Problems with Royal Vegas

#1 01-09-2005, 12:29 AM

Going into RVP today to check on the MTT I set up and the software said it was upgrading. It finished and I now get a memory access error. Uninstalled and reinstalled - same problem. I know the RVP folks stop in here sometimes and I hope they have an answer...

#2 01-09-2005, 1:09 AM

Java just did an upgrade make sure your java components are upto date

#3 01-09-2005, 1:19 AM

Downloaded the latest and still no joy. The RVP help desk is swamped, probably a bug in the update...

#4 01-09-2005, 1:31 AM

yep let me know what you find out cause first time I load RV I'll have the same issue

#5 01-09-2005, 1:35 AM

I PM'd the Royal Vegas rep that visits here, we'll see what they have to say...

#6 01-09-2005, 9:52 AM

Hey there everyone,

Sorry about the problems with the upgrade, just to let you know that Prima is furiously working on a solution as we speak. Will let you know as soon as things are fixed. Please send all affected Royal Vegas Poker aliases or account numbers to me and I will get our support center to assist each individually.

I look forward to hearing from you.

Please bear with us.

Thanks
Tania

#7 01-09-2005, 10:06 AM

Got the email from support and I emailed the files they requested. I use Symantic anti-virus and firewall. My alias is IrishFitz...

#8 01-09-2005, 7:35 PM

Got an email from RVP tech support that said the problem is fixed. To get it running again:

Remove RVP from your computer
Reboot
Reinstall from their website www.royalvegaspoker.com

I'll do this when I get home and see if it works...

#9 01-09-2005, 8:44 PM

Please allow me this time to shamelessly brown nose.

TYVM for your help Tania you are the best Royal Vegas Poker rep we have at our forum

. We patiently await a generous reload bonus offer so that we can on with the buisness of losing our hard earned money

#10 01-09-2005, 10:43 PM

Uninstalled, rebooted, and reloaded RVP per the instructions and all is well now...

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