Unauthorized removal of funds from bank account by Full Tilt's payment processor

I JUST WANTED TO WARN EVERY! that Full Tilt has started taking money out of peoples bank accounts without Authorization! My Daughter first noticed this a week or so ago after she requested $500.00 withdrawal from Full Tilt. The day after she received her withdrawal Full Tilt withdrew $20 from her checking account! The did this 3 times in a week. She contacted them without a response and then all of a sudden they took out $100. She finally received a response from Full Tilt saying that two other people had access to her account. She sent FT an email requesting who those people would be, she has not received a response. I know she has transferred money a couple times to my account and once to her brothers. So if FT is saying that I or her brother have been messing with her account then why are deposits not showing up in mine or her brothers account! I'm thinking FT is getting worried about loosing the US market share and are taking everything they can hoping that people will not notice. I will let you know that we never play at FT at the same time.
I suggest if your a US player you keep an eye on your bank and credit card accounts to make sure they are not illegally withdrawing money out of your accounts! If this or similar things are happening to you let me know as I'm compiling a list in case further action is necessary!

In before the merge/ban.

Anyway I call B.S.

Let's see some proof before you go bad mouthing my favorite poker site.

Edit: You may have been hacked, maybe someone else with more knowledge of this could chime in before I call you a liar. I'm just saying no one at FTP is stealing your $20 here and there. At least I highly doubt it.

In before merge. Way to take the bull by the horns. Dont let that Multi billion dollar company steal you or your daughters pennies. Take names now and ask questions later. Good for you. Ha. Thanks for the chuckle chief!

I saw a thread on pocket5's about this. It's not FTP, it was one of their payment processors. FTP support will sort it out if you experienced this.

I'm in the middle of a similar situation with FTP. I made a deposit and it cleared just fine. They then deducted $50 from my FTP account stating an insufficient funds. I have sufficient funds and made another $400 dollar deposit the very next day. Not only did they take the $50 from my account they also took $50 from my bank account.

Dear Brent2theD,

This email is to inform you that funds deposited to your Full Tilt Poker account using Quick Deposit (Instant eChecks) were not collected due to insufficient funds in your bank account.

We have now reclaimed the sum of $50.00 (USD) from your Full Tilt Poker account as payment of the outstanding amount.

For your reference the transaction details are as follows:

  * On 2010-11-23 09:12:21 you made a Deposit for $50.00 (USD) using Quick Deposit (Transfer Ref:  06CF44ED).

  * On 2011-03-14 00:00:00 we received a notification from your bank, informing us that there
    were insufficient funds in your bank account to cover the Quick Deposit
    transfer.

  * On 2011-03-17 08:27:26 we collected $50.00 (USD) from your Full Tilt Poker account in order to recover
    the amount owing.

Please note that repeated returned transactions may result in your Full Tilt Poker account being suspended.
When depositing in future please check your bank account details carefully and ensure you have sufficient funds to cover your transaction.

If you have any questions regarding this, please contact us at echecks@fulltiltpoker.com.

Full Tilt Poker Support


Hello Brent,

Thank you for emailing Full Tilt Poker Support.

Full Tilt Poker use various third parties to process Quick Deposit transactions. In this instance one of the third party poker processors experienced some issues and as a result the transactions were not sent to your bank account for processing.

We rely on information received from these processors to communicate the details to you.

As you received the funds to your Full Tilt account at the time we must now attempt to debit this amount from your bank account.

Rest assured we are taking this matter seriously and are constantly working to resolve these type of issues.

Thank you for your understanding. If you have any questions, please let us know.

Regards,

Emmet
Cashier
Full Tilt Poker

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
----------------------------------------------------------------------        

Original Message Follows: ------------------------

Why?

Sent from my iPad

On Mar 14, 2011, at 8:27 AM, "Full Tilt Poker" <cashier@fulltiltpoker.com> wrote:




Brent2theD, you received this email because you are a player at Full Tilt Poker.
To be removed please reply to cashier@fulltiltpoker.com


Dear Brent2theD,

Your 'Quick Deposit' transaction outlined below was successfully added to your Full Tilt Poker account.

However due to third party poker processor issues there has been a delay in debiting your bank account for this transaction.


TRANSACTION DETAILS

DATE
TIME (ET)
TRANSFER REF
TRANSFER AMOUNT
23 Nov 2010
09:12:24
06CF44ED
$50.00

Your bank account ending in 3800 will be debited within 1-3 business days - please ensure that the appropriate funds are available.

Once debited, the transaction above will appear on your bank statement with the descriptor; "FTPayments".

If there are any additional transactions to be processed we will contact you in advance by email with the transaction details.

We apologize sincerely for any inconvenience - rest assured we are working as a priority to resolve these issues.

Sincerely,

Full Tilt Poker Support





To make sure you continue to receive our emails optimally and in your inbox (not sent to bulk or junk folders), please add cashier@fulltiltpoker.com to your address book or safe sender list. Thank You.
Kings House, The Grange, St Peter Port, Guernsey, GY1 2QJ



So...

So I'm confused. Now they've deducted from my bank and from my FTP account and it wasn't even my fault why am I still short $50?

In case it isnt this guys family/other people who had access to his account, here is the problem that has been well documented by a LOT of people. And it is not Full Tilt itself doing it.

FTP players, keep a look out for Unauthorized Bank Withdrawls from Former Processor

Your issues are of a different class than OPs. You are one that deposit at first could not be deducted from bank account. This issue has also come up alot, not sure what has happened in your case to be out $50, but not connected to OPs problem I am pretty sure. In OPs case it is likely a former processor has deducted money from his account on a repeated basis, which has been happening to many players who deposited using this processor. And it appears to be a bitch to fix, but I have read if you stay persistent with the processor (not FTP) you can get your money back.

It could be some kind of scam with stolen data but who knows.

Well James I'm not sure why I should show you proof as you are obviously no one who can help me! Her Bank statement clearly shows the withdrawals are being made by full tilt! I had no problem with full tilt until they started stealing money! I think if you look I'm one of many many other people who are experiencing the same thing! Full Tilt is accussing me of stealing from my daughter just to cover up their lack of security! There are hundreds upon thousands of scams out there that are taking anywhere from $20 to $200 from bank and credit cards hoping that such a low amount will be over looked. It's really not about the amount as much as it is about integrity! Full Tilt is blaming one of their former processors, which in my opinion, if Full Tilt had proper security in place that would not have happened. My daughter is a full time college student and she also works full time! She does not need some low life stealing her money! I totally believe that this could happen by someone on the inside that Full Tilt has not discovered yet, but they are making accusations that are unwarranted!

I have also heard of scams like this before although to be honest it was some rogue casinos that did it and not Poker rooms but if it can happen there it can happen at FTP, and yes they do it in small amounts hoping people won't catch on for awhile

Idiots ITT. Thats all. FT took deposits from me last week, that werent deducted from my account in November of last year. They've had a few processor issues sure, but its to be expected occasionally. To say there stealing from you and such? Show me some proof. U know why u wont show me proof? Cuz u have zero! Thats why

Your absolutely ****ing nuts. U know that? Noone here is gonna believe your bullshit so go troll and flame somewhere else. Your full of shit. That simple

You actually think this is true? Sorry but get a life. there is no way this is going to happen at full tilt.

Dude chill!!! There is no need to get worked up, this effects your life in no way.
These people come and go, and some are legit.
This issue is one some ppl are having : FTP players, keep a look out for Unauthorized Bank Withdrawls from Former Processor
It is the processor, not FT
OP, if you are on the level it will work itself out, FT will sort it, they have for others they have made mistakes with, it just takes time.

[quote=PooffyFooffy;1710421]Dude chill!!! There is no need to get worked up, this effects your life in no way.
These people come and go, and some are legit.


Iam about as chilled as they come when I wrote my response. The op is bananas. Are u gonna stand behind every newbie who posts this kind of junk. Because one proved to get his account unlocked by FT? I didnt respond to this originally but his response assures me hes full of it and I stand by what I said. Not gonna argue or flame the thread. Just responding. Back to the OP's OMGIMGETTINGROBBED thread

Edit. I posted in another area of the forum when this happened to me. I had a deposit taken from my bank account that was not debited from my bank just last week. That deposit was in November of last year. Sure enough when I went through my past transactions and my bank they were right. Processor errors and delays does not mean Full Tilt is stealing money out of your account little by little. Or robbing his daughter's college money.

Well, you do need to chill a little. This is something that has obviously been happening to quite a few, so it makes sense to give him/her the benefit of the doubt before we jump down their throats. OP may not frequent online forums and therefore may not know of what has been going on with FTP's payment processors and such. So, it's up to the nice folks here at CC to educate them in the nicest way possible before we have more facts on the individual's situation.

If you review the thread, yes you did respond ignorantly when it was first posted, and yes I will stand behind every noob and give benefit of doubt until proven wrong if their story is like the op's who has similar problems to alot of members.
You responded out of line especially for a loyaler at least 3 times.

R u gauging whos out of line now? Haterz gonna hate imo. Ive seen much worse responses in other threads just recently. No worries. Done with this thread. Gonna go be out of line somewhere else.

I appreciate that. Full Tilt is giving my daughter the run around. I have been trying to do research to see if there is some governing body who oversees the goings on of online poker. I have been playing online poker for years and never experienced anything like this. I just started joining online poker forums to see if someone can help me! I hate to say this as I am not a fan of government, but I will be glad when the laws regarding online poker in the states go into effect. That way there possibly will be some checks and balances. Did I mention I hate government!

I must apologize to some that I have responded to harshly, but for people who think things like I have described can't happen, all I can say is Wake UP!

Wake Up!

Even I looked at OP and edited my original response. Sorry but sometimes I snap when people jump to conclusions about my favorite site.

The I realized that peoples accounts have been hacked before. I had no idea 3rd party poker processor were scamming too. 3rd party poker processors are blamed for me taking two months to get last withdraw.

The thing is I was totally pissed off at FTP too because I didn't know who else to blame it on. They don't give me the information on the middle man for me to bitch at them personally, you can't talk to no one on the phone, and you gotta play e-mail tag with some dipsh%$t all week just to get generic response.

I have personally whined on forum about my last two attempts to get money form my FTP account. So I can see where OP is coming from. No one else will listen and you gotta vent. Understandable.

BTW OP, I am truly sorry if you are really having these problems. It's just you don't understand how many people come here to bash a site or claim it's rigged or SPAM(yes people do that too). It just don't look good for your first post to be "FTP RIPPED ME OFF!"(basically).This is the reason I asked to see some proof.

As for FTP I think it sucks for them as much for us that they have to rely on these "processors." There was never an issue before we had these shady ass middle men involved. I don't know what kind of control they have over these people, but they need more! Being such a grey area though they prolly gotta deal with some shady characters to transfer money to U.S. players.

So anyway sorry if I offended OP. Maybe hang around forum anyway. Don't look like you were originally planning on becoming member judging by your first post but no reason not to be. Most of us are good people and not gonna jump down your throat unless you're doing some dumb shet.

Do some reading(rules first of course), post some strategies, hands for analysis, or just general thoughts in lounge. There are lots of very good poker players to learn from here. Not saying you're not good, but we can always get better. Anyway, sumpin to think about.

If inappropriate transactions are made to a player's bank account as a result of a processor FT has contracted with, FT is 100% responsible.

This would include intentional theft, mistakes, and delays in handling transactions that caused fees or charges as a result of processor lag time.

When you run a business, you are ultimately responsible to provide the services or products promised, and especially living up to terms involving an agreement or contract entered into between both parties. There are of course exceptions to this, but generally it will. I personally hate when companies or individuals use the "Its Not My Fault" excuse.

If problems occur and Full Tilt takes prompt corrective action, great. If they don't, or they don't take the appropriate steps to correct issues involving their sub contractors, shame on them.

If you are aggrieved, contact them, take legal action (in this case), or do your complaining with your feet

Going start another rumor and have no proof but FTP has been depositing in my account for years. I know this seems a bit strange but it is true. Don't know where to complain too, so figured I'd start here and rat out the SOB's!

I think there might be some misunderstanding along the way. There are many payment service provider that FT is accepting and maybe the problem is with the company and not with FT, they might be charging bigger amount of service charge. Try to ask the cashier of possible service fee and the sequence of transactions from the time you withdraw to the time they are getting the said money you are referring.

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Well after taking money from my daughters bank account without authorization, and accussing other family members of doing it, people who do not have access to her bank acount or Full Tilt account information. They continue to say she needs to confront the other people being my son and I. Now Full Tilt has chosen to lock our accounts. How convient! It's just a good thing we have plenty of screens shots regarding our account histories, which show no deposits when they took the money out of her account! I will be in contact with Alderney Gaming Control Comission, UIGEA, and eCOGRA. They are making billions of dollars so why do they feel the need to cheat people out of their money? This is not just happening to my daughter, it's happening to hundreds probably even thousands of people.

Thanks Tonawanda!

For the people who don't think this is possible that full tilt is taking money (Unauthorized), I suggest you follow this link or go to Full Tilts forums under
https://pokerforums.fulltiltpoker.co...-forum-22.html
Online Poker Forum Home -> General

Well after taking money from my daughters bank account without authorization, and accussing other family members of doing it, people who do not have access to her bank acount or Full Tilt account information. They continue to say she needs to confront the other people living in the household, being my son and I. Now Full Tilt has chosen to lock our accounts. How convient! It's just a good thing we have plenty of screens shots regarding our account histories, which show no deposits when they took the money out of her account! I will be in contact with Alderney Gaming Control Comission, UIGEA, and eCOGRA. They are making billions of dollars so why do they feel the need to cheat people out of their money? This is not just happening to my daughter, it's happening to hundreds probably even thousands of people.

For the people who don't think this is impossible that full tilt is taking money (Unauthorized), I suggest you follow this link or go to Full Tilts forums under
https://pokerforums.fulltiltpoker.co...-forum-22.html
Online Poker Forum Home -> General

Thinking before posting....its the cool thing to do!

You already have 1 thread about this matter. That is enough.

OK, not to derail this thread TOO much but..... When you hear of something like this that comes out to issues involving third-party processors, why is it always FT who seems to have the bulk (all??) of the problems? I mean PS faces the same issues of having to rely on third-party processors and you (or at least I ) never hear of them having problems. I routinely cash-out from PS and always get my payments, from a third-party, in just a few days. Never a problem. Not even once.

Is it simply a case of FT not giving enough due diligence to whom they associate with as third party poker processors or what? Why is PS so much better, or more trouble-free, at this whole situation?

In view of total disclosure, I play mainly at PS and have never played at FT. One of the reasons I don't is that FT receives so much more bad press about issues such as this, customer support, etc, etc. Why is PS seemingly so much better at these types of things than FT?

Full Tilt is a good site, make sure that is is them and not the processor you need to be taking action with. If it is on Full Tilts end, they will resolve it. (especially it being so widespread at the moment)
Good luck! and let us know the outcome.

Ok, that's kind of my point. When you sign up for a site, any site, you're signing up with them, not some third-party processor. You have no control over who any site chooses to process their transactions, only the site does.

Since it is the site who chooses the third-party processor and not the players, it behooves the site to stand behind their choice of processors and make it right if there is an issue with the processor and not simply pass the buck along to the players WHO DID NOT CHOOSE TO UTILIZE THAT PROCESSOR.

That being said, my question still stands. Why does PS seemingly not have these issues with disreputable processors and FT does? Seems like someone at FT is asleep at the wheel.

Really ? Get a life ? Why because i dared to say that the Holy & Almighty Full Tilt poker could have done something shady, now read it again slowly this time, i said they COULD, i never said they did, in fact i believe i said that poker rooms haven't been known to do it before .Just because they never have before though does not mean they couldn't or wouldn't ever get a disgruntled employee or someone hack their system , there are just to many things that can happen to be so sure of your self over a virtual poker room that you would resort to telling someone to get a life because of this, you are a freaking idiot, and unless your on their payroll why get so defensive over this ? I know you are just an overly sensitive guy right ? Do live in the Bay Area by the way ?

Anyone at anytime can be crooked. And that includes multi million dollar businesses. Anyone ever hear of Enron or Bernie Madoff? Don't close your eyes to reports of shady practices. If money is being taken from your account wothout your authorization you need to contact your bank and put a stop to that. And ask for a return of the funds. Your bank can do that. Good luck.