Poker Stars Customer service rocks !!

Originally Posted by silverfox432

I tried to change my avitar on PS today and was advised that as I had already changed it I wasn't aloud to again, so I e-mailed customer support

Guys

I'm writing to request the opportunity to change my avitar. Whilst the old silverfox has served me well, I think its time he returned to the wild life sanctuary and we employed a new younger cub with plenty of run good. Whilst i wish the old boy well its time he had a rest and enjoyed his retirement in the sanctuary

Thanks alot
Richard

aka 5ilverf0x

And they reply
Hello Richard,

Thank you for contacting PokerStars regarding your image.

We understand your request and hope that old silverfox will have a restful
time. Please allow me to quote for few lines from Claude McKay to celebrate
his memory:

'Twas sudden--but your menial task is done,
The dawn now breaks on you, the dark is over,
The sea is crossed, the longed-for port is won;
Farewell, oh, fare you well! my friend and lover.

The intention of your image at PokerStars is to identify you to other
players at the table, in much the same way as your face would identify you
in a live game. Thus, if we allow too many image changes, it will detract
from that concept. Therefore, we would appreciate no more than one image
change per month.

We have updated your account privileges so you may select a new image.
Please choose your new image with care.

To change it, start the PokerStars software, and from the Lobby screen, select:

'Account' -> 'Select/Change Image'

If the option does not work immediately, restart the PokerStars software and
it will reset.

Please let us know if we can assist you further, and thank you for playing
at PokerStars.

Regards,

Didier
PokerStars Support Team

Originally Posted by Cheese

After reading the response from pokerstars. I think they should require players to add a player image, because it is way easier to remember the players you're playing against, if you seen their image. I usually remember some of the usernames without player images, but rarely do I remember a player without a image, if I seen them in a game a couple days later(unless I have notes on them of course).

Anyone else share the same opinion?

Originally Posted by isohatedis

the customer support is excellent at pokerstars and they can not be faulted in my opinion.the only exception is they will not let me up an avatar similar to the i have here because it might be offensive to other players.(not really in my opinion)