Feltstars

I'm fed up with Feltstars. I have tried 3 times in the past month to contact support at Feltstars but never recieve a reply. I deposited, by western union, a hundred bucks and built my br up to 390.00. I decided I would see how hard it is to withdraw and I'm finding out it wont be easy at all, if even possible. Though I deposited with WU, it is not an option to withdraw. I can only withdraw by check and because I cant get support to answer me, I cant change my address so basically, I can't with draw. . It seems pretty shady that support hasn't replied at all...not even with a autoreply. nothing. To the point, I'm pissed. I have worked hard to be able to play poker good enough to actually win something and now this~! I hear carbon poker lets US players with draw by western union so I am going back there and I would not recommend Felt Stars to anyone from the US unless your not counting on cashing out. ------------------

I have no problems with Feltstars cash withdrawals, you have completed the process of checking account? maybe that is the problem ...

I always used the e-mail: support@feltstars.com

I've used that one and two others, still no answer. I live in the uSA. I need to change my address because I don't want the check sent to my old address which is where I lived when I verified and when they used to answer my emails. Thanks anyway.

I had the same problem as you, but in my case I deposited using moneybookers and they for some reason stopped offering moneybookers as option for withdraws (don't know if they already solve the problem..). I was in the same situation, I deposited like $20 and build a bank to around $500, but when I went to cash out they only offered me the check option, which in my country is not an option to receive money by check. So, I went in a bunch of forums for find a person that wanted to trade money, it was so stressfull but I was able to transfer the money with a person for FT money. It took months, but at least I got my money. I looked for sites that were affiliates from Felt Stars, because they usually needs money there to pay for their private tournaments.

still no answer from support! Thats what ticks me off... I don't mind waiting for a check but I do mind waiting indefinitly for them to answer my emails because I cant even request a cash out until I can change my address! Oh well, I just wont deposit there again... I do enjoy the Merge network, though so I will probably deposit at BlackChip or Carbon... At least US players can have thier winnings sent by WU and that's a way better and faster option....

feltstars SUCKS !! for first year i had problem in withdraw and everytime it was taking long time like 3 or 4 month to withdraw and only check option
then i could the cashier change to merge i had no problem for one year
and 1month back they blocked me account for no reason
i tried to contact them houndred times and no reply
WHY!!!!! after playing on feltstars for 2years !! they blocked me
FELTSTARS SUCKS !1

You may need to resubmit your Doc's again, if you have not done so after changing your address.

I believe I probably will but I cant even get my address changed because support wont answer my emails at all...

Hummmm that's odd, make sure they are not going into your junk mail.
They are not the best at getting back quick.

How long ago did you send the Email.

Does the website provide the 'live chat' option? or is there a phone number? Just a thought...

No live chat... emailed them too many times and never one answer at all!.... No phone number.... I gave up... I managed to cash two for one with an acquaintance..... lol but I will never deposit there again, ever....ever...ever....

What did you end up doing to cash out? Did you transfer to someone? What do you mean two for one? Sorry about you bad luck. Didn't know feltstars had such bad support the rest of merge is good

I've been hearing a few bad things about Feltstars, even from one of the endorsing pros.

Thanks for the info about FeltStars,,, I withdrew a few years ago and I can't remember how long it took. I think the cash I got was when another Merge site closed and my money was tranferred to FeltStars. Good Luck