WU withdrawals from Lock are happening inside of 2 weeks now, that's definitely the preferred option for US withdrawal. I just did picked up a WU cashout this past Monday. WU fee is 10% but you get your first one each month reimbursed.
Lock checks are being drawn on Canadian banks and take 4-6 weeks to get, then on top of that many US banks will put an international hold on the check for up to 4-6 more weeks. So checks are really not recommended if you want your money in a hurry.
Originally Posted by Weissr
If you're going to play on Revolution network, I would advise you play on Intertops over Lock as their withdrawal minimums are much lower and they have their own cashier. (Intertops is like my 3rd or 4th fav poker site tho, so I'm not trying to heavily endorse it or anything)
All Merge sites use the same Merge network poker cashier. A lot of people don't seem to realize this and blame Carbon or BCP or whatever skin for payout issues, when it's not the skin's fault. All the skin can do to help is try to escalate the issue with Merge, but otherwise it's out of their hands.
On the Cake (now Revolution) network however each skin runs their own cashier, and some were better than others. The Cake skin cashier was pretty terrible by all recent accounts I've heard, Lock's is much better and some of the other Revolution skin players have been begging for Lock to move their cashier over.
AFAIK Lock withdrawal minimums are hardly an issue -- somebody just mentioned withdrawing $75 via WU the other day, and most withdrawals seem to be in the couple hundred range judging from Lock support threads at 2p2. Considering the US situation and the high costs, risks, and hassle of payment processing here, there has to be some minimum IMO. $75 is probably too low, I expect it probably costs them that much overall to process a payout.
As to customer service, aside from PokerStars
pretty much all US facing sites/networks suck at email support. Lock has gotten better since they've beefed up their support staff just recently, but were so far behind they're still not terribly useful. Merge sites have *never* been very good at email support.
For Lock, Carbon, and BCP support you're better off posting in their support threads at forums like 2+2 or DragTheBar, where they have reps who are much better about responding to CS issues. Nathan from BCP, Chris & Ryan from Carbon, and Shane from Lock are on the forums pretty much every day and do a pretty good job considering how much they get slammed over there.