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  Poker - Pokerstars update virus?
 
  #1  
28-01-2008, 10:30 AM
4Aces
is watching you
 
Location: Grinding the Micro's.
Plays at: Jokerstars
Likes: NLHE & PLO
Posts: 1,909
Pokerstars update virus?

I get this when i open pokerstars and it tries to update the latest software. Anyone else get this?


 

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  #2  
28-01-2008, 10:40 AM
njpokerhoney
Advanced Member
 
Plays at: Full Tilt
Likes: NL Holdem
Posts: 150
I've just heard back from pokerstars on this issue. Very comprehensive reply:


Thank you for your email regarding the AVG warning about the swizzlor
virus threat.

Please note that this is a false alarm introduced by a recent update to
the AVG virus definition file. There is no virus in the PokerStars
update, which we have confirmed through the use of alternate scanners
from McAfee and Symantec.

It is perfectly safe to click on the "Ignore" option and accept the
update from PokerStars. However, should you get an update error, please
disable your AVG software in order to launch your PokerStars program.

Should you be unable to use the "Ignore" option to complete the
PokerStars update, you may launch PokerStars temporarily by skipping the
update process. To do so:

1) Right click on your desktop
2) Choose "New -> Shortcut"
3) Browse your computer to locate "PokerStars.EXE".

It will be accompanied by the familiar red, black and orange icon, and
may not have ".EXE" at the end of it depending on how your computer is
set up. It is likely be in one of these directories (folders):

C:\Program Files\PokerStars\
C:\Program Files\PokerStars.NET\

4) Give the shortcut a name, and click "OK".

This new shortcut will skip the update process and should allow you to
log on without complaint from AVG. If this fails, you will probably need
to disable AVG temporarily in order to run PokerStars.

To disable AVG in order to run PokerStars, you need to turn off the
"Resident Shield" portion of the program. To do this, open the AVG
control center, and in the section where it says "Security Status",
right click on "Resident Shield" and choose "Properties". Uncheck the
checkbox for "Turn on AVG Resident Shield protection" and click OK. You
can now launch PokerStars (and should re-launch Resident Shield as soon
as you do so, for maximum virus protection).

Please note that either option (bypassing the update, or temporarily
disabling the virus scanner) should only be used temporarily, until AVG
corrects the virus definition file. PokerStars updates are required,
and virus protection is too vital to be disabled for any length of time.

At the moment we are trying to contact the AVG team at Grisoft as
quickly as possible in order to ask them to resolve this issue. We
apologize for the inconvenience this might cause.

Please note that this is not an unusual happening. All virus makers
occasionally put out virus definitions that cause false hits, sometimes
rather in high profile, such as this recent high profile occurrence
involving Adobe:

http://www.theregister.co.uk/2007/08..._false_update/

You can see just how common this is by Googling "AVG false alarm":

http://www.google.com/search?hl=en&q...rm&btnG=Search

Please let us know if you need further assistance.


Regards,

Juan
PokerStars Support Team
  #3  
28-01-2008, 1:01 PM
beardyian
Ricky 'The Hitman' Hatton
 
Location: In my little world
Plays at: Sanity
Likes: Justine Joli
Posts: 6,572
I had the same virus found last night - also used to get them off of Party Poker - so you find a virus but its not really a virus, hmmm glad thats cleared up
  #4  
28-01-2008, 4:59 PM
Monoxide
$200 on black imo
 
Location: Ontario, Canada
Plays at: Pokerstars
Likes: Omaha is sic
Posts: 2,414
Alot of virus protection programs think MANY things are viruses, but when downloading from credible sources like pokerstars there is no chance it's a virus. Just a program hiccup.

I had AVG and it thought everything was a damn virus....
  #5  
28-01-2008, 5:20 PM
zachvac
Tenbob Curse Victim
 
Location: Cleveland, OH
Plays at: Pokerstars
Likes: NL Hold 'em
Posts: 5,394
Well considering the things they say they can do, from checking what other programs you're running to whether you're visiting sharkscope online, I think a lot of their software would qualify as a virus. You just agree to this before installing so it technically is not a virus even though you wouldn't grant anything else that kind of permission.
  #6  
28-01-2008, 7:11 PM
MrMuckets
CardsChat Elite
 
Location: in a box.
Plays at: FullTilt
Posts: 1,384
You gotta love pokerstars support team for their thorough and accurate evaluation of the situation though.
  #7  
28-01-2008, 7:15 PM
NoWuckingFurries
CardsChat Elite
 
Posts: 1,741
Yes, that's a quality response
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