Full Tilt Members Beware!!!

I've posted this on another poker forum and I am trying to get the word out so others will know. Though it appears I'm powerless here, I can at least try to get the word out so this doesn't happen to anyone else. I assure you I'm not affiliated with any poker rooms, but man have I been duped by one. Please read below...


Forgive me because this will be long... I do not want to leave out any details. If there is anyone who can point me in the right direction for legal help on this let me know because I am not taking this laying down and I do not want anyone else to be treated this way.

About three years ago I tried my hand at poker on full tilt as I thought it was the best and it is known to be the most secure. I used the name JiGster. I did okay but all-in-all I did not know what I was doing at the time and moved up my limits too quickly and lost what I had. I took the lesson with me and walked away. Over the course of the next few years I got layed off from not 1, not 2, but 3 jobs that I did well at. As we all know the economy is in the crapper.

So with what money I had left I thought I'd give it one more shot inbetween job-hunting. I tried to use my old account but to no avail. The password resets did not work and I was ignored by full tilt support when I requested help. I should have taken this as a sign but I was stubborn. So I opened up a new account called SirJiGGlesWorth and I deposited $100 into full tilt in a new account. This of course was received quickly and processed within seconds.

I really liked their setup of 90 seat MTT $10+1 knockout tournaments. It's turbo, but you get a double stack and a $2 bounty for each person you knock out. So even if you do well early and get sucked out on toward the end you can break even. And I did very well placing in several tournaments in the last 3 days. My account was up to $653 rather quickly. Now I know runs come and go and I wanted to test their withdrawal system. Now there are two ways to withdrawal, by check or with some offshore banking account. I'd rather have the check. So I went through their process and sent them a copy of my driver's license and a bank statement proving my address. They approved this so I requested a withdrawal check for $300.

It was declined! I checked all information added a simple period after Hwy just in case, and was declined again. I requested a reason as to why and I was ignored. I added the four digit code after the zip code as it appeared on my card just in case and tried again for $400 (the third try) and it sat for a while not being declined. Then I get two e-mails, one saying I had be knocked off their mailing list and a second saying that "multiple account SirJiGGlesWorth has now been closed" We will leave your 798 pipeliner account open and you can use that. And my account was closed - money and all.

Of course I've written them multiple messages about the old JiGster account but that I have no idea who 798 pipeliner is and I do NOT! This is rediculous! And have they responded at all? NO!!! Not one message.

There is no way that anyone else has sent them a photo I.D. that is me. And if this is just a simple mistake on their part because someone has a real name close to mine then they would know I'm legitimate because I have sent them an actual I.D.! They have to be trying to pull a fast one. It doesn't make sense. And as I write this they still haven't responded.

BEWARE!!! Do not use Full Tilt Poker as they are untrustworthy. It's amazing how quickly they take your deposit but make excuses then ignore you if you're lucky enough to have money to withdrawal.

Is there anyone who has any legal advice as to how to pursue this and make sure it does not EVER happen to anyone else?

Thanks!
SJW

P.S. Now when I e-mail them pleading my innocence and for them to at least tell me what's going on I don't even get the automated instant replies that they've received my e-mails meaning they've blocked my e-mails. They won't even talk to you over the phone for help other than deposit help. Please people, do not trust full tilt like I did. I was a fool.

paste the e-mail correspondence otherwise most sane people are just going to think you opened a second account for rakeback and got caught.

Pretty clear u simply broke the rules.
You simply should have waited for a response from suport even thou it might take some time.
Multi acounts are against the rules of all online poker acounts and the FTP FAQ clearly states that all multi acounts will be closed and funds seized.

What? Why would you assume I'm guilty here? I know that's the norm in the internet world as I've seen it time and time again. But I don't even know who this other person is nor can I even remember playing with them in any tournaments.

I play multi table tournaments for this very reason, random seating. a couple of years ago I noticed some things that seemed like a majority of the table were working against me and it occured to me that they could be chatting with a third party poker software and taking their turns with people as they joined the table. So I don't play ring games for that very reason.

I can post the e-mail correspondence, but that won't prove my innocence. All they said was that they were closing my multiple account but I only use one. And no one plays full tilt poker where I live but me. All I can come up with is that someone has a real name similar or the same as mine that they assume is me (which would be dumb on my part if I were actually cheating).

Why do you all assume I'm guilty here? Even if I did have another account it wouldn't do me any good in the random seating multi table tournaments, unless I'm missing something.

This is just sickening. A site that boasts having millions pass through it and they rip off someone taking a stab that barely has a pot to piss in.

I don't know what to do about it and they refuse to talk to me... Not only do they see me as guilty before innocent I'm hearing that on here too. I don't use another account! God as my witness I don't

BTW, I've just been noticing this rakeback stuff and I assumed that was from ringgame play. I play in tournaments because I don't trust others not to work together on a ring game table. Pretty much what it appears they're falsely accusing me of... Like I said, I don't even remember playing with this guy before so surely they could check my history and see that. And it's awfully suspiscious that they suddenly accused me when I tried to withdrawal.

I'd like to see people who have made successful withdrawals with their details blotted out. I don't believe it's legitimate whatsoever now.

Is that where full tilt is run out of costa rica? If you know where I can go to make a complaint then point the way. I feel like there is nothing I can do.

As to 'guilty or not' - you already admitted that you ARE guilty of having multiple accounts in your OP (opening post). You had an account some time back, then opened another one. Two accounts is two accounts is two accounts - GUILTY.

Terms of Service spell out what they will do. Two accounts = close them both and confiscate funds - period. Not maybe, not if, not 'subject to' them liking you.

We have had others in forums with similar problems and Full Tilt has always resolved it favorably IF the truth is told. They normally closed the second account, required the user to log-in under their first account name, and have transferred funds to that first account.

There's more here than is being told.

You said you couldnt access your account so u opened a new one.
Even if u didnt get they new one for rackback and had no intention of cheating its still doesnt change the fact that full tilts terms of agreement(witch u accepted,TWICE!) states that any person is only alowed one acount and violation of this rule will mean that that acount will be closed and fuind seized

I think your hands are tied here, and there's nothing you can do about getting back your money. It's the risk involved with online poker.

I would just cut your losses and boycott FTP.

okay i'll try and be useful rather than jumping to conclusions even though 99% of the time people who make these threads are guilty (heck you have admitted that you were multiaccounting so i don't really think you have a leg to stand on regardless but that aside...)

paste the e-mails. paste the mail from FT about 789thingy and I'd imagine they sent you one after your withdrawal was declined. if not to go some way to proving your 'innocence', then so we can perhaps pick up on something in the e-mails.

also because FT don't usually confiscate money from multiaccounters unless something else has gone on. they usually shut one account (usually the rakeback acct obv) and transfer funds to the other. so i'm interested in what they had to say. heck, if everything is on the level then your money may have been transferred to this 789thingy guy who isn't you and he may still have it. again, this should be mentioned in an e-mail somewhere.

if you want to prove you are only guilty of being a bit silly and opening a second account and nothing more than that you need to offer more disclosure than you are doing at the moment. i'm one of the first to jump on FT when it's appropriate, but we don't have nearly enough information to determine whether it's appropriate or not in this case.

edit: fwiw after looking at sharkscope i'm more inclined to believe you as 789thingy plays different games and higher stakes and there is overlap between the two accounts.

That's just it... If they actually looked they'd see the old account "JiGster" hasn't been used in forever. But wait! That's not the account they're accusing me of using. It's someone named 789 pipeliner! How can I prove I'm not this guy? And now they've blocked my e-mails and I have no way of contacting them by phone except for "deposit help".

Showing the e-mail isn't going to help but I can... it just says what I said above nothing more. When I question them in my e-mails back to them they just ignore me. They know it's wrong and I know they have absolutely ZERO proof because I've done nothing wrong.

They said I could continue to use the 789 pipeliner account as my primary. Well I would sure as hell like to know how I'm supposed to use it!!!!!! I know they're making this up to keep my money and because there are people who have cheated who will believe me? You all don't. So go ahead and be so addicted that you keep pumping money into their bank accounts because if you're ever lucky enough to win you'll not only never see it, you'll lose your original buy-in money as well.

Prove me wrong... someone post a copy of a check with the personal information blotted out of it. That's what I want to see. I want to see proof you can actually withdrawal by check as they claim. I do NOT believe it's possible after what I've just gone through. They are an elaborate scam. If they wrote me about the mix up today and corrected this and apologized then I'd post it on here in a hurry. But I know when I've been duped.

Oh my God!!! They finally responded to me!!!

We sincerely apologize for the delay. We are currently receiving a large number of emails and are responding to each one as quickly as possible. We appreciate your patience and will do the best we can to assist you.

We have concluded a review of all mentioned accounts. I am happy to inform you that your primary account, JiGster, has been re-opened and you may continue using it to play.

Your multiple account, SirJiGGlesWorth, will remain closed.

Please contact us from the registered email address for your closed account SirJiGGlesWorth to confirm that you would like the remaining funds in this closed account transferred to your primary account.

Steven, I again apologize for the delay in our response. Please understand that we were not ignoring your emails, and we are doing our best to bring our response times back to normal.

We thank you for playing at Full Tilt Poker and appreciate your understanding.

Regards,


I'll let you all know if I can actually get the original account to work as I've tried before and failed. If I can get a withdrawal to work with it I will post a giant apology to full tilt right here!

fulltiltpoker-check.jpg (http://www.cardschat.com/attachment.php?attachmentid=16537&d=1232055528)

cool, glad it seems to be working out.

damn, i have no advice, but I am disliking online poker more and more- too many sites that dont payout but always quickly take the money- I also have multiple accts on a few networks- does that mean they are just waiting for me to cashout and then deny me?
should i just stick with my job cuz i usually get paid without too many hassles?lol
i got a bad addiction, maybe i should just start my own site- you with me?
and Im at the point I want to deposit some real money again for the big tournys...hmmmmmm

Question for OP...
Have you changed your address,email address, or computer between your old account and your new account on FTP ???

Thank you for posting the check I feel better and better as this thing plays out. I'll do the same in the future to show that they are legitimate when I receive it and be their biggest supporter!

They had to reset the old one manually because it had been so long since I used it. I've gotten into it but have yet to receive the funds from the new account which is to remain closed.

I'm finally getting somewhere, but don't want to count my chickens before I actually receive the funds in the future.

Did you read this thread? Multi accounts are against the rules so probably yes they are going to close the new one(s) and transfer the funds to the old one as was mentioned a few times here as well as the email the OP got from full tilt poker. Sorry but if you are going to break the rules I do not pity anyone who loses their funds which btw usually does not happen but it is stated in their rules and faq that it can. No pity for those who cannot read rules.

This makes me laugh. Try some patience and don't break the rules. You were lucky to get anything.

So are you going to post a new thread apologizing to FTP? lol

I am glad things are finally working out for you. But surely you didn't think of all the people that play at FT and have for years - that none of them have ever been able to cash out???

They would have gone out of business long ago lol. Lots of people have successfully cashed out funds from FT.

Be patient on the transfer - now that you have received that email you can trust it will happen.

lol at $126.19 Chiefer.

Well that is just no good man!Must suck not to get any money after the hard work building a good bankroll.
Hope you get your justice and good luck.
I kinda figured that FTP was a good site,but there are alot of scammers on poker sites with deposit bonus,and Refferals scams.

I know right! Daddy needed a new pair of shoes.

I kinda had the same problem.An account that I had created several years ago and forgot about it,started playing again and created a new account.Played for awhile with it,ended up winning almost 2000$,decided to cashout a 1000$ but ended up getting denied and my account was closed.After figuring out what had happened Full Tilt left my original account open and closed my new one but they did transfer all of the money I had one to my original account,I was then able to cashout my money and recieved it in about 3 days thru epassporte.The only thing I lost was my full tilt points.I havent had any problems since then.Sounds like you might have multiple accounts which isnt allowed and they have have only left open the first account you ever created.

Full tilt poker sucks!! They steal money from people. Who the heck cares how many accounts you have. Who cares!!! You open up one account and close the other. Move forward!! But No FT has too steal from you if you opened up more then 1 account. Why do they allow you to deposit it??? BECAUSE THEY ARE CROOKS!!!!

Im glad to see that FT is proactive in busting cheaters and thats why I like to play exclusively there. While Full Tilt is cracking down, Poker Stars is letting cheaters like Justin Bonomo back into their site. KUDOS to Full Tilt!

Multiple accounts means u can play multiple players simultaneously on one table, which is a big advantage. Imagine playing 4 players on a 6 man cash table. $$$$$$$$$$$$
Better than printing money!

what is wrong with bonomo coming back?

That was a lot to digest. IAM DIZZY lol. Gl gettin back your cheddar. Iam off to the drunk thread lol

One thing I can comment on after reading your thread and posts is that you are very suspicious of everything. You wont play ring games because the other players are conspiring against you on their cell phones, you wont play sit and goes because they are all on instant messenger talking about how to beat you, and you think your check was denied because full tilt was "pulling a fast one". You are lucky they let you keep your funds because you clearly broke a rule. Just be patient man, and don't stress out so much and suspect the world is out to get you.

When I first signed up with Fulltilt I deposited $200 in my account. After clearing a portion of the bonus money $20 at a time, I decided to spread my funds around to other sites as well. I requested a withdrawal of $150 and received it - no problem. Have also been to transfer funds with no problem.
However, trying to close out my accounts on other sites is a different story, which I will not bore you with (maybe once I'm done I will let you know of the problems). I am reducing the number of sites I play at and intend on playing only on Fulltilt and Pokerstars (mainly because of their downloadable versions for the MAC) - two of the most trusted sites.

I don't believe Full Tilt is based in Costa Rica. Pokerstars and the Cereus network are, but not Tilt.

Have you found the"poker is rigged thread"?You will fit in well there!

In your first post, it's not clear how long you waited for a reply. A week or even 4 days would have been more than reasonable before attempting to open a new account after 2 or 3 years of inactivity.

Frankly, I am shocked at how many people could disbelieve his story, even before I read that it was finally resolved favorably. Why would someone make up such convoluted details with nothing to gain? He was not simply blasting a site (ala Carbon-style), but showed determination to get it resolved, with numerous attempts to FT pleading his case. In light of FT's reply apologizing for their usual customer support delay problems, I'd say some of you owe jiggles an apology.

Sirjiggles, you didn't mention anything about the 789pipeline acct, and there was nothing in FT's email to you about it. Can we assume that that was just a huge error on their part, and they purposely chose to not even address their screw-up?

On a sidenote, have to agree with Dakota and others. It was ridiculous to think 1 of the top 2 poker sites in the world was in the habit of not (ever) cutting checks.

BTW, I'm trying to put together a similar issue that I am only anticipating to have with Full Tilt. I'm hesitant, in hopes to not be greeted by the same skepticism.

Because we've heard it all so many times before.