Sportsbook reply to my disgust with Withdrawal Process

Ok for 2 weeks now I have been waiting and waiting, and talking and complaining to whoever who will listen, then all of a sudden I get this email that says hey by the way we can give you a debit card that you can have your money withdrawn to, it will take 6 weeks to get the card but in the future you can have your withdrawals in days instead of weeks. Why not tell me this 2 weeks ago or supply that information when you sign up, why keep it a secret. here is the email I got.
My name is Carl Richards and I am part of our Quality Assurance Supervisors team. It has come to my attention that you rated your recent chat as poor because you are in disagreement with our current time frame for withdrawals (4 to 6 weeks).
First and foremost Lisa, I want to apologize for any inconvenience we have put you through in regards to this matter. I know it seems like a long time, and we are very sorry for any inconvenience this causes, however it is our policy to remain honest with our customers at all times rather than give unrealistic timeframes. This takes into account online processing, our security process and receipt and delivery to you by our processing partner.
I do understand your frustration and wariness about this time frame Lisa, and we really appreciate your patience and understanding. We have been in business for over 14 years now and, to this date, we have never missed a single payout to our customers. Rest assured you will receive your withdrawal within the stated 4 to 6 weeks or less.
For future withdrawals Lisa, there is an option you may be interested in: the debit card method. If you decide to use this alternative, we will mail you a debit card to your billing address. This can take up to 6 weeks to arrive but, once you have it in your hands and you have activated it, we will process any withdrawals to it within 24 hours. Please bear in mind the limits for this option: $250 (minimum) and $5000 (maximum). If you want to get more details about this alternative, please get in touch with our Customer Service department.
Finally Lisa, I want to thank you for your patience and understanding in regards to this matter. I really hope you keep enjoying your plays with us for many years to come. Have a nice afternoon!
Should you require further assistance or information, please reply to this message or chat live by clicking the link below. Your reference ID for this email is LTK57201912609X; please quote this number in any further communication on this subject.
Sincerely,