Full Tilt - Where are the buttons?

So, I' mainly a PS mand but have just downloaded FTP and I can't see any buttons. So for instance to register for a SNG when I choose which one I want the button to register is the same colour as the background so I have to click wildly to hit it!! Any ideas what I can do to resolve this?

Take a screen shot so i can a proper look....

Here you go mate

Attached Files

Doc1.doc (49.5 KB, 49 views)

you can change the background in the options...

Does this happen on every single one?

By the looks of things your on Vista.... Have you tried entering a tournament or something?

Yeah, I'm on Vista. I doesn't seem to matter what screen I'm in on or where in the lobby I am - all the buttons match the background!

Hmm, never seen this before, I hope you have already emailed full tilt and are just trying to get a quicker answer here since their support is so slow and sometimes never.

Could be a Java issue or similar. Check your updates in Vista.

You could always re-install it if all else fails.

I'm using Vista w/o any probs, using standard lobby view. Did you download from .net or .com (I downloaded from .com).

Thanks, to answer all of the above:

Suit2Please - Yes, have emailed FTP support no answer yet!
MrSticker - Thanks, will check my java.
M33K3R - Yes, I have tried re-installing. No luck
Bazerk - I downloaded from .com and am using standard lobby view - have tried all the others too.

This a really bizarre problem... Mmmmm.... One other question what happens if you look at a real money games/Tournaments? Or a Freeroll?

Same thing I'm afraid, Sharky...! Can someone post a screen shot of their lobby? Just the main view I wanna compare.

To be honest I you need to wait for FTP Support to come back to you...

The only other thing I can think of have you installed Adobe Flash player?

Yeah, mate. I think you're right. Yep, I have all the latest versions of everything installed.

Will let you know what FTP support say.

Thanks... First time i have seen this problem... Got me scratching my head for sure lol

Looks like I have FTP support scratching their heads too...they're response suggestions for fixing the bug had no help...I'd really like to see a screenshot from someone else as the colours in my lobby are so whacked that I'm convinced they shouldn't be like that.

This is my main lobby

Attached Images

Untitled.jpg (125.3 KB, 118 views)

Just uninstall and reinstall.

Yeah, thanks. Definitley something wrong with mine the colours kinda merge into one.

If you read up mate you'll ses I've already tried that.

About 10 emails back and forth and no further forward...

I am having the same type of problem. I cant see any buttons on the game. Like get chips, time button, last hand. etc. I just got a new computer with Vista (waiting on my win7 upgrade disc to arrive) and its frustrating as hell. I hadn't updated Java but did that and no success. What is going on? Pokerstars works just fine.

I uploaded a screen shot so if anyone can help pls give me some advice. Thanks.

Attached Images

fulltilt.jpg (107.2 KB, 95 views)

Back to pokerstars for you Pokerman

sweet updating java was definitely the problem, rebooted on break and all my buttons are visible. THanks to the guy that said to update java.

Sorry to bump an old thread but can you believe this is still not sorted for me!! FTP don't know what the problem is and I have doen everthing they have asked of me and still no luck...lucky I love Stars so much...

I would suggest formatting and reinstalling windows on your computer.

The problem will be something to do with your own computer rather than the FT software. The problem is that you are never going to get what is wrong with your machine correctly diagnosed via email.

A complete reinstall would reset everything back to what its supposed to be and would be virtually guaranteed to resolve this issue. (if you think about it, if 50 thousand people are fine and 3 are having issues, would you say the problem is the software or the configuration of those 3 machines?)

It should only take you 2 - 3 hours to reinstall the OS and all your programs.. its a pain.. but its going to resolve your problem.

I see what you're saying but this is being installed on a brand new laptop.

Even so I can virtually guarantee its a problem with your laptop rather than a bug in the software that effects you and 4 others in the world!

You have tried the obvious fixes, its time to bite the bullet and reinstall from scratch.

wow hope you get it straightened out, gl. peace

I never suggested it was a bug in the software - the help I've received from FTP has been to make changes to my sysytem. I'm fully aware where the problem lies, it's just that I don't know what it is. As for reinstaiing to a (literally) brand new machine, I don't think that will do anything.

Trust me, 10 years of working in IT and I'm telling you that the quickest and easiest solution to your problem is a complete reinstall.

OK, I'll try it. Wouldn't this just revert it to factory settings?

Yes.. but dont do it from a restore CD.. otherwise the chances are it will perform as it does now. The exception being unless you installed programs prior to the poker software and it is one of those particular programs causing he issue.

What I am suggesting is to format and reload.. so install windows and then each piece of software individualy.

My preference would be to install windows, followed by the antivirus, followed by the poker software.. confirm it works and then install each of the subsiquate programs, checking the poker software works after each.

The problem is likely that there is some option or conflict or whatever that has occured from how the machine was originality installed.

Saying that.. the restore CD option would be quicker, so it might be worth trying that first, seeing if anything changes and then if not, going the whole hog and reloading it from scratch.

Reinstaling is not that daunting. Just get the motherboard, garphics card, sound card and network card drivers off the internet first (if you are unsure what modle they are, they will be physically printed on them.
Then install windows, then the drivers you have already downloaded and then each of the programs.

TBH there will probably be things that were bundled with your machine that you wont be able to find.. the thing to keep in mind is most of these programs are rubbish and you really dont need them anyway.

You can reinstall in under 3 hours quite easily, under 2 if you have the drivers already on a CD.

I'VE FIXED IT!! I don't believe it!

The problem? Not downloading the FTP software to the default location...unbeliaveble. Anyway, rakeback here I come!