play for the other $ 200. But, when i had a paypal account, i knew that the money wouldnt go out, unless you had all your information right, and i had given wrong birthday date only, adress and everything else was fine, but to change birthday date, you had to send id, and i spend one whole week finding all what they wanted, i sent over 5 bills, over 3 id cards, and i tried to explain what had happened... This is what pokerstars says:
First Email: Please ensure that if you are sending documentation via fax that you clearly write your User ID on every page. On the other hand, please note your account has been closed as it has come to our attention that you have more than one account at our site. Upon investigation, it appears that the following accounts belong to the same person: MeowImQhAfghanPokerGQaizAfghansutdenmax If these are not your accounts, then we ask that you please confirm your association to these players. If these are your accounts, then we ask that you please refrain from creating further duplicate accounts. Our Terms of Service clearly state that only one account is allowed per user. Failure to comply with this rule may lead to you being barred from our site. Please also be advised that on occasion, we may be required to amend the Terms of Service. It is your responsibility to keep up to date with any changes made to them You can find our TOS at:
After i talked to them and explained everything, they tell me this:
Hello Semander, Thank you for providing us with the information we have requested. Regrettably, we will not be able to fully reinstate your account until the issues in account 'AfghanPokerG', 'QaizAfghan', 'sutdenmax ' are resolved due to your association with this player. Although we do not imply any wrongdoing, we would prefer if all related PokerStars account holders have settled their matter with us. To assist in reinstating your account, please have this player contact us immediately to settle the outstanding issue with their PokerStars account. We apologize for this inconvenience and trust that you understand our position in this matter. Regards, RosePokerStars Security Team
As their saying here: " we would prefer if all related PokerStars account holders have settled their matter with us. To assist in reinstating your account, please have this player contact us immediately "
Looks like they just want to make the player keep playing, so they can make money, fine by me then they should contact them, why are they telling me to contact them? i have no need of forcing them to contact pokerstars, but i want to get back in the game, so i tell my friends to talk to pokerstars, and they ALL dont want to play, and give id and stuff..
"afghanpokerg" and "qaizafghan" are the brothers we visited.
"sutdenmax" is the friend i brought with me.
"qaizafghan" is the only one who deposited money, and he did it with his own card.
"afghanpokerg" never deposited.
"sutdenmax" only logged in his account once.
After i tell pokerstars this: dear pokestars.
just when i got this email, i called my friends, because i wanna help you
i called sutdenmax first, and asked him to talk to pokerstars about his account, he started to laugh and said that he didnt play and he said he didnt want to do anything
then i called "qaizafghan" he said that he doesnt play poker anymore, and that his not interrested in recover his account
then i told "qaizafghan" to give the phone to "afghanpokerg"
i asked "afghanpokerg" if he could talk to pokerstars, and he said "no, i dont wanna play there anymore, i play on 888 poker
" .. i kept asking them to talk to pokerstars, but they dont want to
i really hope that you trust me, i have worked sooo hard to get my account unlocked, and its so frustrateng.... what more can you ask from me, i have nothing to hide.
Next email from pokerstars: Security PokerStars - Account barred due to association with another player Hello Semander, Thank you for your Email. It is unfortunate that you have become a victim of this player's actions, however, please understand this policy is in place to protect the integrity of our games. We cannot reinstate your account. We apologize for any inconvenience caused. Regards, Henry ZPokerStars Security Team
What exactly did the other players do? why would you make me go through all this trouble, and then saying that you would reinstate my account, if the other players contacted you, and now say this?
This is just soo bad, and gives you a bad imagine pokerstars.
I dont have anything else, but you guys now, let me know if i did a mistake here, or you believe pokerstars did a mistake here.
Pokerstars ID: MeowImQh
would appreciate so much if someone could help me up, tell me what to do?