PlayersOnly Withdraw Delay: Bounced Check

I withdrew $300 from Playersonly (cake)
It took me 6 weeks to get the check
after i deposited it in my bank it was returned!!
This is fraud!!
Stay away from Cake sites, its a ripoff

below is an IM i had with them

Hello, my name is Ahmed Jones. How may I help you today?
Ahmed Jones: Hi, John.
Ahmed Jones: How may I help you today?
john: the check you sent me was returned by my bank
Ahmed Jones: We have had some reports of checks being returned to some of our customers. Do you still have a copy of the check?
john: have not recieved it back from my bank yet
Ahmed Jones: What was the check amount?
john: $300
Ahmed Jones: Please hold one moment.
Ahmed Jones: Thank you. I will forward this to our withdrawals department. They will verify with our processor and contact you shortly via email with an update.
Your reference ID for this chat is LTK---------. Please quote this ID if you need to contact us again in relation to this matter.
john: ok-i want the money wired to my account
john: hello
Ahmed Jones: Please hold one moment.
Ahmed Jones: Unfortunately, your account does not qualify for the bankwire option at this time. What will most likely happen is the funds will be credited back to your account and you will be able to withdraw again by check.
john: if the money is not wired i will be on the poker chat sites
john: and let them know that Cake is a fraud
john: do you want that?
john: cardschat.com is one of the largest ones & I am a member
Ahmed Jones: I am sorry you feel you must take that course of action. But, I will be completely straight with you, the funds will not be wireed.
john: sending a bad check is fraud!
john: think about that carefully
john: i dont think you can afford to get that kind of rep. in the poker community
john: better check with your supervisor
Ahmed Jones: I completely understand the great inconvenience caused by this matter. However, you can rest assured that we will resolve the matter and credit you back the funds
john: and will you reimburse my for my banks charges
Ahmed Jones: Ofcourse.
Ahmed Jones: Simply email or fax us a copy of your statement highlighting the charges.
john: ok how long will this take
john: to get my $300 i mean
Ahmed Jones: I am sorry but I have no way of providing you with a timeframe. We will work to resolve this as soon as possible.
Ahmed Jones: To expedite it, please email us the check and the statement at your earliest convenience.
Ahmed Jones: I have passed the matter on to withdrawals and they will be in touch with you.
john: I have no choice except to note this on cardschat.
john: hope u enjoy the bad publicity

Wow That isnt good! Iam really leanig towards deleting some of my poker sites. I deposit on that some , but im not into all that trouble to get my money back! THANKS FOR THE INFO

Wow is right. If it was any of us doing that to a store you would be charge a fee by the store and your bank. What a joke. Glad I stayed away from Players Only poker. I wonder how Doyals Room is doing with their payouts. Always been my favorite site. Not fond of them being with Cake though. Sorry to hear about your situation. Good luck, hope you get what's yours.
Peace bro.

OMG, I thought this was about actual cake.
Ian will be glad it's not about the tasty treat.
BTW, cake is good

well, geez. I'm not certain, but does Cake guarantee an expedited withdrawal? As support said, I'm sure they're working on righting the matter. If that's not acceptabe, an instant wire probably isn't an alternative as they said. I would imagine that if their BANK is having issues, then there are withdrawals in multiples of $300 pending as well. I realize it ay be a bit out of your way to provide proof of bank charges, but not really so horrendous. Basically like sending an email right?

Ahmed Jones: I completely understand the great inconvenience caused by this matter. However, you can rest assured that we will resolve the matter and credit you back the funds
john: and will you reimburse my for my banks charges
Ahmed Jones: Ofcourse.


Why would you use the forum to threaten Cake after having such agreeable support? If you can't wait a bit for your check, play at a casino. Full tilt had had delayed withdrawals as well, and every report I've read about here on the forum had followed up with an "I recieved my check". Perhaps you are jumping the gun with arrogance?


edit: title could be changed to somethink like: "delayed withdrawals at Cake. Support is working on it" huh?

Yeah, this has happened before at other sites (bounced checks) and it was handled by the site. These things happen sometimes. I seriously doubt that PlayersOnly is trying to defraud you.

Also, it's worth noting that Cake is not the same as PlayersOnly. They just run on the same network.

Another thing, coming from someone who has worked in customer service, it's never a good idea to threaten them, when they are already doing their best to help you.

Do keep us posted though, and let us know how this goes.

IMO, there is a HUGE difference between delays in waiting for payment and getting a check that bounces at your bank. Cutting checks that are not honored is NOT a "delayed withdrawal" by any stretch of the imagination. It would be far preferable for them to have taken an extra month or two and sent a check that was good than to send a rubber check, as far as I'm concerned, but since they did bounce a check to the OP I think they should expedite him his money immediately, just like any business would expect the OP to do if he had written a bad check to them. Immediate payment, including reimbursing any bank charges, is the only "agreeable support" that is good enough.

that blows ,i would want my money too ,i would go and get money

hell bent and guns blazing

dude you sound like a crying baby in that chat log

we all understand you are pissed your big 300 dollar check bounced, but you are threatening some guy thats probably paid minimum wage
then he probably could care less if you post that fact on an internet forum

at least i laughed when you said cc is one of the biggest ones
AND (and are you ready for this) i am a member =p

sending a bad check is fraud & I told him to contact his supervisor.
You sound like an arrogant a-hole IMHO

The OP is absolutely right to threaten to post about this, and gave the representative an opportunity to correct the situation. The rep even admits to other complaints about the very same thing, but chose (or was instructed to choose) to boondoggle.

Now if you or I wrote one bad check, perhaps we could avoid prosecution, but what if we wrote several?

Writing a bad check is bank fraud and they should have done everything possible to make this right.

Thank you for the warning, I have no interest in depositing at sites that write bad checks.

yea, jumping the gun! Why would you single out CC? Normally I would wait to the 2nd or third contact before making ssuch a threat. Doesn't CC have a partnership with Players?

And some one with 85 post callling other members an arrogant a****e is imo rude.

btw . you do sound like a whinny cry baby.

To be totally fair the cashier that playersonly uses is
ctr.gamingsystem.net
I dont know if other Cake sites use this, if not my beef is with playersonly
only (LOL).
Im not going to get into a pissing contest with other members, but
I think accusing me of whining when I have be defrauded and providing the info to this site is out of line.

Name calling at all in this thread is out of line, I agree. It stops now, or thread is closed (I hate doing that so please don't make me).

I do have to say I agree with this:
If it was an oversight on their part, they should go out of their way to refund the customer, along with any charges they accrued. They need to bite the bullet and eat the cost of immediate payments (wires), if they want to restore any customer confidence.

listen bud, i am on your side

it sucks that the check bounced and that the nature of online gambling leads to you talking to someone over the internet to fix the problem...

BUT you are threatening someone that is paid to answer that chat - that is all

i am more than quite certain that they didnt try to rip you off for 300 dollars and because of that, i am sure that there was some kind of mistake made

what do you do? do you try to work with them to figure out what went wrong and to try to come to a middle ground?

no you tell them wire me my money (now at this instant) or i am going to post this all over the internet

they told you that a wire was not going to happen (again its 300 bucks, i doubt any sites would do this)
they told you even to send in a copy of whatever fees your bank gave you and it seems they would take care of that as well

you wanted what you wanted and when you wanted it

well my friend, this isnt vegas and you arent a high roller

it is my opinion that they handled the situation as well as they could had (you didnt have any info on the check, as far as they know you could be a scammer and already cashed the check - of course they are going to verify everything before putting the money back into your account)

one last thing, you keep mentioning that sending a bad check is fraud...
obv this was a check that was issued on an account that was no longer open and/or posssibly issued on the wrong account
(not sure if you understand that the processors open and close accounts all the time, in order to cut the thousands of checks they send out)

they committed no fraud that i can see - you are playing poker on the internet, which the us frowns upon (at the least) - if i were you i would be happy that you have a site that actually pays out
if you dont like the site, try another (stars and ftp obv)

let me point out again, that i agree with op that this situation sucks and that i hope he gets paid

my only issue is with the way he handled the chat

he didnt have any info on the check, yet expected someone from support to wire 300 dollars plus pay his bank fees, on nothing more than his word

when they didnt agree to do that (obv there is not one poker site out there that would agree to this), he threatens to plaster the internet with negative publicity

i shouldnt had said that he sounded like a crybaby, but surely (this is so obv), he should had handled the situation diff

there isnt a business anywhere (poker related or not), that is going to give in to pressure like he tried to apply
sometimes when we are angry we say and do things that we normally wouldnt and i think that is what happened here

i think that at this point, op should be able to see that the site will make good on it, meaning that once they verify the check wasnt cashed (wasnt any good), they will refund the withdrawl plus ops bank fees

they are going to put it back into his account, again obv not what op wants, but i think it is what he will have to accept

he can either find another site or perhaps ask for a bonus for the trouble he went through at that point
if they value his business (and they arent too pissed about that chat), they probably will give him a 50 dollar bonus that he can spend some time clearing - and hopefully by that time he will have cooled off and everything will be back to normal




-- just want to say again also that i am not defending this site, i dont play there and never have
i say stick with pokerstars if you want the best support

Got another cashout check ($500) from playersonly. Bank refused to deposit it!
did some research on google.
playersonly is owned by an outfit in Gibralter called Jazette Enterprises
they also own Sportsbook.com & and a bunch of other sites.
There is a TON of complaints on the internet about bad checks from Playersonly, Sportsbook & other Jazette sites.
I have faxed copies of the bad checks to their casher (as well as my bank statement showing $198 in bounced check charges.
they have said they would reimburse me. Time will tell.
I was wrong in blaming Cake, the problem lies with Playersonly & Jazette.
I would like to hear of other cashout problems with Playersonly or other Jazette sites.
I will keep you posted.

here is a link to one complaint:
http://www.ripoffreport.com/reports/0/397/RipOff0397702.htm

an other one on Sportsbook.com
http://forum.sbrforum.com/players-ta...-d-rating.html

More links on this subject!

http://forumserver.twoplustwo.com/28...roblem-310548/

http://forumserver.twoplustwo.com/28...ly-com-294636/

http://forum.sbrforum.com/sportsbook...ing-again.html

DONT PLAY PLAYERSONLY THEY DONT PAYOUT

http://www.ripoffreport.com/reports/...Off0383276.htm

OOOHHH! Bad Form, Players! And to think that I like you?! Well, I hope that the matter does get resolved although if it does go bad, then by the time everyone has figured it out, people are out much money and really no recourse since these sites aren't located on US soil. Yuck! Too bad there aren't a lot more strict policies on these sites. We the players get screwed. Very bad players!

FYI any business that bounces a check to a customer is in trouble. Business's don't bounce checks if they are solvent. If you have a site that bounces a check write them off and tell others about it. This is the first sign that they are in major trouble.

As for how the OP responded to the customer service guy, well that's what they are there for. To handle any and all calls be they nice or really pissed off. That is part of their job description.

that sucks i wouldent deposit with them any longer

Hey, Thanks for that info. I have been thinking of playing on some of these other sites but I will stick with the ones that I Trust. Good Head Up!

Its been said already...But Playersonly.com is Part of the Jazzette Sports Group..Sportsbook.com Mysportsbook.com Sportsbetting.com etc etc
They have had major Processing issues this Past Year and currently have a Grade of D- on SBR.Com

i almost registered at players only, now i'm glad i didn't thanks.

Yuck. That is bad news. $198 in fees?!?! Ouch. I hope they reimburse you...although if they send you a check for it, I could understand your trepidation in wanting to try to cash it. IMO, a wire transfer is the only way they should handle this now.

[quote=JJ Cricket;1075172]
I have faxed copies of the bad checks to their casher (as well as my bank statement showing $198 in bounced check charges.

were they all from playersonly,i am sure the 198$ isnt from one bounced check. if you have an outstanding issue with one bounced check then why would you try to deposit more from them, not to mention since you contacted them on this issue why isnt there some sort of flag on your withdraw account to hold all requests until resolved.

An update on this situation:

I talked to an officer from HSBC bank & she told me her bank would not pay out any checks from the account of Centerion Payment Systems.
(the checks I got from Playersonly)

I am currently trying to get them to send me certifed funds.
still waiting
I will keep you posted.

wow that sucks. you play your ass off to make a little money at poker, and you get this kinda shit. i play at players only and sportbook, but just the freerolls. now i think its waste of time to even do that. i have some money on BetUs. do you know if they are part of the same group of sites.

please keep us up to date on how things go for you.

Update:

Playersonly is still stonewalling
I sent this email:

Attn: Cashier-Playersonly Poker
Re: John Daigle Player ID: --------- (LTK---------- X)
The situation with the 2 bad checks I have recieved from you has continued far too long.
Here is what I need:
Allow me to open a usemywallet account & transfer the $800 plus $198 in returned check charges from my bank back to my poker account so I can withdraw it.
Or
Send me a cashiers check for that amount.
This has to happen with in 72 hours or I will be contacting Cake Network, Casino City & and other Internet sites that you advertise with or are involved in poker room reviews.
I do not like to threaten, but your lack of action on this issue leaves me no choice.
I might remind you that Cake has a number of very reputable sites(ie: Doyles Room) on it and they would look very unkindly on one of the affiliate sites scamming their customers
and reflecting on the entire Cake network.
Please contact me immediatly regarding this matter.
John Daigle

If you think this is whinning-what would your reaction be if you caught a dealer dealing from the bottom of the deck!!

[quote=pokerjes;1076363]Jes,

One bad check written to you and deposited in your account can cause your checks to bounce when that money is removed from your account, and most banks charge anywhere from $25-$30 per check returned, regardless of how big or small the checks are. That adds up in a hurry, and could easily happen before the OP ever even knew the payout check had bounced the first time.

Have you considered the possibility that Centurion is a known distributor of funds for online poker/gambling sites? Under UIGEA requirements, US financial institutions are prohibited from transacting 'gaming' business. That would include processing checks and payments for such establishments.

It could well be that funds are in Centurion's account, but your bank cannot process them without being in violation of the UIGEA. I say this because of the way you quoted the statement from your bank officer. I would go back to them and see if they just refused to process it or it actually 'bounced' back from Centurion.

Once their magnetic encryption readers detect a 'blocked' source of the funds, your bank may simply be rejecting the deposit.

Your bank will also tell you that deposits are not actually available in your account until the funds have actually cleared the bank. A deposit isn't in your account until the bank says it is, especially from an offshore source. Once you wrote checks against a balance that wasn't really there yet, it puts YOU on the hook for bounce charges.

Just something to think about.....

i understand this, but as an owner of a business myself when i take a check to the bank that they are not familiar with they have me sign a 5 day holding paper and advise me not to withdraw that money until it is lifted. i just think we are not getting all the info on this matter.

The money was credited to my account immediately.
Being a business check I had no reason to doubt it was good.
Banks reversed payment a week later with no notification.

I would be angy too, however I wouldn't take it out on a phone rep. Maybe you should've asked to speak to someone higher up.

THIS