Need to get my $. Suggestions?

#1 28th April 2009, 2:54 AM

Okay let me explain this situation a little bit better b/c I am in definite need of some help from you guys.

After the school year is over (can't end soon enough) I am looking to play off and on this summer, but am going to start over again because I have taken such a long break I feel that it will help.

So I withdraw most of my money from Pokerstars, no problem. However, when I tried to withdraw most of my funds from Full Tilt - over $450 so a lot of money for me - they said that they had found I was a multiple account user and shut my account down.

I was, at one time, this very thing. First, let me say that I had two accounts back in '07 on Full Tilt, but I never played for real money with one of them. It was in November that I decided I needed a break and told them to shut down both of my accounts. I explained to them that when I had originally created the other account I was unaware of the rule (yes I know, I'm an idiot for thinking that) and just needed some time away from the game.

I created the account some of you know me by, "bplem", in the summer of '08. Since my (re)start with Full tilt, I have NEVER made multiple accounts, and have completely played by every rule there is.

So as you can see I'm completely lost on everything and have no clue how to act/talk to their support....

If I permanently delete my accounts... and then 8 months later create one new account am I doing anything wrong? Any suggestions on how to handle this would be greatly appreciated, but I can't help but think I have somehow flushed 450+ down the drain

#2 28th April 2009, 3:07 AM

try reading my posting regarding the same and see if you can pick up any help. But for me it's been almost 5 months and $700

but similar situation.....they shut it as soon as i try to make my first withdraw
even though i'm probably about - $1500 overall in FT (that's if they even give me my last $700)..... They still won't give it to me....

well, i wouldn't say they won't give it to me, but they just keep ignoring any of my e-mails.....

you could try calling them....which someone has given me their number!!!
(thought finally i could talk to somebody)
but nope.....only deposit issues....anything else....write them an e-mail)

#3 28th April 2009, 3:08 AM

thanks... and bump.

I really need some help on this one

#4 28th April 2009, 6:40 AM

bump...

#5 28th April 2009, 6:57 AM

When you write to them just tell them you were stupid to not read the rules when opening these accts. and for the love of all that is good be sincere and not arrogant a lot of people who have the same issue as yours post some nasty shit they send to FT and of course that definitely ain't gonna work, tell them it was your mistake for not reading the rules and ask to kindly open your money acct.

I don't know this is just off the top of my head, but I think taking the humble approach to start is your best shot at getting it back.

Good luck Lem with this, hope it turns out in your favor.

btw have you ever transferred funds between these 2 accts? for like safe keeping LOL

#6 28th April 2009, 11:40 AM

I have a feeling you can kiss the $$'s goodbye, but you should still be able to use your original account.
Which one was opened first? I think the rule is that your entitled to any cash you had in there BEFORE the 2nd account was opened, but after that you have officially broken the rules and (even though one of your accounts was for play-money) they will class it as attempting to defraud Full Tilt. I know its a shitty rule but they dont like to part with their (YOUR!) cash once they've got it, and this is one clause they use to keep a tight hold.
I would suggest a nice e.mail explaining your lack of knowledge and understanding of the multi-account rule until they informed you of it, and ask if there is a halfway point they'd agree to, say $200 account credit?
Ask them to check your tourney history to prove there was no activity between the accounts, (i.e. registering both i.d's in a freeroll tourney for double the chance of cashing), and try to get them to admit there was nothing underhand about your accounts, just a simple error on your part.
I really dont know what else to suggest. I do wish you the best of luck with it though. Every time i've had a prob on Tilt though, I get a generic e.mail back that looks like its been computer generated, I wouldn't be in the least surprised if there are no actual people working at Tilt support! lol.

#7 28th April 2009, 4:45 PM

Yea I agree Jamile, being nice is probably the best option.

I did receive an e-mail from them today that made me feel optimistic, but it is going to be a rather long-winded process I feel.

Just to clarify, I had two accounts, one of which was only play money, but had them both deleted when I quit poker for a while..

Also, so this doesn't happen to anyone here just make sure that you ask to have your old "deleted" account re-opened instead of just creating a new one, because that is my situation.

Hopefully it all works out for the better..

#8 28th April 2009, 6:23 PM

Quote:

Originally Posted by Lemlywinks

Full Tilt said that they had found I was a multiple account user and shut my account down.

I was, at one time, this very thing.

Well, I'm not sure where the confusion is on this. They say you have played on multiple accounts and you admit that you did.

Quote:

Originally Posted by Lemlywinks

First, let me say that I had two accounts back in '07 on Full Tilt, but I never played for real money with one of them.

Doesn't matter what you played for. A real money account is a real money account whether you have or make any money with it.

Quote:

Originally Posted by Lemlywinks

It was in November that I decided I needed a break and told them to shut down both of my accounts.

AFAIK, it doesn't work this way. They won't simply permanently close both of your accounts unless they were banning you. I could be off about this, but I would expect they'd close the latest accts and leave the first one active like we've heard about them doing before.

Quote:

Originally Posted by Lemlywinks

I created the account some of you know me by, "bplem", in the summer of '08. Since my (re)start with Full tilt, I have NEVER made multiple accounts, and have completely played by every rule there is.

No you haven't. The moment you created "bplem" you violated the multi account rule as this was at least your third account from what you've said. What you should have done was gone to FT support and asked for guidance on how to get back to playing since you had accounts there before that you thought were closed. Even if they were both closed, one could have been reopened. Surely by now you knew that multi-accounting was violation of the TOS.

Quote:

Originally Posted by Lemlywinks

If I permanently delete my accounts... and then 8 months later create one new account am I doing anything wrong?

Yes. Thinking you closed two accounts then opening a third is still a violation of the site TOS.

Quote:

Originally Posted by Lemlywinks

Any suggestions on how to handle this would be greatly appreciated, but I can't help but think I have somehow flushed 450+ down the drain

You probably did toss the money away and there is a good chance you won't be allowed to play there again either. The only thing you can do is to remain completely calm, write a full explanation of all account names you've have, when you had them, and how they were used. Send that to support with as much background information that you can provide and ask them POLITELY how this can fixed. Even tell them that you're willing to use any one of the accounts they want you to (even if it goes back to the first one) and that you only hope that the funds can be transfered to whichever account they choose.

Whatever you do while exchanging e-mail with them, do NOT get upset with them or out of line. They don't have to give you anything in this case, so being polite, cooperative, and honest as you can be with them is all you can do to hope for a reasonable outcome. In the end though, you'll just have to accept whatever they decide.

#9 28th April 2009, 6:30 PM

I think Jack Daniels more than covered every aspect of your dilemma. Good Luck, this is onetime you really need it.

#10 28th April 2009, 7:55 PM

Quote:

Originally Posted by Jack Daniels

Well, I'm not sure where the confusion is on this. They say you have played on multiple accounts and you admit that you did.

Doesn't matter what you played for. A real money account is a real money account whether you have or make any money with it.

AFAIK, it doesn't work this way. They won't simply permanently close both of your accounts unless they were banning you. I could be off about this, but I would expect they'd close the latest accts and leave the first one active like we've heard about them doing before.

No you haven't. The moment you created "bplem" you violated the multi account rule as this was at least your third account from what you've said. What you should have done was gone to FT support and asked for guidance on how to get back to playing since you had accounts there before that you thought were closed. Even if they were both closed, one could have been reopened. Surely by now you knew that multi-accounting was violation of the TOS.

Yes. Thinking you closed two accounts then opening a third is still a violation of the site TOS.

You probably did toss the money away and there is a good chance you won't be allowed to play there again either. The only thing you can do is to remain completely calm, write a full explanation of all account names you've have, when you had them, and how they were used. Send that to support with as much background information that you can provide and ask them POLITELY how this can fixed. Even tell them that you're willing to use any one of the accounts they want you to (even if it goes back to the first one) and that you only hope that the funds can be transfered to whichever account they choose.

Whatever you do while exchanging e-mail with them, do NOT get upset with them or out of line. They don't have to give you anything in this case, so being polite, cooperative, and honest as you can be with them is all you can do to hope for a reasonable outcome. In the end though, you'll just have to accept whatever they decide.

QFT. This is what I figured but I needed to hear it from someone. I'll try but I don't really expect much.

I accept the fact that what i did was wrong, but when I created bplem I stand/will continue to stand that I had no idea both of my old accounts were not permanently gone.

In the end, stupidity cost me here... Hopefully i can get the money but if nothing else, this should at least serve as a guideline on what NOT to do for others

#11 28th April 2009, 8:07 PM

Now the one positive thing you may have on your side is that based on what you've told us this whole thing was pretty much an innocent mistake, not something done with malice in mind. So if they investigate (like they usually do), then they will see the dates of account creation, when each was used or last used, that they never played at the same time or in the same games, etc. It should be pretty obvious to them that your violations were nothing more than simply having three different accounts. And once they see that, then maybe they will be reasonable with you.

In the long run they aren't looking to screw over the honest players that made a mistake like you did; they are looking to stop the scam artists and cheaters. So it's possible to still have a postive outcome here. Let us know what happens.

#12 28th April 2009, 8:46 PM

They take these multiple account situations very seriously. I have a couple friends that went through relatively similar situations and just had to cut it off as a loss in the end. Its pretty terrible.

#13 29th April 2009, 3:50 AM

True Jack. They will definitely see that I had never played multiple accounts at one time

#14 29th April 2009, 8:40 PM

Isn't this sort of what divebitch went through? I believe in the end they ended up leaving the first account open and closed all of the other accounts. I think they also transfered all of her money from the other accounts to that first account. *shrug* It sounded like it took her a few weeks, but eventually if you keep bugging support they will get back to you and work it out. Maybe she will see this and have something to add?

#15 29th April 2009, 11:21 PM

Quote:

Originally Posted by Wes747

Isn't this sort of what divebitch went through? I believe in the end they ended up leaving the first account open and closed all of the other accounts. I think they also transfered all of her money from the other accounts to that first account. *shrug* It sounded like it took her a few weeks, but eventually if you keep bugging support they will get back to you and work it out. Maybe she will see this and have something to add?

It's the same in the sense that we are talking about someone having multiple accounts, but that's about where it ends. In Dive's situation it was that she had one acct and her ex had created numerous accts then fraudulently used her credit card to fund them. Also, she was looking to rectify the situation with Full Tilt (since she knew about most of the accts) before there was an issue.

Here in Lemly's case, he has three accounts that he created and thought two were closed. Then when he went to withdraw money, Full Tilt found the multiple accounts and things got a bit hairy. So with Dive it was proactively plugging the dam before it burst, but here is has already burst and Lemly's trying to pick up the pieces.

#16 16th May 2009, 4:44 PM

Wow. Well I am pleased to say that after quite a few e-mail conversations with Full Tilt, I will be receiving a check in the mail for my entire balance.

I can't really say thanks to them or those who posted on here enough, because the advice was perfect.

To anyone who has to deal with support in the future, best advice possible is to just be as nice as you can. It will show

#17 27th May 2009, 10:35 PM

Sorry, just saw this. Great news about getting you $$. So what was the final resolution regarding the accounts? Were they all closed now or were you allowed to keep one? If the latter, which one did they let you keep?

#18 27th May 2009, 11:00 PM

Quote:

Originally Posted by Lemlywinks

Wow. Well I am pleased to say that after quite a few e-mail conversations with Full Tilt, I will be receiving a check in the mail for my entire balance.

Nice result.

#19 30th May 2009, 5:22 PM

Quote:

Originally Posted by Jack Daniels

Sorry, just saw this. Great news about getting you $$. So what was the final resolution regarding the accounts? Were they all closed now or were you allowed to keep one? If the latter, which one did they let you keep?

Well it was actually a very weird situation. When I was in High school playing i'm not sure if you know or not but I was godawful and would frequently decide to put $50 on there which would almost immediately evaporate. After time and time again I decided I needed a long break and told Full Tilt to close my account b/c it was the best way for me to stop gambling. This was taken as addiction (which it probably was at the time)

At any rate, they ended shutting down all of my accounts, paying me the money, and saying that if you are addicted, fulltilt will not let you have an account with them.... so currently I have no full tilt account at all

Thats another thing to work out for the future i guess

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