Full Tilt Account Hacked

And completely wiped out. My whole bankroll has been wiped. I have emailed support at full tilt.

Sad day for me.

Ouch!! Do you have any idea how they got in?

The funds cannot have been withdrawn as the cheque would be on it's way to you. The only way it could have been emptied is either played and lost or transfered to another player. If it was transfered, you would have received an email from FT, so ask them to do a reversal. The recipients nick would also be in the email so make it public. If it was played and lost I would suspect it was 2 seat sngs.? Ask for HH's.
Hope you get it sorted.

I'm pretty sure you can check transfer history in your FTP account as well.

and if you have your hand history checked you should be ablr to go in and see anything played that you didn't play.

Thanks for the replies all.

I have no idea how they got in other than my PC at home may have been hacked.

There is nothing in transfer history and I have not received any emails that say anything was transfered to another account. I assume it was played and lost.

I will have hand history sent to my email and hopefully FTP can trace the IP of who played my money and get it back to me.

The reason for asking for the HH, is that FT staff will easily determine if the game was "lost" on purpose. They will also check the way the account holder "normally" plays and will know if he was playing or not.

Sadly in these cases generally you never get your $$ back. The latest FTP update added a PIN feature that I urge everyone to take advantage of. It makes keylogging hacks less likely to succeed. Most likely your hacker gained access to your ftp email account and had the password reset allowing them access.

The PIN is enabled under Security > Additional Authentication

It looks like this:
PIN.jpg

Just checked login history on FTP and it seems someone from the UK logged in as me today. The IP address and Country are clearly different than mine so hopefully this will be enough fo them to recover the funds that were lost.

I am very unsure of playing onine now at this point even though I have chsnged my passwords for all of my accounts.

Ouch Surely FT can track the player/s involved if the money was dumped to another.

If you thnk your PC was hacked have you got updated Antivirus and checked for any spyware/trojans etc

YOu can download free antispyware programs all free, a few I know are

Spybot S/D http://www.safer-networking.org/en/download/
Adaware http://www.lavasoft.com/
SPywareblaster http://www.javacoolsoftware.com/spywareblaster.html

Gl with whatever happens

Ouch

Sorry to hear this happened to you. I hope they are a ble to help you get this resolved.

Good Luck

Thanks. Just added extra authentification to mine

I have virus software and spyware software but perhaps I need something more. Do any of those detect and remove key loggers. I will have to look into them tonight when I get home. Thanks.

I am worried that other things like my banking info could be comprimised now as well.

I am unable to see where in the FTP software that I can request hand history information. I am sure FTP will be able to see this but I want to se for myself as well.

You may be able to go into your cashier > My promotions > Hand History Requests (beta). If you don't have that option (some do, some don't) FTP can send you the hand histories in email.

That Sucks, I hope Full Tilt step up for this and reimburse you. Good luck with that

I just use spybot sd and spyware blaster, havent used adaware for a long time but both are good.

You could also try Mcafee Stinger (free) which will search and remove any trojans. Just remmeber to turn off system restore before you use it if you have to remove any. Its a standalone free application

http://vil.nai.com/vil/stinger/

or try a free online virus scan, the best one is kaspersky but it doesnt remove them just tell you which if any you have

http://www.kaspersky.co.uk/virusscanner

or housecall free virus scan

http://housecall.trendmicro.com/uk/

that is very unfortunate, im sorry to hear it. im a little worried now myself, does that security pin really make that big of a difference or are there other precautions we can take?

Here is my reply from FTP. Guess my days of playing for money over there are over.

Thanks for writing in.

After a review into your account I can confirm that your account lost the aforementioned funds during what can be considered a 'foreign login' and occurred using a computer you have not utilized in the past. During this login approximate ..... was lost on the tables in legitimate hands. That is, the funds were not deliberately lost to a specific player in a fraudulent manner.

To further understand this issue, we kindly ask you to answer the following questions if applicable:

1) Have you given your login information to a family member or friend?
2) Have you given your login information to any third party poker websites?
3) Do you often leave the 'Remember Password' button checked?
4) Have you recently downloaded any third party poker software (data mining programs, e-books etc.)?

Finally, regarding any potential reimbursement I'm afraid we will not be able to refund you the money. From our perspective the money was lost in legitimate hands to legitimate players. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity.

Do not let our denial of reimbursement function as any slight to you as a customer. We are by no means insinuating that you are putting in a false claim or attempting to defraud Full Tilt Poker. However, please know that compromised accounts are never the result of any security issues on the part of Full Tilt Poker. Almost always a logical explanation can be deduced after examining the off-site activity of any given username.

As your account has been compromised on multiple occasions, please be advised your computer may be compromised. At this time, we strongly suggest you run the latest spyware and anti-virus programs on your computer and/or have a reputable professional inspect your computer for malicious software.

For security measures, we have suspended the basic functionality (play, chat, transfer etc.) of the account pending confirmation you are satisfied with your computer security and have changed your password and regained control of the account.

We do encourage you to email in should you have any additional information to assist us in this matter. Ultimately this will help us determine the best course of action to ensure your account security in the future.

I don't know if you want to see it but you can see your $$ dissappearing here: http://www.pokertableratings.com/ful...essions/kmixer

He/She actually won over $300 HU before losing it all at 6-max.

Looks like you had under $100 in your account when they got it?

Makes you wonder what they were planning on doing if they won big. Oh well. I guess it is a lesson learned. I am done with FTP and should this happen to me elsewhere i will be done with money play poker for good.

I use Trend Micro it has a kestroke encryption that is always on just FYI

I understand being pissed off but I don't think you can really blame FTP.

As for what they were going to do if they won? They knew when they started they were going to lose it all. They're like kids stealing cars to joyride. They know at the end of the night they're going to trash the car, doesn't stop them from driving it around for a bit 1st.

Sorry to hear about this, but this has made me change my password at PS and I have also implemented the pin function which I will later update to their RSA security token when I have enough FPPs.

ah bud, real sorry to read this.
The people responsible need a good kicking(maybe not, but you know what i mean)

[quote=kmixer;1278177]
After a review into your account I can confirm that your account lost the aforementioned funds during what can be considered a 'foreign login' and occurred using a computer you have not utilized in the past. During this login approximate ..... was lost on the tables in legitimate hands. That is, the funds were not deliberately lost to a specific player in a fraudulent manner.
quote]

Really I just watched a hand where he/she was in the BB with 3 4 off under the gun raised to $8 they reraised to $25 then UTG reraised to $66 and they call flop is A 9 7 and they push all in for $108 and was called with JJ. That was the biggest loss they had also

WV, thanks for the added security tip, have updated my account now.

I think even with the pin update, you should change password once every couple months to be safe. Just an idea for everyone out there, its something I do.

I clean cookies and delete history plus run spyware and antivirus nightly, just trying to keep the computer clean and running efficiently. Might I suggest if you have a wireless connection, turn off at night or while not using.

Good luck in getting your $$$ back.

I think what FT said "foreign login" doesnt mean that the hacker is surely from abroad.The hacker can use VPN which is truly from foreign country.So he can be from any where.

sorry to hear about this episode. karma will get that SOB, for sure.

but this is why i like full tilt's customer service. imo, the best in the business.

I don't blame them. I just can't see adding more money there when they wont help out knowing full well I didn't play those hands. If anything like this happened at PS I would be nervous about putting money there too.

Funny thing is that they say my computer is compromised yet only my FTP account was hit. Odd?

this is very good and creative thing to make ur account safer, at the beggining i wasnt using it, but when some1 stoled my steam gameplay account, i startet to using this, pretty good This is good, becouse i can add only mine known hand or some number combination with suits also, have never saw something like this on other sites!

What do you think they should do? I mean you saw the hands, the idiot won and lost $$ with a handful of different people. How can FTP be expected to reverse this? Should the guy who lost $300 to him get his $$ back from the people he donked it away to minutes later?

The only thing FTP could possibly do is give you the $$ themselves and that would set a dangerous precedent and leave them open to scammers.

I can also totally understand not playing there again. Stars offers RSA tokens which make these kinds of attacks nearly impossible. I hope that FTP will keep their promises and offer one soon as well. These hacks happen far too frequently.

For those who only play at home, using one computer, the sites should offer some type of cookie/file that identifies the computer as the correct one to play with for that account. This isn't exactly rocket science to do.

I suppose it wouldn't have to be a specific home location either, as long as the cookie was on a laptop you could play from anywhere safely.