BODOG!! issue help BECKY!

hi becky!
i am posting this to ask for your help i cash out a lil over a month ago ($450) the checked bounced! and i notified CS and sent the necessary documents and still havent got a response id like the funds back to my bodog playing account. if u need the necessary documents let me know and i will send them


ref number 811409-6986465#

MrMiyagi88,
In reading your post, am I correct that you recieved a check, I assume this was from winnings on bodog?, and it bounced???? Have they made good on the check? If not, why would you want more into your account? Yes I understand the situation out there and I am looking for a way to play and I am trying to fund a bodog account, but not if they don't pay!!! Please let me know if there is a problem with bodog ASAP, PLEASE!!!! Thxz sir...

They pay, this has happened before and to more than just Bodog. You should call their customer service number. You may be able to mail them back the check and have it credited back to your account.

yea i cashout back at the end of feb and check bounced use check cashing place though .........im trying to get the funds back to my account so i can play ive sent CS copy of check like 5 times keep getting runaround though ..............we'll see ill keep you posted...

Very likely related to the FBI/DOJ thing. Bodog also used the same processors.

I find it really interesting that this new member knows who Becky is........and that she might offer guidance.

doubt it is fbi or doj cause i cash out at the end of feb...
i know of becky because ive been lurking on the forums and just recently decided to make CC acount

update just got email:


Thank you for contacting Bodog Financial Services.



We have received copies of your Returned Check, thank you. Your documentation has been sent to the eCommerce Department. However, we ask that you submit a copy of your Bank Statement showing your name and the fees incurred.



Once this verification process has been completed, you will be contacted via email with an update.

facepalm......ive told them numerous times i cash it at a check cashing place and sent them the ALL documentation i have ....copy of chk...paper from chk cashing company saying i owed 450+30(returned chk fee) i feel like im just getting the runaround...i just want the 450 back onto the bodog playing account..........oh yea and wish me luck getting a response from the "ecommerce dept" this is the 2nd email i have recieved stating that they sent them the documentation and wait for a response

good answer. Hang in there, you are in that gray zone where you were hit with payment processor problems, like all sites, and now you are in an ugly limbo. Bodog will do it's best ( I assume) to make things right, but it will take longer than usual.

another update email

Thank you for contacting Bodog Financial Services.



We have received copies of your return check and Bank Statement, thank you.



Your documentation has been sent to the Payout Department and will be reviewed within the next 12-24 hours.



Once this verification process has been completed, you will be contacted via email with an update.



We sincerely apologize for any inconvenience this process may have caused.



If you require any further assistance, please contact us at 1-866-502-3365.



Best Regards,



Financial Services

Bodog. Be A Player.

verification@bodog.com




SO the waiting game continues actually pretty speedy response w/email compared to pokerstars and FTP

Bodog Financial Services to me
show details 2:17 PM (2 hours ago)

Dear Mr. ,



Thank you for contacting Bodog Financial Services.



Please be advised that we have received the copies of your documents which has been forwarded to our payouts team for review.



Once that process has been completed you will be reimbursed the fees incurred and the funds will be credited back to your Bodog account as per your request.



If you have any further questions, please contact us at 1-866-502-3365.



Best Regards,



Financial Services

Bodog. Be A Player.

financialservices@bodog.com

1-866-502-3365




zzzzzzzzzzzzz

You could send her a pm here, with a link to this thread, that way, she will be alerted by email that there is an issue here.

Hi there,

Please send me your account number and I'll ask a senior CS manager to look into this for you. In the future, as PooffyFooffy suggests, its best to send me a PM notifying me of the thread and your issue- its the quickest way to get a hold of me.

Thank you!
Becky

matter has been resolved as of 4/21 thank you bodog CS

I play at Bodog as well, I use to play at Full Tilt also. This may not be a Bodog problem but a bank problem. Some banks have been refusing to cash checks from online poker sites. It is a concern of mine because my bank has publically said it will not cash online poker checks!!! I am trying to find a different way of getting my money out and cashing it. Good luck.