Bodog payout problems (at least in Canada)

Hi folks,
Recently Bodog became available in Canada.
Thought I'd let you know that I'm having no end of problems with cheques from Bodog. I recently had a good run and withdrew 3 times. (Took a couple of months to get the first cheque, they froze my account because I needed to "verify" and somehow that took 3 attempts, funny they don't need to do that to take your deposit but that's another story. To be fair, the last cheque only took 4 weeks to get)

Upon taking the cheques to the bank, they tell me that:
1. It's going to take six weeks before they credit my account
2. It's going to cost me $50 to cash each cheque.
3. I definitely got the feeling from the teller at the bank that I was being suspected of fraud. She said they needed to "investigate" the cheques.

Seems that they neglect to imprint the cheque with the coding at the bottom for account numbers etc.
Customer Service is very prompt, they answer every inquiry, lot's of sorrys etc. But they never say they'll do anything about the issues. I kind of get the "sucks to be you" feeling from them. I've made withdrawals from other sites, and never had this kind of frustration.
Thought I'd let you know, maybe I'm just unlucky.

Perhaps you might send a PM, with a link to this thread, to BodogBecky:

http://www.cardschat.com/members/bodogbecky/ (http://www.cardschat.com/members/bodogbecky/)

she's a member here + a Bodog Rep (& very responsive). GL.

They ( checks)take 2-3 days to Fedex to front door fo me? once a month and its free? Just tell the teller they are from a repetitable online merchant..Didn't they send instructions for cashing? They did when I first requested a check?

Instructions for cashing a check? I've cashed thousands of cheques in my lifetime, I've never required instructions. You go to your bank sign the checks in front of the teller, ask them to put the cash in your account, and they do it.
They don't hold the cheque like it's a piece of used toilet paper, call over two different supervisors, take 15 minutes to come back and make you feel like a criminal.
There was a cover letter, here's your cheque etc. But I don't recall any instructions.

Thanks Baz, I sent a message, I'd be happy if she could just get them to code the damn checks. Too late for me

Hey there!

Got the message and I will discuss your feedback with Bodog.ca finance ASAP.

Also, in case you have not heard, Moneybookers is live on Bodog.ca as of today!

Becky

Got to give Becky props, she's gotten action. Bodog Customer Service has contacted me, and offered to make the bank charges right.
I'm impressed.
Thanks Becky.

Aww, thank you for the kind words. Happy to help! Bodog CS is amazing- they are a pleasure to work with.

Becky

why dont u use bankwire?

i cashed out three times with bankwire.

- no cost
- its quick

Ha I remember trying to cash two 5k checks from PS and I had to go into a room and was investigated by my bank and couldnt cash them for 2 weeks,. I was like I won the money online and they thought I was some stupid idiot who brought in those fake sweepstake checks lol...o well funny story now

Problem resolved, my bank honored the cheques and didn't end up charging me a fee. Bodog was great and offered to make everything right, I'd remove this post if I could.

That's great! I don't think your post should be removed because it speaks highly of Bodog that when a problem comes up, someone there cares enough to get it resolved.

requested a check on Tue 1/12 and wasn't home to meet fed ex guy on friday 1/15... I have such bad service.

Hey Becky, if you are monitoring, what is moneybookers? Or any1 else who knows, thanks

Hey there, Moneybookers is a payment method that the Bodog Europe licensees have available for players (Bodog.ca and Bodog.co.uk). If you have specific questions about Moneybookers and how it works, I suggest giving CS a call- they will be happy to help.

Becky

ALL I WANT TO SAY IS BODOG IS ONE OF THE WORST SPORTSBOOKS OUT THERE FOR CUSTOMER SERVICE AND PAYOUTS WHEN I ORIGINALLY JOINED THE SITE I USED MONEYBOOKERS AS MY DEPOSIT OPTION NOW I WANT TO RECEIVE A CHECK AND I AM NO LONGER WITH MONEYBOOKERS SO I HAVE USED THE USEMYBABNK OPTION AS THEY SAY CLEARLY ON THE SITE PAYOUT:CHECK SO NOW I WANT TO SEND FOR A WITHDRAW FOR ABOUT 3 WEEKS NOW ORIGINALLY THEY SENT ME A MESSAGE SAYING THAT I NEED TO TAKE THE MONEY OUT WITH MONEYBOOKERS I EMAILED THEM AND CLEARLY STATED THAT I AM NO LONGER WITH MONEY BOOKERS THATS WHY I HAVE USED USEMYBANK BECAUSE I WANT TO RECEIVE A CHECK TOOK THEM 3 DAYS TO GET BACK TO ME VIA EMAIL GOT THE SAME EXACT RUN AROUND THAT THEY NEED TO CONTACT MONEYBOOKERS IN ORDER TO CLARIFY THAT I AM NO LONGER WITH THEM SO NOW THEY HAVE SENT ME A EMAIL LAST WEEK SAYING THAT THEY HAVE CONTACTED MONEYBOOKERS AND APPROVED THAT I AM NO LONGER WITH THEM AND THEY STATE THAT NOW I CAN WITHDRAWRL VIA CHECK OR BANK WIRE LET ME ALSO TELL YOU THAT WHEN YOU SEND FOR A WITHDRAWAL THIS SITE DOES NOT TAKE THE MONEY OUT RIGHT AWAY BUT THE FUNNY THING IS AS LONG AS YOU PLAY WITH THE MONEY IN YOUR ACCOUNT AND GO UNDER THE WITHDRAWAL BALANCE THEY WILL SEND YOU A MESSAGE WIHTIN 5 MIN SAYING THAT THEY TRIED TO TAKE THE MONEY OUT OF MY ACOUTN FOR MY WITHDRAWL BUT IT GOT DECLINED DUE TO ME GOING UNDER MY BALANCE THAT'S SO FUNNY SEEING AS MY WITHDRAWL WAS GOING FOR 48HRS ALREADY SO REALLY AND TRULY THEY WANT YOU TO PLAY WITH THE MONEY TO YOU WILL GO UNDER BESIDES THAT NOW I HAVE ENOUGH MONEY AGAIN TO MAKE A WITHDRAWL CONFINDENT THAT I CAN GET A CHECK OR BANK WIRE SEEING AS THESE NOW ARE THE ONLY TWO OPTION AVAILABLE WHEN I CLICK WITHDRAWL WELL WHAT DO YOU KNOW IT BODOG ARE NOW SAYING THE SAME THING THAT I NEED TO GET MY MONEY THE MONEYBOOKERS WHICH THEY ALREADY CALLED AND SEEN I AM NO LONGER WITH THEM AND THAT THEY SENT ME AN EMAIL SAYING I WAS APPROVED FOR BANK WIRES AND CHECK WITHDRAWAL AND THEY REMOVED MONEYBOOKERS AS A WITHDRAWAL OPTION BASCILY THEY ARE SAYING THE MONEY IS THERE'S AS I ALREADY TOLD THEM IN WHICH THEY CONFIRMED I AM NO LONGER A MEMBER WITH MONEYBOOKERS I WILL NOT CANCEL MY WITHDRAWAL AGAIN SOMEONE PLEASE HELP OR BO DOG REPS ON THIS SITE THIS IS TOO MUCH YOUR VERY QUICK TO CANCEL A WITHDRAWAL BUT VERY SLOW TO GIVE ME MY MONEY

ACCOUNT:3119687

Maybe try this again without capslock on, and some punctuation. Eyes are bleeding.

If you mean "clearly stated" like you clearly stated your problem in your post, you might want to try again. I took several attempts to understand what you have written, but had to give up. Take a deep breath, turn off the caps locks, and for God's sake -- warm up your pinky for some comma and period use.

Actually, use of the comma and period require the middle and ring finger. Just sayin'.

Moneybookers for the win. It's basically like Neteller was back in the day.. For Canadians anyways. There's a few more hoops to jump through to get your money from MB to your bank account, but it's worth it.

Keep in mind that when MB cuts you a cheque, they draw it in Euros on a German bank. It'll also likely take at least 20 business days to "clear" at your bank, since it's an international cheque. I use wire transfers, which send in the currency of your MB account.

Yes i know this i have already had a moneybookers account the whole thing is i am no longer with them and bodog knows this thats why i use usemybank but bodog refuses to send me my money via any other method except moneybookers which they already know i don't have an account with them anymore they verifed this and sent me an email saying i can know use bank wire and cheque .Money bookers is not even a withdrawl method for me anymore

Soo...what's the problem then? Make a request for withdrawal using one of those two methods.

Thats the point of the whole post they are once again saying that i need to get the money with moneyboookers is the only way that is correct they said i can withdrawal with bank wire or cheque now they are saying the same stupid thing as be four that they need to contact moneybookers or i need to call them i said what for they are just gonna tell me the same thing they told you that i am no longer a user

Please understand I am not trying to be a jerk here. But I feel I have to say that the way you write makes it hard to understand the point you are trying to get across. So if you are communicating via email, ask them to give you a phone number to call, so that you can speak with them directly.

Actually, their number is right at the top of the lobby: 1-866-909-2237. Give them a call.

trust me i have live chatted with them and called them personally they gave me the same run around and said they will not send me the money unless its with moneybookers this is after they enabled bank wire and check so its a loss cause calling them again when they are just gonna tell me the same thing

Most (if not all) poker sites require that you use the same method to withdraw that you used to deposit with. I'm just curious why you would have closed your moneybookers before withdrawing?

Usually though, you can always request a check, so that one's a head scratcher too.

thats what im saying the deposit method i used is usemybank i stopped using moneybookers so they are fully aware that i used usemybank

I'm sorry, I am having trouble understanding what the ideal solution would be for you...how would you like to be paid? Once I understand what you are looking for I will be happy to ask a Senior CS Manager to give you a call.

Thanks,
Becky

My problem has been resolved......

Cheers

Yay! Becky rocks, as usual.

Thank you! Happy to hear that the problem has been solved!

Hi
It was recommended to speak to you regarding payout issues. I requested a payout on the 22nd via direct bank transfer. I am based in Canada. Today it's the 30th and 6th business day since the payout was approved and no deposit which is very concerning.

The customer service was unable to give me any details.

Can you assist me?
Thanks

Syed

Above message is for Becky.

Hi Syed,

The standard time frame to expect a payout is 4-7 business days plus tomorrow (Friday the 1st) is a holiday in Canada so please let me know if your payout does not arrive by Monday, OK?

Thank you,
Becky