some one logged in to my account

#1 30th December 2009, 5:06 PM

I just tried to log in my ub account (screen name and password are correct) when i hit log in it says "We are unable to log you in with this ID because someone else is using this ID currently".Wtf is this shit anyone ever had this happen before?

#2 30th December 2009, 5:42 PM

Email support NOW!

#3 30th December 2009, 5:45 PM

I have seen this before and it was an error. Emai support definitely and keep in mind I think you will get that message if you are running another client associated with UB.

#4 30th December 2009, 6:03 PM

Support e-mailed last time i emailed them it took them 10 days to get back to me.

#5 30th December 2009, 6:38 PM

Ok got a e-mail from support saying something about there servers an they had to reset my account.Sounds strange an had me worried but i quess they got it fixed now.

#6 30th December 2009, 7:12 PM

Im not sure why that happens but i had that happen to me a couple of times, next time you should open up a cash table and click a seat so you can log in from there, that's worked for me.

#7 1st January 2010, 10:14 PM

Was it jus a mess up or did some one hack into ur account? Did u loose any money?
I wish most poker sites had 24hour chat support like some sites do. It makes it alot easier to open chat and ask a question instead of waiting 1/10 days...

#8 1st January 2010, 11:54 PM

Doesn't UB have live support? (I know they do for depositing)

#9 2nd January 2010, 12:06 AM

Quote:

Originally Posted by ukaliks

I wish most poker sites had 24hour chat support like some sites do. It makes it alot easier to open chat and ask a question instead of waiting 1/10 days...

I have had to wait 7 hours a few times at Titan live support, usually they respond within 5 mins, but it can be longer.

UB Live chat support is only in the cashier area.

#10 2nd January 2010, 12:52 AM

Quote:

Originally Posted by ukaliks

Was it jus a mess up or did some one hack into ur account? Did u loose any money?
I wish most poker sites had 24hour chat support like some sites do. It makes it alot easier to open chat and ask a question instead of waiting 1/10 days...

They said it was something to do with there servers.They had to reset my account they said,no money missing.They e-mailed me back fairly quickly i was supprised because last time i emailed them it took over a week i belive to respont back.

#11 2nd January 2010, 12:54 AM

nice to hear its working again!

#12 2nd January 2010, 6:09 PM

on the talk of live support, Paddy Power Poker has it...the longest ive waited for them is like 10 seconds max...there super efficent, and have used them about 20 times...great help :0)

#13 2nd January 2010, 6:14 PM

H.**s***! is these things are happening.?? I didnt recevied any kind of this problem. But i think it may due to some erorr/problem do close the ub and do it again. Or hit the support and ask them!

#14 2nd January 2010, 7:37 PM

I don't know if I'm right but I think someone knows your password from your account.You should change the password...Is not a big deal

#15 2nd January 2010, 8:11 PM

Quote:

Originally Posted by poKerPlayer2oo9

I don't know if I'm right but I think someone knows your password from your account.You should change the password...Is not a big deal

Nothing as dramatic as that. It is just a glitch. I have experienced the same thing recently at UB.

#16 2nd January 2010, 11:58 PM

so this is a common glitch at UB?

#17 3rd January 2010, 12:01 AM

yea man i got that once in my full tilt account but it turned out to their was just a error but then i was resigning in after being disconnected so a way different story i think you should report it fast

#18 3rd January 2010, 2:11 AM

Full tilt support is terrible... expect replies within a year.

#19 3rd January 2010, 6:40 AM

I've has this happen on UB. It starts if you log off wrong. Like getting disconnected. Shutting down your computer if still logged in...ect. Only happened a couple of times.

#20 3rd January 2010, 4:11 PM

Quote:

Originally Posted by Munchrs

so this is a common glitch at Ultimatebet?

Seems to be. Looks like several of us have experienced it.

#21 3rd January 2010, 4:21 PM

Quote:

Originally Posted by tpb221

I've has this happen on Ultimatebet. It starts if you log off wrong. Like getting disconnected. Shutting down your computer if still logged in...ect. Only happened a couple of times.

yeah if had this happen a few times.
Im playing, get disconected, shut down UB and open it again and a window pops up saying some one is logged in as me.

#22 3rd January 2010, 4:45 PM

Wow man,

I would be shit pissed off if something like that came up on my screen....

I hope you can get it all figured out and hope nothing is lost!

Moe.

#23 3rd January 2010, 11:17 PM

Since this happened on Ultimate Bet there is no real surprise someone else may have been logged into your account. I wonder if their name was POTRIPPER.

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