| This is a discussion on Pokerstars.net problem within the online poker forums, in the Poker Rooms section; Playing a $60 tourney and the system froze me out. Do I have any chance of seeing a refund? I was able to watch the ... |
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#1 | ||||
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| Pokerstars.net problem Playing a $60 tourney and the system froze me out. Do I have any chance of seeing a refund? I was able to watch the table but not log in. I finished 5th out of 18...one out of the money. |
| Play Texas Hold'em Online Poker | Pokerstars.net problem | |
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#4 | ||||
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| re: Pokerstars.net problem I would think if he was playing at .net that it wouldn't have even let him register for the $ tourny; or would have let him know at that time that he would have to go to .com.... Let us know if u get a refund or what the outcome is. |
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| Yeah, if he was playing a $60 tournament he just goofed and put in .Net instead of .Com. PokerStars has been having trouble with connections lately, but that can also happen on your end. Email support@pokerstars.com with the tournament number, and describe the problem. They should tell you what to do. This happened to me over a year ago, and told me to send a message to a specific email address, with a specific message title, with the tournament ID and a description of the trouble in the message body. A day later I got my refund. |
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#6 | ||||
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| If it was .com just email them tourny ID, start time, player name etc. A couple of weeks ago I was playing in 2 of our private tournies $5.50 each and Stars had disconnect problems so I emailed details and a couple days later: Thanks for your email. We have reviewed your playing history for Tournament #194536507 and #199060470, I found that you were affected by our server issues on October 4th. As we consider you a valued player at PokerStars I have issued a credit of $11.00 to your account. We sincerely apologise for the inconvenience caused by your disconnection. Please let us know if we can assist you further, and thanks for playing at PokerStars. Regards, Paula G PokerStars Support Team |
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| re: Pokerstars.net problem I've never come across with any of these programs to malfunction un less it is .... ULTIMATE BET! Hope you get your money back bro, Moe. |
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#13 | ||||
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Most recent was cake network for weeks and that was very bad. I got refunded plus with out asking for it but was emailing when I recieved email they took very good care of myself. I have in 5 years of playing poker had problems with most. But can not recall playing for real bucks any of them not taking care of me. |
Number of Posts: 13
Number of Authors: 11