GOOD NEWS FULL TILT

I 'ld like to take alittle time speading some good news concerning FTP! Rcecently I was involved in a $1.00 buy-in with rebuys and add-ons, game #113309378 which attracted 638 players...pay-offs started at 63 players! Now, after playing for 3 hours we were down to just 77 players and I was in 63rd place...I was waiting for just the right hand to move up the pay-off "ladder" when the worst thing in the world could happen....I got disconnected! I checked to see if the problem was at my end and my connection was at 100%...Not wanting to just sit there I did everything I knew how to get reconnected as fast as possible to no avail! In the end it took me 15 mins. to finally get back on FTP where I found myself already out of the game because of the large BBs ( I only had 10,000 chips left and the BBs were nearly at 2000 when I got disconnect)! Needless to say I was pissed! But without any attitude I explained as acurately as I could my problem to FULL TILT SUPPORT and they in turn reviewed the game and decided ...because of the disconnection...to return my buy-in, my rebuys, and my add-on fee to my account! Now I know playing for 3 hours and breaking even doesn't sound like much ...but when you consider that FTP does not or can not take responsibility for every disconnect ...I think this was a wonderful gesture on their part! Happy to be a member of FTP...olddog21

Nice to hear they stay open to do something back for someone...

I think it's easier because of the small amount to get something done, when this happens...Would they still do the same if you played a 100r...

wow, that's nice of them. usually u'll just get the standard email reply. 'Sorry, Full Tilt Poker cannot take responsibility for the disconnection blah blah blah.'

good on ya.

its always nice to read something positive about online poker rooms, generally people only write when they have something negative to say, good job full tilt

My month dropped to the floor..........

FTP seems to have some of the best support,two weeks ago i deposited $50 and a week later i notice that it was withdrawn twice on my bank account so i e-mailed support and got a reply back that they where checking on it withing 4hours and withing 24hours they had found that one of their tellers had made a mistake,so they credited the $50 plus another $50 for the inconvinience.

They've pretty much treated me well in terms of that kind of thing. Had a similar experience with a disconnect once and they refunded my buy-in. Gives you a sense of their profit margin, if they can do that sort of thing on a regular basis, eh?

Yesterday i lost about 60$ because of i got disconected in Matrix and Sup turbo tournament and one HU. Now It wasnt MY fault my internet connection PERFECT .. everything was working was even streaming radio all the time from the comp.. BUT full tilt just keept on DCING me..
Ive emailed em yesterday but i wasnt "calm" then :P but i hope i get some kind of thing you did..
Heard more Swedes had connection problems.

wow thats what I call a great customer support

That's great customer service that you were able to get your buy-in back. FTP has been really helpful in the past to me whenever I have ANY issues with them. Stars on the other hand....still have not gotten back to me about why it won't update, so I am not even able to play on Stars. That was back in July. LoL. Still waiting......

I love Full Tilt though. I get disconnected all the time, but nothing MAJOR MAJOR yet, but bc of this post, I will email support if anything comes up. Thanks and hopefully your next tournament isnt' so bad! =)

nice to see that FT has a good support system as does stars...this is one of the first threads ive read something positive about full tilt support though.

Now if they'd only return my money for all the bad beats I've taken on the river...

I have heard that thier server was having problems , but they suppose to have fix it.

Wow. I thought PS had the best customer service but I guess not...

Great story

very nice i havent heard of any news like this with ft before u must be very happy and i am happy for ya

least i no when i does happen and i have 100% ft i will try to explain what happend nad hope to get the same responce as it will happen one day always does lol

...thats good to hear,,,kinda reassuring..because im having lots of connection problems with full tilt...hopw if it does happen to me, then ill get some kinda reward...:P-)

No doubt it was someone at FT that was appreciative of your pic!

I think it's very generous of them to refund for a disconnect. I would think this could get costly for them - but on the other hand - keep the customers happy!

Wow, FTP is really great. No wonder why it is my favorite poker platform

thats nice to hear.. so did u contact customer support? or did u just email ft?

That definately was cool of them...I wish all sites gave that kind of customer service!

I had a similar issue with Bodog. One that was actually a direct result of their faulty software and they wouldn't give me back $1. And the attitude of their customer service representatives was horrible.

That was nice of ftp to do that for you, I know while in a tournament and i disconnect I get pretty frustrated.. Im on a desktop as well and not on my laptop so i dont understand how every 2 mins i could be loosing connection.. Im happy to hear that ftp is doing something, Instead of doing what they usually do lol..

Great to hear. Never had to deal with them, but the folks at Bodog are just as good and effective. Once had a problem and they corrected it on the spot with a phone call.

I've had some excellent service from Fulltilt support.
Once (a short while after getting started playing online poker) my local cable internet provider decided to do some work in my area w/o prior warning. I looked out my window after my internet went down and saw a cable co. van parked down the road and guy hiked up the telephone pole. I walked down the street and asked him how long it'd be out for. His response, "Could be an hour... could be more."
I had registered for 3 tournaments, two of which had been running for around a half hour.
On a whim the following day I contacted Fulltilt Support and told them my 'badbeat' story, expecting nothing and saying so. They actually refunded me my buyin for all 3 tourneys. I thought that was pretty cool.

Way cooler story re: Fulltilt support. My partner wrote in to support one night with a request to play one of the Fulltilt Poker Pros in a headsup match at a cheap buyin on Fulltilt. She heard back a few days ago, with an invite to play a Live HeadsUp match with Gavin Smith... for $500 (freeroll). They also passed her email address on to Gavin and he was writing to her the following day and then later on the telephone that night. He said he'd meet her at a casino where he'd be playing a large Tournament, thinking we lived somewhere nearby, but when he heard we're a 7hr. drive from there he threw in airline tickets and 3days in the penthouse suite at the RiverRockCasino.
It got better... my partner won the HeadsUp match for $500, then we were invited to play a SNG with Gavin, Brad Booth, Dennis Phillips, Bryan Devonshire, Tiffany Michelle & Maria Ho. Gavin paid our entry fees for us and I ended up taking 1st and my parter placed 2nd, winning a few g's between the two of us. Daniel Negreanu, Lacey Jones, & Greg Mueller were also hanging out on our table but weren't playing as we already had a full table and Daniel was only a break from the MainEvent.
After he game we hung out with the pros and were invited to sit with them in the VIP section for the MainEvent Final Table.

ALL BECAUSE OF FULLTILT CUSTOMER SUPPORT!!!!! Now how cool is that?

this pic.^^
is me holding a $1,000 chip which was part of the prize for winning the SNG.

I find it very hard to believe FT would return your money and addon+your rebuy. I thought they would just say, it is not our fault/problem that you were disconnected or anything in that area of context. Very glad to heard you get all your money back, congrats

Wow man, that is awesome.. I have only personally had a simalar scenario happen to me once where my connection (DSL 1.5 Mbs) was fully working and tilt kept on disconnecting and reconnecting (ie: like you are closing and opening it again) and I was in a $10 9 man SNG...

I emailed fulltilt support and explained everything to them including the tourney # and time, basicall all the details... they sent me the usual message stating they recieved my email and will be in contact soon...

Two days later... I finally recieve an email stating that FullTilt assumes no liability for what goes on and that they never have issues and its on my end... wtf?

So yeah you got a really nice representative to help you out and refund you all that money... I wish I woulda got a rep like that..

Well GL Man,
Moe

Very unusual to be hearing good things concerning full tilt lately so this is a change and a good one. Just reading the complaints I see most of the time I was hoping I never had to email them for anything. I don't know if that is to say full tilt gets alot of negative posts or if it is just that we don't post when things go right only when they go wrong and we want to complain. Thanks for posting this....

That's a great news, I know that FTP is a really professional room and you don't have bad surprises there