refund because of violation of terms

#1 1st November 2011, 1:00 PM

Hi,
just received a mail from pokerstars and a refund has been done.
Seems to me pokerstars is still doing a great job.
I wonder though what kind of violation I was the victim of.
Anyone else got a mail and refund too ?

Hello,

PokerStars has become aware of accounts who have violated our Terms of Service, to the potential detriment of other players. You played against these accounts and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offenders and for PokerStars to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

To confirm your credit, please log onto your PokerStars account, go to the 'Cashier' screen and click the 'History' button. Your share will be shown as "REFUND", followed by the amount of the credit.

The integrity of the games at PokerStars is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. PokerStars works hard to police the games in order to proactively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or players in question. Suffice to say that the offenders have been barred from the site and you will not encounter them again.

Thank you for your continued play at PokerStars. Please let us know if we can help you with any further issues or questions.

Regards,

Dan M.
PokerStars Game Security

#2 1st November 2011, 2:20 PM

I am pretty sure it is usually collusion, when they catch them, they will confiscate the funds, ban the accounts, and refund affected players.
I really miss PS.

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