Help Needed! How to download Pokerstars.exe so I can cash out?

#1 29th April 2011, 11:29 PM

I am such an idiot. When PokerStars went down, I uninstalled the software from my computer!! Now its saying we can cash out (a whole $135 yay), but I have no way to get to the cashier. When I go to the downloads page it won't let me download because I'm U.S. Suggestions?

#2 29th April 2011, 11:49 PM

Go to the uk version of the site

#3 29th April 2011, 11:51 PM

I never touched my pokerstars and mine is still working fine, I would suggest trying to download it from a different browser.
I would also suggest sending an email to support@pokerstars.com, but be a little patient, they are busy.

#4 29th April 2011, 11:53 PM

Go here: http://www.pokerstars.co.uk/

DON'T CLICK ON THE DOWNLOAD LINK!!!!

Right-click on the download button and select "save link as" or "Save As". Save to desktop and run the .exe.

#5 30th April 2011, 1:54 AM

Thanks for the suggestions.

I tried both chrome and Explorer, no luck. Went to the UK site and right-click "save link as...". It showed it as getting info from pokerstars.co.uk to download PokerStarsInstall.exe but then it changed to "usaplayers.htm". Sad face. Any other ideas?

#6 30th April 2011, 2:01 AM

Maybe try downloading from the .net site??? Not sure if you'll be able to access your cashier from that client but it's worth a shot.

#7 30th April 2011, 4:46 PM

I just tried that, but Pokerstars.NET doesn't have any cashier option. I've emailed support so we will see how that goes. Thanks for trying to help!

#8 30th April 2011, 5:01 PM

Would a system restore work ?

#9 1st May 2011, 1:39 AM

Or email support

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