email FT

hi all,
just sent an email to full tilt support.
has anyone else had a reply or anything?
or is it just a waste of time ?
thanks

You're kidding.... right?

was wondering if anyone had tried to contact them.
i only found out about it a few minutes ago

Have you tried contacting FTP about anything in the past? (just sayin' cuz.... even for something like having colluders on your table it takes quite awhile to have FTP support get back to you).
Pretty sure the site's been off the air since ~6am est today.

yep its gone
just having a google to see if i can get more info
just put carbon on but the software looks crap
ah well

Carbon is not that bad and there are some good FR's to build a bank roll

FWIW I've always had pretty quick responses from them in the past but yeah, nobody's expecting to hear anything from them any time soon on this issue and even if they do give a response it's almost certainly going to be vague and unhelpful.

Im sure you wont get any reply from ftp.. Yesterday was last day of the ftp life...

yeah, pretty sure FT support wont be answering any emails soon, they're all out looking for jobs.
I too looked at Carbon(won $12.50 in a recent CC freeroll there) but the software is so horrible I have to force myself to play it.

and you know this for sure because????

here's the reply i got

Hi,

As you have heard, the Alderney Gaming Control Commission (AGCC) has suspended Full Tilt Poker?s license with immediate effect, subject to a formal hearing late July.

Full Tilt is in ongoing discussions with the AGCC with the aim of rectifying the situation as soon as possible, therefore re-enabling real money play on the site.

Unfortunately, until this is resolved Full Tilt Poker is unable to facilitate any play, and this includes deposits and withdrawals.

Full Tilt Poker are deeply sorry for this inconvenience and will update you as and when there is further information available.

Thanks,

Sandra
Full Tilt Poker Support

i was wtong they replied you

I was right though, the response is vague and unhelpful

Yes..because they replied him with something which he knew before reading there email...

It's the same reply that everyone is getting who's email actually makes it through to FTP (I tried sending two emails, neither of them got through).

I'm trying to think positively about the FTP situation. Things sounding fairly decent that we'll be playing on FTP some day (hopefully sooner than later). I for one will play there again if &/or when I'm able to log onto their site. FTP has always been my favourite online poker site.

I got exactly the same reply from the same "Sandra" in response to a totally different query. They must have an auto mailer set up to deflect inquiries. Even for Full Tilt's traditionally abysmal level of customer disservice, that's a new low.

...what, you'd prefer some lackey physically typed out a variation on exactly the same message every time somebody sends them an e-mail?

Simple fact is there is nothing more that anyone from Full Tilt can tell you right now and having them speculate on what might happen in random e-mails to random people would be an even stupider idean than saying nothing, DUCY?

My email to them had nothing to do with what their reply supposedly discusses. I was asking them not to process a charge against my credit card for a deposit made about 30 seconds before they shut down, when all games were already paused and they knew the shutdown was coming. They processed the charge anyway, one day AFTER they had been shut down, so now they stand to get sued by me and pay a ton of money in punitive damages. Have a nice day.

Actually their e-mail response is entirely relevant.

You want a deposit reversed. Their e-mail says their deposit and withdrawl systems are shut down right now. I'd have thought that pretty comprehensively addresses your query?

PS: a better move would have been to contact the credit card provider, not the site that's doing the charging.

No, their email is NOT relevant. I didn't want a deposit REVERSED. I wanted them to forbear from charging my card after they'd placed an authorization. Then the authorization would simply have scrolled off uncharged.

I am indeed going to contact the bank, but I'm also considering suing Full Tilt so they can be punished for their unethical behavior.

And just curious, why are you defending these scumbags? Are you a Full Tilt employee?

ROFL - no, I'm not a Full Tilt employee. I'm just a player with money stuck on there, same as you.

What I'm curious about is why you think you should be treated any differently to anyone else*. If you'd made your deposit the day before the shutdown would you still be compalining? What about somebody who had brought the cashier window up and was about to make a withdrawl when the shutdown came into effect, do you think they should be allowed to have their money sent while the rest of us are stuck in limbo?

By all means though, lawyer up and pursue this. Keep us posted, I'm sure the results will be hilarious. Or you could just wait patiently like the rest of us.

* it's a rhetorical curiosity BTW - I don't actually care.

The key consideration is whether they continued accepting deposits after they became aware that they were going to be shut down. If they did, then they were committing fraud and should pay punitive damages. That applies whether the deposits were made 30 seconds before the actual shutdown, as mine was, or five years before the shutdown. It all hinges on when they found out they were going to be put out of business.

I'm sure my credit card company will reverse the deposit once they find out that the charge was placed one day after Full Tilt had ceased operations. That's not the issue. The issue is Full Tilt's malfeasance and generally bad character. They need to be punished.

Like I said, by all means lawyer up and pursue this then keep us posted on the results.

*grabs popcorn*

I know you're going to say it's irrelevant but I'll ask anyway, just how big a deposit are we talking about here?

weeeeeee.... & how much are you planning on investing in that lawyer?

Read my posts more carefully, gang. I'm CONSIDERING getting an Alderney lawyer. I haven't decided that I'm actually going to do it. Before I do, I'll make sure that Full Tilt ends up being stuck with my legal expenses and pays punitive damages to boot.

This is fun.

You realise the legal term for the "damage" you've suffered to date is "almost none", right?

LOL...I thought I saw somewhere it was something like about $30.

I know we would like to think that we will get our money from FTP "sooner or later", but I fear that it will be later rather than sooner.

I'll be happy if we get it by the end of the year.

What I realize is that, despite your protestations, you have some kind of vested interest in pretending that Full Tilt is a paragon of sunshiny goodness when they are in fact crooked scumbags. Feel free to have the last word because I'm going to ignore you from now on.

"Facepalm"


A poster here has come to my attention in other threads. I wont make it a personal attack, he will know who I mean.

Tip to you buddy: Many of the sarcastic and frankly immature responses you give are to posts that are genuinely trying to give you information, even if it is in a "wake up and smell the coffee" type of package.

And I have a request as well: You seem to want to take issue with responses rather than actually gain information. This is a fine forum (as I have mentioned to you in another thread) Please be a fine contributing member or take you aggression some where else......
Dont get me wrong, I find it totally legitimate if you disagree with any post or answer to a post, it is your "style" that irritates me. It is possible to disagree with anything here in a polite way.

No names mentioned though.... right?

(is it me?)

Of course its you..... everyone4 can see that...












Uh oh, I shouldnt have said that. The real culprit may think I am serious........lol

I miss reading your posts, but thats my fault for not being here enough...... I am seriously wondering if the poster I meant has any idea who I mean.... He may think is is actually you