Originally Posted by Poker Orifice

I seem to be only able to use '12' colours in total. Doesn't give me the option to add any more after that.

How many player types do you categorize?

Hey Dylan, my HEM has stopped working on PS, but still works fine on other sites as of an hour ago. Any info?

Originally Posted by KerouacsDog

Hey Dylan, my HEM has stopped working on PS, but still works fine on other sites as of an hour ago. Any info?

happened to me to. If you are using HEM 1 then just do an HEM update to the newest version and problem solved

ah cool thanks FD. I wont lose any data, right?

just happened to me on pocket tracker 3 aswell, whats the deal?

wtf? I have to pay for an upgrade?????? according to HEM site ffs.

Originally Posted by KerouacsDog

wtf? I have to pay for an upgrade?????? according to HEM site ffs.

No, you can update HEM 1 as well. Its not an upgrade, and it takes care of exactly the pokerstars update that stops the HUD. Use this link;
http://forums.holdemmanager.com/mana...pdate-fix.html

You probably will have to re register, I did anyway, but it went fast.

And, no, no data loss.

Least I didnt have any:-)

Originally Posted by fletchdad

No, you can update HEM 1 as well. Its not an upgrade, and it takes care of exactly the pokerstars update that stops the HUD. Use this link;
http://forums.holdemmanager.com/mana...pdate-fix.html

You probably will have to re register, I did anyway, but it went fast.

And, no, no data loss.

Least I didnt have any:-)

ok thanks FD, will try this now.

Originally Posted by Poker Orifice

I seem to be only able to use '12' colours in total. Doesn't give me the option to add any more after that.

Originally Posted by fletchdad

How many player types do you categorize?

Umm.... '12' ... duh

Originally Posted by Samango

Right Click on a player, Label> Edit Player Note Labels > New

or

From main Lobby| Options>Player Notes...> click on label name on rhs>Edit Player Note Labels> New

Thanks Sam,
I just tried it out.
Got up to 15 before I got bored, so no 12 limit,
but hard to create more discernably different colors.
(there was just a software update before I did it).
Certainly a few more than the original 8 will come in handy.

Hi guys,

Yes, as you have noticed, our recent update has caused some issues with importing hands into HEM/PT3. Unfortunately it's up to them to adjust, but it looks like they already have.

You guys are more on top of these coloured notes than I am. I will be passing on your discoveries to the software guys, I'm sure they'll be pleased you guys are being creative .

DylanC

Hi. I'd like to ask what happened just now 16:00 CET on Pokerstars (note, I play on Pokerstars.Eu which is for Finnish and Swedish only).

At this point i'm currently playing a tournament and 16:00 two other tournaments are starting. Once they start, all players on those tables say "sitting out, including me" (and I can't click that i'm back) to me and each hand is played in 1 second as if all were really afk.

Did a server split happen where .Eu disconnected from .Com as I've never seen this happen before and .Eu came just 1 week ago so i'm guessing it has bugs or did all of the players really disconnect. Okay the tournaments I payed for didn't cost much, but don't I still deserve a refund for that?

When I relaunched and made sure Pokerstars.Eu is running the latest version, login button does nothing, no screen opens as normally and I can't send an e-mail to the Pokerstars admins/staff either.

The weird part is that the tournament I had been playing for 1hour+, I was able to complete it and keep on playing.

If it was intended maintenance for PokerStars.Eu only, then where can I see the maintenance warnings or do such exist?

same problem on .com and .fr, this is a joke, please suspend all upcoming tournaments asap

Same here as well, Black Tuesday?

Same here. I found that I could continue playing but if I moved table I got disconnected and couldn't play in that tourney again. Just had to watch myself blinding out of my games. Or if I was registered in a tournament that hadn't started yet, the table would open but all players would be sitting out.

Looks like my league game tonight is off...

I cant even log on...............

It takes ages for the client to run, then I get my log in pop up, than it goes through the normal moves BUT I am still not logged on.....

UPDATE I am now logged on ??? and will see if I can play.......

OK on and playing 2nd hand quad Qs...lol

Can't go to the .com website...

Working now.

They have cancelled all the running tournaments and looks like the next available tournament is not until 12:32 EST.

This message was posted in my tournament:

Administrator: Due to a site problem, all MTTs which were running will be cancelled shortly, using the Roll Forward formula in our Tournament Cancellation policy.

We apologize for the inconvenience.



Grrrrrr.

Got paid for 2 tourneys i still had stacks in by the roll forward method. Had emailed them and they replied saying:

We will be considering refunds for materially affected players.
"Materially
affected" means you missed a considerable number of hands and
lost a
significant portion of your chip stack due to blinds and antes.
If you
believe you were materially affected by this issue, please email
us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional
tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

If you do not know the Tournament ID, you will be able to find it
in the
PokerStars software using the playing audit feature, once the
login issue
has been resolved. From the PokerStars Lobby screen, select:

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days
to be
processed.

We appreciate your patience and understanding.


So if you were in a tournament and got blinded out you need to email support@pokerstars.com with this information.
(Or .fr/.eu/.co.uk, whichever one applies to you)

sigh such a hassle least mtts should be back in an hour, time to watch a video!

Hey guys,

Sorry for the delay responding to this. As others have posted and you guys are by now aware, we had issues with our servers for a few hours last week which caused these issues.

For any that felt they weren't properly reimbursed (by now everyone should be), you can email support@pokerstars.com asking for a review of how you were affected by the problems. If you can provide the tournament(s) you were in when it occurred that should speed things up.

Sincere apologies for the inconvenience.

Dylan

Hey Dylan, could you look here Poker pokerstars Gold, I need 520 FPPs in 2 days, if you are around today?

Thanks, Happy Easter

Just thought I mention how solid your customer support is, had an issue with my sunday storm 1st birthday ticket, and both my emails were answered within an hour which is pretty impressive.

Hey Dylan, I'll just quote myself from another thread.
http://www.cardschat.com/showpost1892265-post19.html

Originally Posted by Chemist

How do they manage to get all the data?
I would say the poker sites should tighten up their security to stop these bots mining data.
As bots aren't supposed to be allowed.
I would also like to know who is observing the table, so an observer list would be a quite useful feature and shouldn't be too difficult to implement.

Any thoughts on this? How about an observer list on the tables?

What's the point in an observer list? i don't see how it achieves anything

Anyone else having connection problems/

Originally Posted by stubbie32

Anyone else having connection problems/

Saw you post in another thread as well. Played a while at the time you posted this with no problems. In Germany.

You better yet?

Hi Dylan, I have a few questions for you.

Why was observer chat taken away in the 5200 buy in 19:32 8 game? This happened a few weeks ago.

And also, will the rebuy tournaments ever be back?

Originally Posted by fletchdad

Hey Dylan, could you look here Poker pokerstars Gold, I need 520 FPPs in 2 days, if you are around today?

Thanks, Happy Easter

Hey fletchdad,

Sorry I missed this. I was away over the long weekend and am on the uphill climb to getting caught up this week.

It looks like your fellow CC members answered your questions in the other thread. One thing worth mentioning is that another benefit of achieving GoldStar status is not only the higher FPP multiplier, but also access to the $300 VIP Reward Bonus for 25,000 FPPs in the VIP Store.

Let me know if you have further questions.

Dylan

Originally Posted by Chemist

Hey Dylan, I'll just quote myself from another thread.
http://www.cardschat.com/showpost1892265-post19.html



Any thoughts on this? How about an observer list on the tables?

Hi Chemist,

I hadn't thought of an observer list. I'm not sure that it would accomplish its intended goal and I can't imagine many players taking the time to scan a list to see who's watching. I'll mention it to the tech team but hopefully it will no longer be necessary given recent developments.

Dylan

Originally Posted by lolomps1

Hi Dylan, I have a few questions for you.

Why was observer chat taken away in the 5200 buy in 19:32 8 game? This happened a few weeks ago.

And also, will the rebuy tournaments ever be back?

If Observer Chat was taken away I suspect it may have been because some observers were abusing the chat privilege with spamming or other infractions. If you think there's another reason I can try to followup and get a more specific answer for you.

What rebuy tournaments are you referring to?

Dylan

I am thinking of playing on PS after some time away, I was wondering if they are going to have another month when it takes less points to achieve Silver, Gold etc status cos I could really do with one of those to get me started?

any chance of a reload bonus?

wouldn't mind one of them about now..