Online Poker has stolen my money..

#1 5th October 2006, 9:07 PM

What should I do - one of online poker room block my account - I can not cashout money.. any response from support...

Is any institution able to help me?

#2 5th October 2006, 9:08 PM

What was the reason for them blocking your account?

#3 5th October 2006, 9:11 PM

Does anyone else seem to notice these pop-up whenever there is a push to ban online gambling? Coincidence? I think not.

#4 5th October 2006, 9:15 PM

My IP addres was from diffirent country than I register -but it was not true.
I sent them my passport - as they wanted - nor response for 2 days...

#5 7th October 2006, 2:25 PM

If this is even true, then you really need to post some more details about the issue before anyone here can really think about giving you suggestions. We don't know the situation or events leading up to your block.

#6 7th October 2006, 3:24 PM

What site is it? Which site is blocking IP's?

#7 7th October 2006, 4:04 PM

This poker site: Europoker.com
thay also are owners of pokerrom.com , holdempoker.com

the lates email from their support I received:

Quote:

We are in receipt of your email and we thank you very much your patience
on this matter.

Please note that our relevant department is currently working on this
matter at present,
once we have a resolution to this issue you will be informed
accordingly. We will keep you updated.

The problem is that your IP does not have Polish number.You are located
in Poland but your IP address is Italian.
We do sincerely apologize for any inconvenience caused.

Should you have any further queries please do not hesitate in contacting
us.

Your Poker Support Team"

I have static IP address - which belong to Polish IP Range - I have check it.
They are still informing me "Please note that our relevant department is currently working on this matter at present"
But they are" working" for more than one week without any results...
I stopped sending mail them and wait...
What should I do - any advices?

#8 7th October 2006, 4:13 PM

Keep hassling them. If you signed up under an affiliate get your affiliate involved.

#9 7th October 2006, 4:14 PM

if your ip is from a european nation that is normally blocked from that poker room and you used an address from another country than they have every right to close it.

#10 7th October 2006, 4:39 PM

I live in Poland, have polish IP - what I did wrong?
that poker has website in polish language...

#11 7th October 2006, 8:28 PM

Quote:

Originally Posted by Dorkus Malorkus

Keep hassling them. If you signed up under an affiliate get your affiliate involved.

^^^^See Here^^^^

Chances are, if you did everything you were supposed too, then you did nothing wrong. This is likely some kind of screw up on their side. Maybe their fraud detection software was triggered by some set of events. I don't know. But keep the pressure on them. Most times it is something easy enough to work out, but keep diligent or they won't.

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