Major Mid-Day Lags @ Poker Stars

#1 28th February 2011, 5:07 AM

This Afternoon I suffered some major lags on Pokerstars and whenever I tried to shoot a note to the table MOD, I got booted off the site. I emailed support and was advised that many were having the same problems. Below is their response email and they have already credited my 3 buy ins I submitted.

Just FYI in case any of you got shafted, lag wise too.

In the first 60 minutes of the 10K, my table only played 3 hands. lol

GL

Hello Chris,

Thank you for contacting PokerStars.

A few PokerStars players are currently experiencing server connection
difficulties. We are now working on resolving the problem and appreciate
your kind patience. We sincerely apologise for any inconvenience caused.

We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

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