Full Tilt "Didn't Screw" Me...Update

J

jackdonkey1717

Enthusiast
Silver Level
Joined
Nov 27, 2010
Total posts
51
Chips
0
So, after what?...2 weeks, problem resolved. It took time and patience, and a LOT of emails back and forth with FT, but at the end of the day I must say they were kind, helpful, and when I got home from work today my entire balance from my closed account was transferred to my original (primary) account.

Along the way they helped me remember the email address to my original account (which I'd forgotten), by giving me a hint, i.e. p*p*y*y*123@yahoo.com. Then I was able to fill in the blanks, hence requesting a temporary PW for my original account, etc.

Bottom line, eventually it got fixed. I messed up because I didn't know the rules, and FT was still willing to help me out. I give them my thumbs up!

-Donk
 
Last edited:
alaskabill

alaskabill

Legend
Silver Level
Joined
Feb 14, 2010
Total posts
1,012
Chips
0
Good for you. I'm glad they helped you fix it and it shows class on your part for publicly telling the whole story. A lot of people come on here and other sites ranting and raving about how a site "screwed" them and then it turns out that either they were wrong in the first place or the site fixes it but that part gets buried.

The fact that you acknowledged your part in the problem, speaks well of you.

GG. :congrats:
 
TheKAAHK

TheKAAHK

CardsChat Elite
Silver Level
Joined
Feb 2, 2009
Total posts
5,278
Awards
8
CA
Chips
860
Glad it worked out for you. Though slow, FTP's support is still very good at what they do and I've seen them go the extra mile to help players out.
 
Poof

Poof

Made in the USA
Silver Level
Joined
May 21, 2008
Total posts
14,419
Chips
0
Glad it worked out for you.
 
tusabes

tusabes

Rock Star
Silver Level
Joined
Mar 28, 2008
Total posts
243
Chips
0
Thank you for posting this. FTP seems to get bad coverage on CC. I've had nothing but great customer service from them.
 
Extreme Fishing

Extreme Fishing

Visionary
Silver Level
Joined
Aug 8, 2010
Total posts
834
Chips
0
This has reiterated what I have said in other threads. Full Tilt support does go the extra mile to help you out.
 
X

xBADINTENTIONSx

Rising Star
Silver Level
Joined
Jan 7, 2011
Total posts
15
Chips
0
It's a MIRACLE

I have had nothing but issues with Full Tilt..I signed up with a promo code for a no deposit $50 bankroll..had never had a Full Tilt account and did all the correct things that they asked me to do..like clear my web browser history before..So I did all of that and then I proceeded to sign up with some other sites for free bankrolls..the only site that I DIDN'T get the promotion from....full tilt poker..they tell the promotion site that there is an IP conflict yet tell me that I am signed up with a rakeback promotion...I have emailed back and forth with their customer service at least a dozen times over the past 3 weeks and they have been slow and rude and contradictory everytime..I am about to close my account with them.
 
CoddBrunson

CoddBrunson

Rock Star
Silver Level
Joined
Dec 11, 2010
Total posts
106
Chips
0
jackdonkey, glad to hear that worked out.

BADINTENTIONS, that sucks, but you probably used an IP address that already has a FTP account, and they were nice enough to let you have rakeback. Sucks that your having problems with support.

I have never had any problems with Full Tilt or their support, the only site I have, was Absolute Poker. Could not clear up issue through email, so they asked me for my phone number to call me. They called me at like 2 am and the dude could barely speak English. He could tell he had woke me up, and asked if he should call back tomorrow, I said yes, that would be a lot better. Same guy called back the next day at 2 am, lol. I closed my account at Absolute and never looked back.
 
alaskabill

alaskabill

Legend
Silver Level
Joined
Feb 14, 2010
Total posts
1,012
Chips
0
xBADINTENTIONSx said:
I have had nothing but issues with Full Tilt..I signed up with a promo code for a no deposit $50 bankroll..had never had a Full Tilt account and did all the correct things that they asked me to do..like clear my web browser history before..So I did all of that and then I proceeded to sign up with some other sites for free bankrolls..the only site that I DIDN'T get the promotion from....Full Tilt Poker..they tell the promotion site that there is an IP conflict yet tell me that I am signed up with a rakeback promotion...I have emailed back and forth with their customer service at least a dozen times over the past 3 weeks and they have been slow and rude and contradictory everytime..I am about to close my account with them.
Click to expand...

Well, if they are going to give you rakeback instead of the free 50 dollars take the rakeback. Its worth a heck of a lot more than a one time 50 dollars.
 
TPC

TPC

Legend
Silver Level
Joined
Nov 5, 2008
Total posts
3,766
Chips
0
xBADINTENTIONSx said:
I have had nothing but issues with Full Tilt..I signed up with a promo code for a no deposit $50 bankroll..had never had a Full Tilt account and did all the correct things that they asked me to do..like clear my web browser history before..So I did all of that and then I proceeded to sign up with some other sites for free bankrolls..the only site that I DIDN'T get the promotion from....Full Tilt Poker..they tell the promotion site that there is an IP conflict yet tell me that I am signed up with a rakeback promotion...I have emailed back and forth with their customer service at least a dozen times over the past 3 weeks and they have been slow and rude and contradictory everytime..I am about to close my account with them.
Click to expand...

alaskabill said:
Well, if they are going to give you rakeback instead of the free 50 dollars take the rakeback. Its worth a heck of a lot more than a one time 50 dollars.
Click to expand...

Uh yeah. Lol, some people. I get like $50 a week in rakeback. Rake back is way better than some stupid $50 promo. Which isn't even enough for a starting bankroll.
 
Other FullTilt Reviews: English | Deutsch | Nederlands | Español | Português | Full Tilt Casino - Full Tilt Mobile
Top