REAL problems with Carbon Poker

#1 27th July 2008, 8:16 PM

Don't reallyknow where to post this so i"ll try here. Looks about right. Man oh man! I have tried a gazillion times to try and get on C/B. Being ME I might have screwed up pretty bad trying to register. I have also sent 20 or so requests to their support via my email with no response at all. I'm just kind of wundering here if maybe CC or some one associated with it has any pull over there to help me get registered. Like, maybe you could send them an email and have someone from there support contact me. I reallywould like to get on their site since I like the format and would like to play with CC members over there. Any Help?????

#2 27th July 2008, 8:29 PM

Wish I could help...I registered with Carbon, then my password wouldn't let me into the site or forum. Finally gave up trying and played on another site.
Great site, useless customer service, useless follow up.
Way to go Carbon !

#3 27th July 2008, 9:01 PM

Use a different email address than you used on either reefer or on poker.com that may work.

#4 27th July 2008, 9:06 PM

yes i had the same problem and used a different e-mail address and presto it worked..hehe..but i will say the c.s. bites donkeys..

#5 28th July 2008, 8:57 PM

I cant help u but I know that walker and carbon are like the same site and if ur login to 1 u can do anything on the other one. I know alot of people who have trouble login into carbon and get no help either. Honestly its not the good a site

#6 28th July 2008, 9:39 PM

Dont bother. Carbon steals. Read my blackjack post!

#7 28th July 2008, 9:44 PM

Roland, you can pm me the email you used to sign-up at Carbon and your username, and I'll see what I can do.

#8 28th July 2008, 9:53 PM

I don't know why everyone hates carbon??? I've never had a problem there logging in or playing. You just have to fend of the barrage of Romanians.

#9 28th July 2008, 9:57 PM

I wish carbon had the instant chat like so many other sites. Although in my experience the people many thoughs calls have little knowledge atleast you can voice your concern right away and have the issue forwarded on to the right person. Carbons freerolls are a pain in the you know what. They only pay the final table and I keep bubbling. You commit a few hours of your life and survive over 1000 players and you still get nothing.

#10 29th July 2008, 6:34 PM

Quote:

Originally Posted by wicked663

I wish carbon had the instant chat like so many other sites. Although in my experience the people many thoughs calls have little knowledge atleast you can voice your concern right away and have the issue forwarded on to the right person. Carbons freerolls are a pain in the you know what. They only pay the final table and I keep bubbling. You commit a few hours of your life and survive over 1000 players and you still get nothing.

Carbon does have live support.

#11 29th July 2008, 7:03 PM

Quote:

Originally Posted by Wolfpack43ACC

Carbon does have live support.

Really...where is the button? I hit support and it takes to an online page with email support.

#12 29th July 2008, 7:06 PM

Quote:

Originally Posted by wicked663

Really...where is the button? I hit support and it takes to an online page with email support.

Don't have it downloaded on this computer but I'll be happy to pass it along when I get home this afternoon.

#13 29th July 2008, 7:22 PM

Thanks for all the heop here peeps. We'll see what happens and I'll try to keep u updated. Thanks again. Now go register for the OFC at Absolute Poker! I got on there, LOL

#14 29th July 2008, 8:20 PM

OK got it. Go to PLAYER ADMIN towards the bottom right. Then on left hand side you should see SUPPORT. Under FAQ should be LIVE CHAT!

#15 29th July 2008, 8:30 PM

Geez! Don't know what tp tell ya! I've always had good luck w/Carbon! I do know of one guy, tho, who had a real problem with the BJ table--sumpin' about not bein' able to control the the amounts of his bets---it would just keep entering the max bet! Guess he lost ALOT of money!! AND has had a hard time getting anywhere with the Carbon folks, either! GL!

#16 29th July 2008, 8:44 PM

this site crashes like a mofo...if you can go 30 minutes without some sort of "runtime error," thus killing your session...you're some sort of god...as for your question..hell i don't even remember what you were asking about haha

#17 29th July 2008, 8:52 PM

Best of Luck with Carbon Poker, Roland! I'm sure JuiceeQ will hook you up! Make sure you forward her that email!

#18 29th July 2008, 10:02 PM

Yeah. Got the stuff over to juicee, but I know she's busy and will get there when she can. Thanks again all.

#19 30th July 2008, 2:36 AM

Quote:

Originally Posted by Wolfpack43ACC

OK got it. Go to PLAYER ADMIN towards the bottom right. Then on left hand side you should see SUPPORT. Under FAQ should be LIVE CHAT!

I am in main lobby. Down at the bottem on the left of the admin button is support. I push that it takes me to...
By following the links below you will find our Frequently Asked Questions. If this does not answer your question, please contact our customer support.

Getting Started
General Game Play & Tables
Freerolls, Tournaments, Promotions and Rake
Blackjack
Player Options, Accounts & Preferences
Deposits, Bonuses & Withdrawals
Connection, Disconnection & Cancellation

I do not see live support

#20 30th July 2008, 5:50 AM

Quote:

Originally Posted by creatorofYUM

this site crashes like a mofo...if you can go 30 minutes without some sort of "runtime error," thus killing your session...you're some sort of god...as for your question..hell i don't even remember what you were asking about haha

I've never had any kind of error on Carbon. Unless you count losing my chips. I've been on there for about two months now and nothing. I am running high speed internet and I know that helps. People who try to play on poker sites with phone lines are usually in for trouble.

#21 31st July 2008, 3:52 PM

I have not had a disconnect on Carbon either, happened to me a few times on Full Tilt and Doyles but not Carbon yet.

#22 31st July 2008, 3:56 PM

Kind of funny, but right after I posted this yesterday I had my first disconnect on Carbon. Someone crashed into a telephone pole in the neighboring town and brought 1600 internet connections to a screeching halt.

But still no live disconnect... good job carbon!

#23 9th August 2008, 9:02 PM

I have had few tech problems at Carbon and am surprised with the negative remarks posted. They also have a lot of freerolls and I personally find the format of the siite very comfortable. So far it is my favorite site.

#24 10th August 2008, 12:03 AM

Never had a problem with any of the merge network sites. BTW Roland, any game in the Carbon lobby private or not can be played from Poker.com site.

#25 10th August 2008, 1:14 AM

Whatever the site, it will have its detractors.

I've found Carbon to be one of my favorite sites, and I've played them all. Good user interface, nice incentive systems, good live chat support, reliable software that's never crashed on me.

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