Intertops Network down + nightmare conversation with tech support

I am fed up... here is the tech support chat @5:15 Pacific Time.

Please wait for a site operator to respond.
You are now chatting with 'Airen'
Airen: Hello. How may I assist you?
Justin Oakes phoenixashes: Still awaiting my $10 DoN SNG... will this be cancelled and refunded so I can go to sleep or will it magically pop up in an hour and I will be sitting out?
Justin Oakes phoenixashes: I just don't know Revolution's policies for this
Airen: I'm afraid Sir but the Maintenance is still running. I'm afraid but the Server is still down. Please check it in about 20 minutes again.
Justin Oakes phoenixashes: Not answering the question
Justin Oakes phoenixashes: What are the policies for this
Airen: I'm afraid but I can't say exactly if they will be refunded
Justin Oakes phoenixashes: Supervisor please
Justin Oakes phoenixashes: There has to be guidelines
Airen: I'm afraid but a supervisor is not in yet
Airen: they will be in in about 45 minutes.
Airen: As they are not in during the nightshift.
Justin Oakes phoenixashes: WOW... this is like BetOnline nightmare... this is why I switched from Merge...
Justin Oakes phoenixashes: Thanks for not knowing your own policies / rules / regulations... this will be posted on cardschat poket 5's sportsbookreview etc.
Airen: I'm very sorry for the inconvenience
Justin Oakes phoenixashes: No problem... when sportsbookreview.com comes down on a network all hell breaks loose so I suggest you study your own rules and regulations as well as policies and guidelines.
Justin Oakes phoenixashes: Very dissapointed. Good Bye.
Airen: I'm sorry that you feel like that
Airen: Thank you for chatting. Good-bye.
Justin Oakes phoenixashes: It is not what I feel like... put yourself in my shoes... that is all.
Justin Oakes phoenixashes: You would not find your own answers acceptable.
Justin Oakes phoenixashes: Have a nice night... I know it is not your fault... things happen... I am just stunned you do not know or are not aware of your own policies.
Airen: have a good night too.
Airen: Thank you for chatting. Good-bye.
Chat session has been terminated by the site operator.

yea hole network down. usually money gets refunded if network goes down or game. at least @ongame. would guess you would be refunded to else it would be kinda unfair to the players.

I can login, but cant register fr anything, is this what you mean by "down"?

yes exactly this is what we mean by down dan, this usually because they are updating thier severs or upgrading the poker room.

Well that sucks, wanted to play a few hypers before work.

Edit: It's back up but theres only 430 players on lol. Lets see if I can get any action.

Update:

Jul 04,2012 08:13 Poker: Tournament Entry Refund +10.60 270.96
Why could she just have told me this would have been refunded? Sad to see tech support not knowing their own "code".

it is up and running again now guys

thats standard practice moe, but yes she should know the basics