Casino Games - Bad Dealers

They have had table games at my casino for over six months and the dealers are still horrible. They never know how many people are in hands, take waaaaaaay to long to deal and never know who has the winning hand. It doesn't help that some players want to talk to them because that only confuses them more. And God help everybody if there is a side pot, you pretty much aren't going to see another hand for another five minutes.

Also, it's not just poker. They suck at blackjack too. I saw a dealer today who didn't know what the payout was on a $3.50 bet that paid 10x. They have this stupid thing that if you get dealt a twenty and bet on it you win so much depending if it's QQ or two hearts or something stupid like that. I tried to tell the dealer that the guy had won $35.00 but he thought he should only get $32.50 because he was just as dumb as the dealer.

I think the problem is that the poker dealers pool their tips so there is no incentive to deal more hands or even pay attention. I've seen dealers take a player's hand when he had already shoved all in more than once, I've had them have to re-shuffle a card that made me a full house back into the deck because they didn't give a player a chance to act. They also are completely lost if the automatic shuffler isn't done shuffling before a hand is over, they don't even consider doing a manual shuffle.

Seems like the casino owners would do something different-man look at the rake they're losing out on. And I can't imagine how annoying that must be!!

Where is the Casino? I'm guessing Pennsylvania?

I hope you're not talking about Mount Airy. I was there just today, and in my opinion, the dealers have improved drastically since the table games opened. I can't speak for blackjack, though. I don't play the house edge games anymore. I did play once last August and the croupier counted a natural blackjack as a push after drawing to 21, but that was a long time ago already, and it was his first day, so I'll cut him some slack.

live = higher rake (generally) and less hands per hour, not worth it imo

Yes, higher rake and fewer hands per hour, but much softer opponents. Let me tell you: play ultra-tight aggressive at 2/4 limit and you will see plenty of chips heading your way. At least last time I played. If you're up against calling stations in any game, you just have to wait for cards. Best place to find calling stations is either at a home game or at the lowest stakes a casino has to offer. Not to mention I just love playing live. The feel of the cards and the chips, the allure of the felt, the chance to look a man in the eye as you fight for his money, and the instant access to your winnings... Yeah, give me live poker any day of the week.

jeez, the casino i go to i thought the dealers were bad. they just suck at dealing, some dealers throw out 45-50 hands per hour and some throw out like 14.

If the whole operation is a bit new (six months is definitely new FWIW) give them a bit of time to iron the kinks out. When they're doing things right it usually means they're doing them fast as well and fast is what the casino wants for their bottom line so they should be motivated to sort these problems out themselves.

Otherwise complain to the casino - there's nothing we can do about it but there might be something they can do.

This is Hollywood near Harrisburg. It's like they'll do anything not to deal a hand. One time a dealer called the floor who didn't hear him so he had to call him four or five times to get permission to "wash the deck" because there were four cards to a royal flush on the board. Nobody even asked him to, he just thought he should. There are countless mis-deals and tons of rules the dealers don't understand. About a month ago they instituted a $5.00 live straddle and there are still tons of dealers that don't understand it.

what the hell kind of casino is this.....sounds like some outback hilljack operation to me

I was just in New Mexico and I was very suprised. There was a 22 year old dealer and he was amazing. But the other dealers were horrible. I hate the dealers that think it's cool to look at your cards after you fold and say good fold or even bad fold.

The only thing you can do is complain and stop going - hopefully they'll get the message and improve their training procedures.

gosh ive never played poker live at a casino as casinos are not allowed in mumbai, hopefully sometime ill get a chance when im on vacation.

T my casino i go to I have also had a few bad ones over time. But for the most part they are very good

Yea I've been to sands casino in PA a few times and the first time i almost got up and left cause i couldn't put up with the constant dealer mistakes. Your right split pots is like rocket science to some of those dealers. And my favorite is when the dealer pushes up the cards that make the winning hand then have to confirm with the rest of the table..hahaha. But slowly I've been seeing an improvement. Still not fast, but i guess that's understandable for now. some still have to double check the winning hands, split pots for some are still a challenge. But i still like the convenience of a 40 min drive to play poker over the 2hr drive to AC (although it does not compare to AC)

crown casino in melb is pretty good. so is marina bay sands over here in singapore.

I have never had the experience of playing poker live at a big casino like in AC or Vegas but i have played live in places like the Bicycle club or card rooms like them that we are allowed to have here in Cali. I think as far as poker goes i like online better except for the tons of river beats i seem to catch, other then that i like it better from home and even more so if i had to use the OP's casino what a nightmare

Buckshot, I have played at the Hollywood at Penn National and you are so correct. The room is poorly run and has several unusual rules. Most of their dealers are poor but there are a couple of very good ones. There was a younger dealer there. He knew how to handle a deck and keep the game moving. Very nice kid and probably a pretty good player as he told me he takes trips down to Deleware to play. PA has that horrible rule that you can't play in any casino in PA, not just the one you work in, if you are in the industry.
CntryBoys, do you play in Tunica?

Yeah man, I have the same kind of dealers at the local casino I go to. The problem is the closest casino to me besides this one is at least an hour away. I don't understand why the dealers are so incompetent, you would think that they would actually be good at dealing, since it is their required job. I honestly have no idea why the casino hasn't fixed the problem yet, and I am to the point where I have just stopped going, it's not even worth it.

FYP

A few years ago I'd have argued that Crown was up there with the best in the world in terms of dealer skill. These days it seems they're pretty much taking whoever they can get, teaching them the basics of hold 'em and shoving them out on the floor. They still have to learn how to pitch, which is more than I can say for a lot of dealers in televised American or British games, but they're nowhere near as good as they used to be. Fortunately they still keep a few of the good ones around for dealing things like the Aussie Millions televised tables.

Its not a problem with the dealers you're describing. Its live poker.

I play in Delaware at Delaware Park race track and casino. The dealers there are very good. Many of the dealers transfered from Atlantic City casinos saying that Delaware Park pays much better. Maybe some of these other casinos need to offer better incentives for there dealers. DP is always busy every day of the week. They offer a wide variety of games and tourneys. They often bring in celebrities to play in a bounty tournament. Hopefully things will improve at these other casinos. LOL!!

*Somebody* sounds a little spoiled.

I don't understand why anyone would prefer a tiny little screen with numbers instead of chips where you can't see the people you're playing against over live, real-life poker. Sure, it's slower, sure it's not perfect, but it's real.

Don't get me wrong, I play online, too. It's easier than getting out to the casino, and I can't stand all the smoke when I do go. But I always have more fun sitting at the table and shuffling chips than I do online, skipping back and forth to youtube to prevent boredom.

And I like that there can be dealer errors. It makes poker more 'organic.' In real life, stuff doesn't go off without a hitch. Poker is a fantastic metaphor for real life in general.

im glad he wasn't dealing for me

I just want to know where is this casino and i thought online gambling is more safer than these types of dealers.

Who are the best poker dealers at Hollywood and who are some of the worst??