Pokerstars freeze out

#1 25th July 2010, 1:09 PM

has any one on here had there account frozen after trying to cash out?

#2 25th July 2010, 1:44 PM

do you have 2 of more accounts on PS ?

you can only have 1 account there

#3 25th July 2010, 1:51 PM

Yay me!! I guessed 1 post. First off, this belongs in the Poker Room section. Second, how about some details? Ever cashed out before, have you contacted them, how long ago, what (if at all) was their reply - that kinda stuff.

#4 25th July 2010, 1:51 PM

As a temporary measure, yes, while they verified my identity. Not a big deal, took a couple of days (sent scanned copies of documents verifying my identity). Email support and ask why your account has been frozen.

#5 25th July 2010, 3:24 PM

as it urns out my adult son has an account that is in the neg. I offered to pay the account up current and they said no. I offered his phone number and they said they couldnt discuss it with me for privacy reasons. To me if you are holding my money and froze my account because of his account then it must be my bussiness.

#6 25th July 2010, 3:31 PM

Quote:

Originally Posted by AlligatorKid

do you have 2 of more accounts on PS ?

you can only have 1 account there

dont they have to pay up any how? If you win a tourney the money is still rightfully yours............Right?

#7 25th July 2010, 4:08 PM

Quote:

Originally Posted by holdempimp99

as it urns out my adult son has an account that is in the neg. I offered to pay the account up current and they said no. I offered his phone number and they said they couldnt discuss it with me for privacy reasons. To me if you are holding my money and froze my account because of his account then it must be my bussiness.

Not sure where to begin here. 1) Am I mistaken, or do they let you play real money with a bankroll balance of zero? Or does 'neg' mean something else? 2) Have you talked to your son and asked him to get it resolved? If so, what transpired? 3) Did Poker Stars take his phone number? 4) Your son lives and plays and your home, I take it?

May be none of my business, but if he is an adult, you are not teaching him much about the responsibility that comes with adulthood if you pay for his debts, especially a gambling one.

#8 25th July 2010, 4:10 PM

Quote:

Originally Posted by holdempimp99

dont they have to pay up any how? If you win a tourney the money is still rightfully yours............Right?

Their did not seize your funds. They have frozen your account, however temporarily. There is a difference. You'll probably get your money, in due time.

#9 25th July 2010, 4:13 PM

Have you transfered money to him?

#10 25th July 2010, 6:28 PM

I've never had that happen. I have cashed out of pokerstars and full tilt numerous times each and every time the transaction went smoothy and I received a check in the mail in just a few days.

#11 25th July 2010, 7:15 PM

Quote:

Originally Posted by Divebitch

Not sure where to begin here. 1) Am I mistaken, or do they let you play real money with a bankroll balance of zero? Or does 'neg' mean something else? 2) Have you talked to your son and asked him to get it resolved? If so, what transpired? 3) Did Poker Stars take his phone number? 4) Your son lives and plays and your home, I take it?

May be none of my business, but if he is an adult, you are not teaching him much about the responsibility that comes with adulthood if you pay for his debts, especially a gambling one.

If his son used eChecks to deposit, Poker Stars gives you the funds immediately, before it clears your bank. So it is conceivable that he made the deposit, lost that, then the withdrawal didn't clear the bank. Not sure how in the world this would have any bearing on OP's account, unless of course the "son" is actually him.

#12 25th July 2010, 9:05 PM

As usual with a first post going right to frozen accounts, there's probably more to the story than we're being told...maybe we need a new forum-"I'm new here and got my account frozen"

#13 25th July 2010, 9:41 PM

I had my son open an account in his name , but , used my birth date. I found this out quite accidentally when I found a notebook with usernames and passwords to various pokerrooms. Once I realized this was done I e-mailed PS and explained the situation to them.
The next time I logged in to PS, as I was playing, support started "chatting" with me and phoned my home which is the contact number they have on file and I had to explain the situation to a woman on the phone.

Point being, they take this serious, thank goodness.

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