Full Tilt closed account and kept my money

My original name was IDj-Mickey-CI i hated this name so i asked support could i change it and they e-mailed me back very fast to tell me i couldnt. So i had a second card a decided to creater a new user name called Bite Da Bullets full tilt allowed me to deposit over and over and over with no issues untill i win and try to withdraw my money.
I recieved a e-mail saying that my second account had been closed as it is against their policy to have more than one account to keep a level playing which i understand, at the end of the e-mail it asked do i want remaining funds from my Bite Da Bullets account transfered to my primary account which i replyed yes.
A couple days pass and my money has not been credited so i attempt to e-mail them again. Now i have sent 9 e-mails in the space of 3 weeks and the only contact i get from full tilt is a automated e-mail confirming that it has been sent.

Anyone have experience in this or any advise on what i can do. It would be much appricated.

Cheers

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Note: For more info see the Full Tilt Poker Shut Down thread.

This is standard. They will put the funds into your account, just be patient.

You have had experienced this sort of delay before?

If so any idea of a ball park figure of when cause is pushing almost a month now lol.

Seeing the scenario i guess it will be resolved...Just be a bit more patient...

It will get cleared up...I would allow about 7-10 days for this to be resolved, maybe longer as long as they have all the info they need from you. Hang in there!

I have not experienced it, I know the only one account per person rule.
I have seen it posted here many times, and as long as that is your only violation of their terms, they will put it back into your account.

Good to know. Guess ill just keep waiting. lol

Thanks for help

My Fathers account closed and money taken
My father and I are also having troubles with Fulltilt. My father account totalled just under $1000 that he had biult up over 2yrs of playing on thier site.

When he went to make his first with drawal from Fultilt they denided his request and then shut his account within 10min of his request.

They stated that he had 2 accounts when one was infact mine, so we both had to show full ID and etc to prove this. We have done so with the site but my fathers account still has not been reopened had his money has vanished.

We have been trying to communicate with Fulltilt but find it very hard to get an email reply from thier support, it can take about 2 weeks for a simply reply. Most other sites 888poker and Pokerstars you have a reply within a workin day.

We have been trying to findout what is happening with my fathers money but still no responce from the site and this issue has been going on for about 3months, still no money for dad.

At a loss with what to do because they seem to be an ungoverened company that can take and do what it wants with no repercussions

I believe it’s pure theft

It took me about 2 weeks from the time they closed my 2nd account to get the funds into my primary account....

Yep that is when all the major sites do it. They also will investigate the account when you win or final table a big name Tourny (ie Stars 100K Nightly, etc). Always just say no to opening 2nd account, you may be delayed funds just when you need them most.

I wish we could alease get one name change per lifetime....so that why I could change my pokerstars account...I wish there was away

So you violate the terms and conditions of the site and then complain when they don't do things quick enough for you? Next time maybe don't break the rules?

pretty much says it all really

Hate to say it but these days crap like this happens so often... As others said be patient and keep your hopes up, a positive attitude always makes the pain go away.

Best Wishes, Daredeviljo

How is this 'crap' when they've broken the rules of the site?

I'm surprised you'd be complaining to be honest.

Maybe you folks aren't aware of all of the multi-accounters & cheaters on the poker sites? I think it's a great thing that they're doing a thorough check on things.

Fear not, my friend. I had this exact same thing happen to me a couple of years ago. It took a few weeks, maybe a month, but it eventually did get sorted out to our satisfaction.

While they are reviewing your paperwork and back-checking player history, they usually will not respond. They wait until every procedure is done on their end, and then respond, usually telling you that the issue has been resolved, all the money is where it should be and that you can continue playing.

Be patient. If you did nothing wrong, it will all work out in the end.

My son also has a Full Tilt account, and they claim we are the same person? This is a way to avoid giving me my money, but now that the FBI closed it down, no one gets anything. How sad. They should be ashamed of themselves and I no longer have any respect for Chris Ferguson and any of the other players. Poor form indeed.

Hello ____,

This is to inform you that the following multiple account has been closed:

BXX

Your primary account [AXX] has been left open and you may continue using it to play.

Our policy is that one http://www.fulltiltpoker.com/site-terms

This closure applies to all versions of the Full Tilt Poker software originally downloaded from any of our websites.

Please contact us from the registered email address for your closed account [BXX] to confirm that you would like the remaining funds in this closed account transferred to your primary account.

We thank you for playing at Full Tilt Poker and appreciate your understanding.

Regards,

Alejandro
Cashier
Full Tilt Poker

wish i could still play at full tilt that was the best site

Status: DECLINED

Your withdrawal request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
withdrawal methods.

For further assistance in withdrawing funds from your account,
please visit our website at:
http://www.fulltiltpoker.com/withdrawal
or contact cashier@fulltiltpoker.com.

did u present your ID and your son's to show that your not the same person? surely they would understand...

Lying scamming con artists.

The FBI shut down the whole shebang! Good luck to me, one, proving my identity, then two, getting my own money back.
They scammed me right along when i put in $50.00 with the promise it would be "matched"..it wasn't.
THEN i try and withdraw it as i got nervous (I am not by any means a gambler and i make very little money from my $8.50 an hour job) but I was going to try the 50 cent tables)
i tried to take out $30.00 and i clicked wrong and i ended up DEPOSITING the 30.00. i cried. i sent an email.
FTP said i had to have a MINIMUM of $100.00 before i could make a withdrawal.
great. so i just the other day, deposited my last $30.00 to achieve a balance of a hundred dollars.
then i get the email saying i had 2 accounts, and now the site is shut down.
i have lost complete faith in people and definitely in poker.

A UNIQUE EXPERIENCE THAT IS THAT I HAVE ALREADY HAD MANY FRIENDS MY ACCOUNT LOCKED IN THERE MORE THAN ONE

See the posts above. This is a way to make sure that people do not have multiple accounts. Just wait a bit till this shit blows over (hopefully) then send them what they ask for. Actually you can still send them the verification they need, then if/when they are able to provide you with a withdrawal, you can quickly get your money.

Take a deep breath and read my responses above and below...

If you had bothered to read up on their deposit and withdrawal methods and terms before you hastily made your deposit, you would see that there is no scam. The minimum amount is there to keep people from backlogging the system with $0 or $20 withdrawals all the time whenever they need beer money. You also read the Terms of Service too right? Don't let the fact that you did no prior basic research sour you on the online poker experience.

Next time you should educate yourself on what you are getting into. You have nobody to blame but yourself for this situation.

BTW, the deposit bonus is unlocked by earning points, which you would have known had you actually read the terms. They are not going to just give you $50 out of the goodness of their hearts and then let you take it out right away.

What? OK, slow down and say that again in english please... And stop yelling.

Bahahaha lol what a donk

Did you consider reading over the Terms Of Service prior to having a 2nd account opened on same IP? "IF" you had written in to support at the time of opening the 2nd account you would've had ZERO problems.
THe site does their best to keep multi-accounters shutdown as it is a HUGE problem. Sure it must be a drag trying to prove innocence 'after the fact' but if you'd taken precautions it wouldn't have happened (a mute pt. now w US players but for all others it is relevant)

Welcome to Cardschat. Lots of great stuff on this forum & a friendly atmosphere. It's a great community!

Are you in the US?

If so you cant get your money out of FT because the FBI has clamped down on all the US payment processors.

If you are outside the US you are 100% unaffected by any of the FBI's nonsense.

I guess we have to be a lot more patient in waiting for our funds to be manually refunded to our accounts. This may take awhile since gov't froze it

can someone give us an exact time frame for the processing of our funds in FT and PS

This is true, but alot of people new to poker don't read them. I didn't read them either and my husband and I had both opened an account on Bodog. As soon as I learned of the TOC I emailed them, then upon him adding an account at pokerstars and full tilt where I already had accounts, we emailed first.

Full Tilt is not going to keep your money, when they closed the second account, they put the funds in it to the first. Once this all goes through and we see where we stand (if you are in the US) you will be able to clear up by sending in your IDs. If you are not in the US you should be able to do this soon, they are just a little busy right now.

yes, i am in the US. i am a donk. (?) real helpful.

while i may blame myself for not being knowledgeable about the way they could keep allof my money under a hundred dollars (Yeah right!),
i DO blame full tilt for being skeeving liars in the fact that they were busted by the feds.
um, above board shit is not seized by the authorities.

so far, i even find this place to be condescending and rude. yeah, soured is an excellent term for it.

I can understand that you are bitter but there's some folks on here who have actually taken some time to explain some things & shared their own experience (ie. Pooffy above).
Also, not sure if you're actually aware of all the details in the latest events with the Big3 & the DoJ. Pretty sure US players wouldn't have been playing all of this time (& receiving their money) if FTP hadn't done what they'd done. It's been pretty common knowledge for a long time now about US players not being able to deposit to the sites w/o going thru 3rd party poker processors.
I'd be pissed off at the govt. if I lived in the US... not FTP or Stars. Personally I think they provide an awesome service... unmatched by anyone, & am truly grateful for having had the oppurtunity to play poker on there.

I'm sorry if our factual, informative responses didn't satisfy your need to bitch. Here, this will make you feel better. Have a cookie.

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You are a US citizen. There has been a law since 2006 preventing the transfer of funds for internet gambling.

You pay your money, you take your chance.

Outside the US there is absolutely no problem. I am playing on FT right now. I am able to access my funds. As far as I am concerned its exactly the same as it was last week, albeit a little quieter. Thats because most of the world dosent have daft laws preventing online poker payment processing.