My Full Tilt account suspended since 1 month, is it normal?

Hi,

I play on full tilt since march 2010. my nick : p82s
I had no problem with deposits and withdraw since the 18th may where i received this mail :

"Hello,

Your Full Tilt Poker account has been temporarily suspended pending verification of your identity.

Please send scanned, clear copies of the following documents to security@fulltiltpoker.com:

1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry.

2) Proof of Address:
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

...

Thank you for your cooperation.

Regards,

XXX
Security
Full Tilt Poker "

So in the same day, I sent them a scanned copy of my ID and my phone bill. Until today, one month later, they didn't even answer me. I wrote to them several times to ask some news but it seems that they are too busy...

And my account is still suspended for "id verification" : I can't play and I can't cash out the money (5,600$)

I'm really desapointed by this room.
Do you know how long it can last?
and is there someone of you whom it happened?

Here's a screenshot of my account :

Attached Images

account.jpg (85.9 KB, 226 views)

Contact them again, send them another time the ID.
Phone them...

I already wrote to them several time. They never answered.
And of course they have no phone number.

I think there is really a matter with Full tilt customer service...

Luckily I dont have alot in my account because I dont have a drivers license and lost my passport with no need to get a new one.

crazy stuff....customer service I would think should handle this quickly and efficiently with that amount of money in your account

it can't be nor "quickly" neither "efficiently": i sent them my id and phone bill the 18th may.... almost one month

never had this problem so i couldent really tell ya alot, other than just keep on to them and they should reply within a day or 2 all depends, they usaly reply within like 3/4 hours thats the longest i have waited, so this seems very strange to me

wow this is pretty weird, you have a nice ammount in your account

but im sure full tilt is legit and they will get back to you soon...

i've never heard of anyone experiancing this kind of thing before

keep us update please!

Yikes, that is a good amount of money, what stakes do you play!? None of my business. lol If they sent you an email with a case number (and even if they didn't) send them an email every day. If you have not, it's likely slid down the list, and they no longer see it. Send them something every day. In the subject, say '3rd request', '4th request', '5th request' etc. And yes, please keep us informed of any update. This is not normal for them. Some people complain it takes a whole day for them to reply, but in my experience, it's usually within a couple hours.

Damn i wish i had 5k to cash out !! LOL good luck trying to get your $

I suspect something is not right.

If I had that much money in an account I couldn't get to I'd be contacting them every day....I agree with marginal. Strange things are afoot at the Circle K.

Quite a few people have been contacted to verify their ID. I am not sure the average of how long it takes for them to verify it, and it may depend on what set off the red flag.
Did you aquire that amount in a very short period of time?
Did you deposit maybe using someone else's debit or credit card?
Do you regularly play the same games with the same person or persons?
It could be many things they are looking into.

As suggested above I would send a polite email everyday.
Also when sending the email I am not positive on this but you may need to send it to security@fulltilt.com instead of support@fulltilt.com.

When i started to play on full tilt in march, I was playing SNG 22$. Later, in april until now I m playing sng 55$ or 109$. I won about 9k.
I'm in sharkscope leaderboards. I was 8th in the "holdem 9-10 seated 36/100$ total profit" but now i'm 15th cause i can't play since 18th may.

Hate to tell you but this doesn't look good. When FT takes this long to respond that means they are doing some serious security checks on you. To hit the top 10 leaderboard for your buy in level basicly as soon as you got on the site is sending them some red flags.

If you are sure that you didnt do anything wrong then you will just have to wait it out. But are you SURE you didn't do something wrong? Maybe even by mistake like have some sort of forbidden software open or anything?

yeah i agree too. another person who joins this forum and then is getting a hard time by a poker site.. but it occurs to me, perhaps they suspect you of multi accounting, or someone else is using your ip adress/computer? if you want people to here to help you, you need to tell the whole story.

No software. but sometime i get mad when bad beated, so i say some thing like "lucky fish" or "nh lucky donkey"
But the day ftp suspended my account, i was bad beated in a 109$ sng and bubbled. And a player that plays often the same SNG that me said "bye idiot french frog", he always tell me this kind of racist things. I got mad and insult his mother... I know I should'nt have. Next time I ll save a screenshot of his chat to report it to support. but if it s because of that, they should block my chat and that's it. no?

Ya this is not a chat issue...it's more.

Multi accounting? Collusion?
Do you have any more accounts?

Let me get this right, you open an account in March, 2010,

in the 8 weeks that follow, you have no troubles with deposits or withdrawls..

You win monies playing $22 to $109 SNG's.

I smell collusion. They probably do too.

I hope that you are not guilty of anything and that it gets cleared up. I suspect otherwise though.

11% ROI with $9k profit from 1400 games played and an 89% ability rating according to Sharkscope.

Yes, winning money playing 55$ or 109$ SNG. So what?
If someone wins, then he's suspected of collusion?

wow i would be soooo upset, not being able to get my poker fix.
it's a connumdrum.............gl

No rakeback deals?

If you have contact your rakeback provider.

I agree with you, probably BS. I give them credit for it raising a red flag, but if cases are 'marginally suspect', which it looks like given just the info you offerred, they should be quick about it. So... Did you keep on them every day since you posted this, and what happened??

hahaha at "bye idiot french frog", is your avatar the frog or is this some sort of term im not aware of?...anyways this seems very suspicious, there is just no reason for Full Tilt to not want you to keep playing with that bankroll with the amount of rake they probably are getting from you, without a good reason.

however if you truly are innocent of any site violations other than insulting a mother of a fellow player (lol), then I feel very sorry for you sir and I would hope that it gets sorted out as quick as possible.

I had mine back in a day..

OP Resend the info back in again, to the email pooffy has up.

here is the mail i sent them today :

"Full Tilt Poker - Security (xxxxxxxxxxxxxxx) : 9th request

Hi,

You suspended my account since 18th May (more than one month) for ID verification.
I don't know what's the matter with it. If you suspect me of colluding of something like that : you are totally FALSE. You just have to check my games. You can also see that someday I lost a lot.

You could at least answer me.

Best regards, Pascal. "

Since they blocked my account : no answer, no explanation about why my account and my money are suspended.

I suspect them to do that only because i'm french.
You have to know that since once month, online poker is strictly forbidden on rooms that have no licence. french governement gave 11 licences this week. Full tilt didn't ask it and after what i read, they won't.

Now most of rooms that haven't the french license refuse french player.
So I suspect FTP to close my account and keep my money because of french laws.

I know you'll tell me "6K is nothing for them, they dont care". But I do care, it's a lots for me. I played more than one month to get it.

I just feel like someone that has been stolen by a "Poker room" that suspended my account and my money for id verification. I sent them what they wanted (scanned id, bill phone) and my account is still blocked since 18th May.

HELP!

Try this:

1-888-845-8729, Option 1 (USA)
Good Luck!
Oh and let me know if it helped.
Oh, I forgot you said french, I would assume don't hit option 1.
I have also seen it listed as 1-800 same number.

your lucky they suspended mine until september,....

why did the suspend your account?
in my case, they said for "id verification

and where are you from?

Maybe you saw this??? French players banned from pokerstars.com

Still, they should be more forthcoming with what the problem is. Yeah, Poker Stars is a different site, but not sure if they are both out of the same place (Isle of Man). Anyone know? Must say though, seems Poker Stars took a pro-active approach, and immeditely offered their French players a way to cash out.

JUst to clear things up, "bye" idiot french frog" may refer to the habit of french people eating frogs legs. Otherwise, yes he has a frog as an avatar. I am french and we like many cultures eat weird foods such as escargot (snails) chevalier (horse) and foie gras (duck or goose liver)

Anyways good luck with the return of your money, I am sure you worked hard for it. And i don't see any reason with banning french players, and even if they feel the need to do that, they shoudl at least send your moeny back to you. good luck,

Isaac

thats suck whoever got suspended, i hope you get your accounts back and good luck!