Customer Support

#1 12th May 2009, 12:51 AM

about a month ago on fulltilt poker, i took about $90 from a guy at ring game within about a hour. He kept sayin he was going to report me. sure enough he did, and for some reason they disabled my darn chat.

personally i like the chat, i sent fulltilt an email and i have NEVER heard back from them? anybody have any ideas for me?

#2 12th May 2009, 1:03 AM

lol in order to get a proper answer you need to fill in the part of the story that is missing.

#3 12th May 2009, 1:04 AM

Send another and ask for a transcript of the chat pointing out the relevant points that got your chat disabled.

State that if the matter is not resolved to your satisfaction then you will be withdrawing all funds and leaving FT for good.

However if you made rude or abusive comments to the guy then expect FT to point this out as the reason it was disabled.

#4 12th May 2009, 1:13 AM

i was neither rude or abusive. but ok thank you for your insight stu.
as for poofy, i dunno what you mean by missing part of the story? there is no missing part? he was mad at me cuz i beat him in about 3 or 4 pots, and than had a suckout for about $35 to cap it off, and he went insane like a madman. next thing i know, MY chat is disabled for NO reason at all.

#5 12th May 2009, 1:16 AM

What did he say he was going to report you for?

#6 12th May 2009, 1:31 AM

i dont even know what he did report me for! thats what i dont understand. i didn do anything wrong, he was mad and kept going on ranting n b!tching about me sayin im a lucky ***** and how im idiot and every other name in the book, than just kept insisting he would report me until they did something, and i guess if you report someone enough they disable your chat? i dunno im pissed, and full tilt wont get back to me for some ungodly reason.

#7 12th May 2009, 1:33 AM

That is weird, FT usually only disables chat after they have reviewed and found it offensive. They usually respond for the most part too. Maybe see if they have an 800 # you can call?

#8 12th May 2009, 1:34 AM

Full tilts support absolutly blows, good luck with that.

#9 12th May 2009, 1:40 AM

Well in that case send another email and say what I said in my previous post.

My experience of FT support has always been really good; they have responded to my emails within a day.

#10 12th May 2009, 1:42 AM

well if in fact they do have a 800 number does anybody happen to know it? ugh i dunno what else to do. i love the chat, i like to interact with other players in tourneys and such. i've been without it for 3 weeks or so but forgot about it cuz i haven tried to talk to anyone for a good week.

so can someone please gimme that 800 number, could really use it

#11 12th May 2009, 1:44 AM

Stu i have had tremendous success with FT support too until this instance. in fact that is one reason i thought so highly of the site was because of the customer support. all the problems i had in the past with depositing, withdrawing, and even abusive players, they responded in a day or less.

thats why this situation has me completely baffled! im so disappointed.

#12 12th May 2009, 1:48 AM

Quote:

Originally Posted by PattyR

Stu i have had tremendous success with FT support too until this instance. in fact that is one reason i thought so highly of the site was because of the customer support. all the problems i had in the past with depositing, withdrawing, and even abusive players, they responded in a day or less.

thats why this situation has me completely baffled! im so disappointed.

Is it just the one email?

It may have got lost in the system.

Fist line support recieve it and will probably have to refer it to second line as it involves overturning a decision... somewhere along the line first line have recieved it but it hasnt been passed on to second line correctly.

I would mention in your email that this is the second email you have sent.

#13 12th May 2009, 1:53 AM

yea stu its just the one email, i just got done writing and sending them another email. i did mention at the end of the email that this is the second time i have sent it. thanks so much again! ill keep you updated if i ever get a response.

#14 12th May 2009, 1:59 AM

No probs, I hope it goes well.

Bear in mind he he called you a lucky **%%$%^* and then you called him an unlucky $%£**%, he may have reported you and you BOTH might have chat disabled!!!!

LOL

#15 12th May 2009, 2:08 AM

lmao very funny stu =]

its possible i called him one nasty name, but not too offensive ESPECIALLY taking into account what he said to me

i tried to be polite haha

#16 12th May 2009, 2:09 AM

I had my chat suspended from full tilt once for a misunderstanding.
They could not revoke the chat privelages for one month,but after that it was back on there along with a heres 5.00 on us email.
I don't know what your circumstances were involving your chat,or if your email you described your story enough or whatever,but for whatever reason it was that you chat was suspended it will probably not be reinstated for one month.

#17 12th May 2009, 2:18 AM

You would be better off replying to there original email, that way a copy of their email goes with it, along with a reference No, also as it has been three weeks already it will only be 1 more week left on your ban, but still reply as they might reinstate it immediately.

#18 12th May 2009, 10:25 PM

yo stu! they got back to me at 3am this morning! =] said they are sorry for any misunderstanding and like someone else said they gave me $5 for any inconveniance!

Yes! im back to loving full tilt and there customer service! woo hoo

#19 12th May 2009, 10:41 PM

Quote:

Originally Posted by PattyR

yo stu! they got back to me at 3am this morning! =] said they are sorry for any misunderstanding and like someone else said they gave me $5 for any inconveniance!

Yes! im back to loving full tilt and there customer service! woo hoo

Great stuff.

Im glad to hear its sorted.. looks like it got lost in the system (I managed a Help Desk years ago, so know the type of things that can go wrong on them!!)

And $5 to boot.. hell ill take $5 a month not to use chat!! LOL

#20 12th May 2009, 11:51 PM

lol well i just wanted to give many kudos to you because in
the email i sent them i basically said your words.

so thanks again, i owe ya $5 =]

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