Withdrawal Problems

On 7/7 I requested a withdrawal of $80.08 from Optroom. At the cashier I got a message “Your request has been filed successfully. It will soon be processed by our customer service department.” A day or two later I checked my account and I now had $80.00 and a pending bonus of $40.00. Eight cents had disappeared. On 7/11 Optroom responded to my inquiry.
[FONT='Verdana','sans-serif']Dear Mr. xxxxxx,

Thank you for contacting OPT Support, your inquiries are very important to us.

Regarding to your question, unfortunately we do not see the transaction of you making the withdrawal. Could you please be so kind to do that withdrawal once more, so that you can cash out your money. I understand this can be fustrating and may be of an inconvenience to you. However we do apologize, and want to let you know that you should get your money shortly.

Please feel free to contact us any time. It is always a pleasure to assist you.
Julia Smith
Poker Support Team

Ticket Details
Ticket ID: 2608
Department: Support - OptRoom
Priority: High
Status: Closed[/font]
[FONT='Verdana','sans-serif'] [/font]
[FONT='Verdana','sans-serif']If they wanted to see the transaction all they had to do was look in the transaction history and in the screen print I had saved and sent to them. OptRoom never responded to my inquiries about my eight cents.[/font]
[FONT='Verdana','sans-serif']I made another withdrawal of the same $80.00 since they did not have any history of the first one and requested that I make a second one and sent them a screen print so there would be no misunderstanding.[/font]
[FONT='Verdana','sans-serif']On 7/12 I got a response from my email showing them the second withdrawal.[/font]
[FONT='Verdana','sans-serif']Dear Mr. xxxxx,

Thank you for contacting OPTRoom Support, your inquiries are very important to us.

Regarding to your question, we would like to inform you that your withdraw for $80.00 does show as pending on our System. You will soon have a response on money. Thanks for being so kind and understanding.

Please feel free to contact us any time. It is always a pleasure to assist you.

Kind Regards,
Julia Smith
Poker Support Team

Ticket Details
Ticket ID: 3355
Department: Cashier - OptRoom
Priority: High
Status: Closed[/font]
[FONT='Verdana','sans-serif'] [/font]
[FONT='Verdana','sans-serif']It is now 7/18 and I still have not gotten my money. Any ideas?[/font]

Since Wingows has moved to another network and I have opened a new account there I decided to close my account at the “old” Wingows. I requested a withdrawal via Epassporte. My first email to them was on 7/6/07 asking why the status of my account had not been changed. This is the series of emails between me and Wingows.

My email:

I just requested a total withdraw of my account balance using epassporte.
Now, I look at my Wingows balance and it hasn't changed. Is there a
problem?


First Note: Wingows response 7/9

Dear James,

please be advised that your withdrawal was approved only it may take another couple of days before it will be processed as currently we are fixing an internal technical issue with ePassporte account.

We are really sorry for the delay and inconveniences that it may have caused you.


**************
Kind regards,
Jana
Wingows Gaming


My email:

How much longer is it going to take to process my epassporte withdrawal?


Second Note: Wingows response 7/12

Dear James,

Please be advised that your withdrawal was approved only it is delayed and might take another couple of days before the transfer of funds will be processed. This delay is caused by external circumstances that currently are in the solving process. We are trying to do our best to deliver the funds to our players ASAP.
Wingows withdrawals hardly used to take over 24hrs before the current events and we are trying to do everything it takes to get back to that level and even to improve it. Please accept our apologies for all the inconveniences that might have been caused to you by the delay of transferring funds to your ePassporte account.


**************
Kind regards,
Jana
Wingows Gaming


It is now 7/18 and I still have not gotten my money from Wingows. Apparently, they have been having technical issues with epassporte for at least 12 days. I wonder if I’ll ever get my money. Should I have faith in the “new” Wingows?

G2G notified me they were closing down and moving to another country and asked me to withdraw my money. So I went to their cashier and requested a withdrawal of the $40.00 I had in my account. The withdrawal is to take four or five weeks. This is what they sent me.
From: verify@playersupport.com
Sent: Wednesday, June 27, 2007 1:54 PM
To: xxxxxxxxxxxxxxxxxxxxx
Subject: Withdrawal Identity Verification at G2GPoker.com
Attachments: WD Verification A (PlayerSupport).doc

Hello, xxxxx,
Congratulations on your winnings at G2GPoker.com. As part of a routine
Identity verification regarding your withdrawal at, G2GPoker.com. We request
that you send the following documents by way of fax or e-mail:

1) A copy of some form of photo ID (front and back), such as a Driver's
License, passport, or national identity card; indicating your date of birth.
2) A copy of a recent utility or telephone bill indicating your name and the
correct address.
3) Completed Authorization Form (copy attached).
Please fax these documents and the attached Authorization form filled out
before any withdrawals can be processed. We apologize for any inconvenience
this may cause, and thank you for your co-operation. We are looking forward
to your response.

Regards,
Memory
Player Support
Telephone: 1-800-601-8969
Fax: 1-604-909-6200

If they had bothered to mention this when I was opening an account I would have never opened it. The bank account I asked them to transfer my money to has the same name as the one I used to create my account and my email address is the same one I registered with them. Now they need proof that I am who I say I am. The only proof I needed when I opened the account was a deposit. There is nothing like having to jump through hoops to get your money. I hope they don’t plan on me opening another account with them after they have moved.

Withdrawing always sucks.