| This is a discussion on Need Help. Losing patience with FTP Support within the online poker forums, in the Poker Rooms section; Alright guys.. Ive been trying to cashout from Fulltilt forever now..When i moved I did not change my addresss in my full tilt account.. When ... |
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| Need Help. Losing patience with FTP Support Alright guys.. Ive been trying to cashout from Fulltilt forever now..When i moved I did not change my addresss in my full tilt account.. When i went to cashout I realized this and changed it.. They emailed me saying that i would have to re-submit my information.. Ok no sweat.. I dont mind..Ive taken these documents to Staples because my neighbors fax wasnt working.. After several attempts it keeps saying poor line connection on FTP's end.. So after telling them this and waiting four days for a response they tell me I can take digital pictures and send them in JPEG format.. Ive attached these images in several emails and they keep telling me there not getting them when Iam absolutely positive they must be because Ive had more than one person check to make sure that Iam doing it right. I understand that Iam not computer literate like most but this is so aggrevating... Iam not a new member whos trying to call a site a bunch of crooks.. Iam having a legitimate problem with FTP's support and there service.. Now what do I do.. Its really starting to irritate the hell out of me |
| Play Texas Hold'em Online Poker | Need Help. Losing patience with FTP Support | |
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| re: Need Help. Losing patience with FTP Support poker Yeah, I'd make sure that the file size is small. Keep the pictures at around 800x600. An anonymous loyaler posted this after he cashed out from Full Tilt a little while ago: Quote:
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Also are you attaching it as a file or photo? Try both if its an option. Try a different fax machine. Have someone else try to send them. Tough spot. Hope it works out for you. |
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| Hope it works now PC - I'm astonished that FT-support answered so fast, lol. I'm trying to get rakeback through the official FT rakeback thingy and I'm waiting for ... 14 days now (after their initial answer that they would have to check) . |
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| Ok well with some help from members here I got my license approved today by full tilt.. THey still saying they didnt get my electric statement.. So with GREATLY APPRECIATED HELP from onebourbon who resized my file for me I sent that today and hopefully will have some results... Thanks to all who gave me responses and suggestions |
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| You should be good to go now! (as soon as they reply back...lol) As I mentioned - FT issues checks quickly once set up. I did another test with FT and Stars last week Nov 12th - made a withdrawal exactly the same time..both checks arrived today! Carbon Poker however is having problems...I made the check request October 30th...nothing yet so I contacted live chat just now - 1bourbon: ref# 2612564 CS Ann: I can see your check worth $XXXX was approved on 30th October 1bourbon: i see that too CS Ann: the check may take approximately 3 to 4 weeks to reach you. 1bourbon: last time it took 1 week CS Ann: Please contact us again if you have not received the check by the end of 4 weeks. CS Ann: Sorry for any inconvenience 1bourbon: u process checks twice a week...why the delay? CS Ann: the standard time is 3 to 4 weeks CS Ann: this is due to the check processor 1bourbon: your standard? lol...it took fulltilt and pokerstars each exactly 1 week CS Ann: as I have said, sorry for any inconvenience CS Ann: but the timeframe was set by our check processor 1bourbon: and u agreed? CS Ann: Please contact us again if you have not received the check by the end of 4 weeks. 1bourbon: ok then CS Ann: Do you have any other questions that I can help you with? 1bourbon: no thankx CS Ann: okay CS Ann: You're welcome. 1bourbon: have a good day CS Ann: you too 1bourbon: ty CS Ann: Please do not hesitate to contact us if you have any further enquiries. CS Ann: Have a Nice Day! CS Ann: Good Bye! |
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| FFFIIINNNAAALLLYYY Hello Norman, Thank you for sending us the requested documentation. We are pleased to inform you that your Full Tilt Poker account has been approved for check withdrawals. |
Number of Posts: 18
Number of Authors: 9