Pokerstars Down

Iam in a small Mtt and it disconnects me pauses tourney then restarts and I cant get back in... Iam watching my self be blinded out. Neone having this problem?

why.jpg (http://www.cardschat.com/attachment.php?attachmentid=23899&d=1255379871)

no problems here PC

Same for me I'm in 2 tourneys and i can't play in either

Tried deleting software and reloading but no good

They wont answer my emails.. Iam getting pissed. How is it right that players have the unfair advantage to steal blinds and iam watching this. Have closed out pokerstars and brought it back up many times.. NOthing...The tourney paused for about a minute then started back up

Yeah its happening to me to am in a tourney and can only see myself and cannot log in. Freaking rediculous. I emailed pokerstars but obviously its gonna take a while if everyone is having the same problems

This is the second time this month obviously they have some issues. If this keeps up I guess I will be playing at a new site soon, which is to bad, because I have been playing on PS daily for a little over 2 years now.

It is ridiculous.. Whats worse is there crap ass apologies.. No refunds no nothing. Just sorry... Last time i sent screen shot and got no refunds or nething.. Just the same lame ass sorry.. Its not about the money.. Its the principle imo

I think that happens because of gaps in you internet connection...its not consistent... it happens to me quite often

They will give you a refund, just ask. Provide tournment ID, screen name, and buy in plus rake amount. This is what they had me do last week when they went down.

And after screenshot and all relevant information...Asking for a refund... this is the emaill

Hello Normand,

Thank you for your email.

We are experiencing some technical difficulties. However, our programmers are
working
to resolve the issue as quickly as possible.

We do not have a time frame but we expect them to be back and running any time
soon.

Our sincerest apologies for any inconvenience this may have caused.

Regards,

MarcelaC
PokerStars Support Team

Ha now they let me back after more than three quarters of my stack has been taken

i'm back on....

Minus about 3 blinds

I just finished a tourny...they posted a notice on table many players disconnected so they add time to the tourny. Last time it happened they gave me a refund for both tournies I was in.

I just started another one...same message - but I'm in.

Seems like they are back on now.

I sent that info to them last Sunday because I was in 2 cardschat games and got disconnected. They also had a sitewide pause for about 30 minutes but I lost connection afterwards too. Support said they would get back to me within 48 hours, but I haven't heard anything, been a week now.

Yeah its back up for me. Hopefully they will refund the tourney I was in though cause i blinded out

I had this happen to me over a year ago during a HU game. Neither of us could play, but the blinds went up several times during the pause which made the game a crap-shoot when it finally started again.

Tell support that you want a refund and they will tell you what to do. I think I had to provide a tournament ID, state the reason for the refund request, and email that request to a specific email address with a specific message title.

Once I sent my properly formatted email in to the new address I think they replaced my $5.50 buy-in the next day.

Thank you Joe for stating.. I have never called an online site thieves but Ive also sent them the same info.. Never a refund.. The same stupid automated apology.. How is this not taking ppls money..? I dont get it

5 mins in they put us on break (started at 5pm then break at 5:05) 5:15 and still on break......lol

i dont think this has anything to do with the internet connection..if over 5 ppl in this thread than its a serious server problem with the site (Pokerstars)

i couldn even log in for 30 minutes...just ridiculous

The problem lies with PS thier network tool shows 0% connection on every site around the world.

don;t know if it is related but I have had to "run as administrator" for a month now, not having tourney troubles though.

I've really gotten to love their tourneys, hope this gets resolved soon, gl.

This is off topice PC69..........how do you take a screen shot like that?? I am not the best with computers,thanks.

download screenhunter 5.0...google it..istall it...use it...it will save your picture to your desktop..upload it on here....thats it

^^^^^^^^ this PC, Joe.. Do not forget they had a crash last week, they are working on it....

Click on window and hit the Alt+Insert/print screen keys, then go in to paint and hit Ctrl+paste. Thats just for one window, to get the whole screen just hit Insert/print screen key.

1). Press print screen on your Keyboard or if you have a winow within a window press Alt and print screen together to capture the active screen.

2). Open MS Paint.

3). Press Ctrl and v simultaneously, or right mouse click and then paste.

4). Press Alt then f then a to open the save as box, or click file and select Save as

5). Select Jpeg from the drop down menu at "save as type" and name your file, and select save and choose where to save the file.

6). When ready to post make sure you go advanced or click post reply which automatically takes you to the advanced area and then follow the steps below.

7). when your ready to add your picture to your post, scroll down towards the bottom of the screen where it says "Attach Files" and left click the "Manage Attachments" button. Another box will appear.

8). In this box, left click "browse". Another box box will appear, find your picture and double click it and the box will disappear and now there will be a location listed to the left of the browse button.

9). Left click upload and your picture should upload as part of your post.

*****If you get alot of white around your screen shot, at the botomright corner of the white area there is a dot, point to the dot and when your pointer changes to a double ended arrow drag it to remove the excess white area from your screeny.*****

Good luck and I hope this makes things a little easier for you, with practice this becomes very easy and quick.

I was logged in tried to join a cash game but when I was clicking on the empty seat nothing happened. I ended up uninstalling only to find that I couldn't get onto there site to download it again...

Just email them with all the information and a print screen and I'm sure they will refund youre account. In December last year something like this happen to me too. I got full refunds in 24h... See SavagePenguin post to know what to send

I e-mailed PS and here's thier reply

Hello Richard,

Thank you for your email.

We have reviewed your playing history and found that you were affected by
our recent server issues. As we consider you a valued player at PokerStars I
have issued a credit of $52.5 to your account.

We sincerely apologise for the inconvenience caused by your disconnection
and rest assured we will do out best not to let it happen again.

Please let us know if we can assist you further, and thanks for playing at
PokerStars.

Regards,

Zandi D
PokerStars Support Team