Odd goings-on at Pitbull

I was freerolling on Pitbull when I got an email from them saying I'd get a $5 bankroll completely free as long as I just contacted online support and had them phone me. When I did contact online support, they told me I have multiple accounts under the same legal name and it's a "promotional restriction" for me to get the free cash. I remembered having an account on Pitbull about two years ago that I had forgotten about. So I emailed the right department and asked whether, because of a policy violation, I would never be permitted to cash out, and have yet to get a reply.

My guess is that they suspected me of opening multiple accounts on purpose and just wanted to check if I'm the same guy, and their offer of a free $5 was totally bogus. So right now the Pitbull freerolls are just practice play for me as I expect never to be allowed to cash out from that site.