Originally Posted by Divebitch
I was thinking he could uninstall the firewall and try again - if there was a way to reinstall it again. There's a lot of tricky stuff in 'tools/internet options'. It mostly talks refers to websites (i.e. violence, gambling, etc.). Isn't an application different? But to be on the safe side, disable the 'content advisor'.
Anyway, you could also try shutting off the firewall, and then uninstalling & reinstalling Poker Stars, but not sure that would work. First, though, if just disabling the firewall doesn't work, I'd disable the anti-virus too.
The IE content stuff shouldnt be a issue because its an application rather than an IE plugin.
If he is 100% sure the firewall is shut off (and I still think that this is the most likely thing) then the next thing is the antivirus.
Its possible that the AV has classed pokerstars.exe as an 'unwanted program'
So if the AV is then disabled then this lets us see if its the AV blocking it.
Beond that I'm kind of out of ideas. Without more info, we have checked the firewall, the AV and there is no parental software running. There are (or should be ) no proxy issues.
Admin privaleges on the account? perhaps the account dosent have sufficient rights to install or modify the file? screwed file rights such that the account dosnt have the modify right.. im really clutching at straws now.