Why PokerStars support is the best

I was playing in a 10$ sng and this hand came up.

PokerStars Game #: Tournament #108377720, $10+$1 Hold'em No Limit - Level I (10/20) - 2008/09/15 13:24:42 ET
Table '108377720 3' 9-max Seat #2 is the button
Seat 1: sindri_93 (1500 in chips)
Seat 2: rckyu (1490 in chips)
Seat 3: mick_holland (1480 in chips)
Seat 4: captain.zdc (1460 in chips)
Seat 5: Weed!T (1500 in chips)
Seat 6: Goingolfing (1500 in chips)
Seat 7: 1 (1570 in chips)
Seat 8: tswmatt2000 (1500 in chips)
Seat 9: 2 (1500 in chips)
mick_holland: posts small blind 10
captain.zdc: posts big blind 20
*** HOLE CARDS ***
Dealt to sindri_93 [7h 3s]
Weed!T: folds
Goingolfing: folds
1: raises 20 to 40
tswmatt2000: folds
2: calls 40
sindri_93: folds
rckyu: folds
mick_holland: folds
captain.zdc: calls 20
*** FLOP *** [8d 6d Jh]
captain.zdc: checks
1: bets 100
2: calls 100
captain.zdc: folds
*** TURN *** [8d 6d Jh] 4♣
1: bets 200
2: calls 200
*** RIVER *** [8d 6d Jh 4c] 7♠
1: bets 100
2: raises 100 to 200
1: raises 100 to 300
2: raises 100 to 400
1: raises 100 to 500
2: raises 100 to 600
1: raises 100 to 700
2: raises 100 to 800
1: raises 430 to 1230 and is all-in
2: folds
Uncalled bet (430) returned to 1
1 collected 2330 from pot
rckyu said, "CHIP DUMP"
captain.zdc said, "lol"
*** SUMMARY ***
Total pot 2330 | Rake 0
Board [8d 6d Jh 4c 7s]
Seat 1: sindri_93 folded before Flop (didn't bet)
Seat 2: rckyu (button) folded before Flop (didn't bet)
Seat 3: mick_holland (small blind) folded before Flop
Seat 4: captain.zdc (big blind) folded on the Flop
Seat 5: Weed!T folded before Flop (didn't bet)
Seat 6: Goingolfing folded before Flop (didn't bet)
Seat 7: 1 collected (2330)
Seat 8: tswmatt2000 folded before Flop (didn't bet)
Seat 9: 2 folded on the River

So i e-mailed suport cause this kinda looks like chip dumbing and got this back in about 2hours.

Hello Sindri,

Thank you once again for reporting your concerns to us. Although we do
monitor the games for collusion, we always appreciate vigilant players such
as yourself reporting any strange or unusual play to us for review. I have
completed my investigation into the accounts of the players "1"
and "2".

The first thing that we look for in such cases is a relationship between
the two players. In this instance, they live in Georgia and New Jersey
respectively. They have never logged in from a common computer or internet
connection.

I then look for frequency of play together. I am looking to see if these
players seem to be seeking each other out. Although a high frequency of
play is not necessarily an indictment, it can be a harbinger of unethical
play. In this case, they have not played at the same ring game table any
time in the past month, and this is the first tournament that they have
played at the same table. There are also no other links between their
accounts that would indicate any kind of relationship.

With that said, the real question comes in the play of the tournaments. One
of the advantages of online poker is that there is a full record of every
hand, and after the fact, we can look through the hands with all cards face
up; as a result, cheaters cannot hide what they are doing.

I reviewed this tournament with all cards face up, looking for any forms of
collusion. I certainly understand how this hand appeared, but we will
occasionally see novice players get caught up in the moment, and indulge in
these "Ego" contests of incremental raises. Often it can be an indicator of
collusion, but on occasion, it's a case where one player makes a mini
raise, the next player makes another mini raise, and they just react to
each other..Basically, it is an ego display. That is clearly what occurred
here. Both players had reasonable hands, but ultimately one player was much
weaker and he did the right thing in folding ultimately. He was eliminated
a couple of hands later, which was well deserved.

Overall, given the lack of any previous play together, the lack of any
relationship between their two accounts, and the lack of any suspicious
play during this event, there is nothing to indicate that these two players
are colluding in any way. I will however place notes in both player's
accounts indicating this review and your concerns, and if any future
suspicious play is noted between them, there will be a record of your email
for reference.

As you can see, we have a lot of tools at our disposal which help us keep
our games honest and fair. In addition, the thousands of honest, vigilant
players who point out situations that merit investigation are an important
part of our arsenal. Thank you for doing your part to protect the integrity
of our games.


Even thou this wasnt colusion these replays allways make me feel so much safer playing PokerStars then any where else .

lol they have a sense of humor too .

pokerstars

my favourite.