Carbon Poker Issues

#1 16th July 2010, 4:13 PM

I have tried talking with their customer support(NO HELP) And even with the support in live chat (Still NO HELP)
So I thought I would come here and see if anyone can help.

I launch Carbon Poker, and open a table, sit down, and not even 5 minutes later Carbon poker freezes, it locks up, I have to shut it down, and start it again. Sometimes it does it right when I sit down, sometimes I can play a few hands. I was able to play 4 SNGS with no problem the other day, so I played 4 more, during the 4 games the client froze, and everytime I reopened it, it froze again and again, cost me 4 buy ins of my bankroll.

I am on windows 7 professional, intel core duo cpu, 2.00 ghz, 4.00 GB RAM, 64 bit operating system.

Any suggestions are accepted, I need to at least build my bankroll to $100 so I can cashout, but I cannot build a bankroll with a client that freezes everytime I join a game

#2 16th July 2010, 4:41 PM

Similar problems are known to affect some Bodog users, but I haven`t heard of it happening with Merge (ie. Carbon and sisters). Their software is generally very stable.

Try uninstalling the software. Then reboot the computer, download a fresh installation package from Carbon`s site, then re-install.

If the problem still occurs, shut down all non-essential applications and processes running concurrently with the Carbon software. One of them is likely causing a conflict.

#3 16th July 2010, 7:07 PM

Did the uninstall and re install, it did not help.

Ran the software by itself, it lasted longer, but it eventually crashed...

I love the site, but this problem is causing a big headache, and causing me to lose money,

#4 16th July 2010, 7:37 PM

Yep same problem here. But is not only on Carbon I've tried all other poker sites on Merge network and all of them acting the same.Exactly like you were saying sometimes after 5 minutes sometimes after 1 hour and so on sometimes can not even login.
Maybe is Vista? What's your OS?
Or maybe is just the wireless.I've noticed that before freezing the connection to the server changes colour.

#5 16th July 2010, 11:26 PM

Quote:

Originally Posted by LuckyShark777

Ran the software by itself, it lasted longer, but it eventually crashed...

Sorry if the next bit sounds obvious. I do not know how expert a PC user you are. Did you shut down non-essential background processes, using Windows Task Manager, or by editing the startup file in MsConfig ?

A typical Windows installation has several (sometimes dozens) of processes which launch in the background at startup. For example, Skype and other messenging services, virus checkers, etc. One of these may be conflicting with the poker room software.

#6 16th July 2010, 11:31 PM

Wow, that's something, I play on Carbon all the time, and too boot I'm using my laptop on someone else's internet signal and it does not do that...So I mean I would scan your Comp maybe, and then go from there

#7 17th July 2010, 8:04 PM

I just remember having this problem in Carbon with my old PC, they do crash if ever try to run some backgrounds but Pc was very slow and have it XP.

In the Laptop now have Vista and never have a problem in Carbon i do have a block some time back in bodog when make a update and tables just crash in games but the problem was a firewall not the site, software or the Laptop.

Hope you can fix your problems there.

#8 18th July 2010, 1:49 AM

What is up with Pokerfan cannor email them anybody play there as well.

#9 18th July 2010, 3:53 PM

Have a look at your graphic card settings, and try to reduce some
hardware accelerations to the minimum needed...!

This maybe helps...

#10 18th July 2010, 4:43 PM

disable the animations and reduce the graphic options in the merge options,
that might free up memmory !
i play regulair merge but got no probs with them.
even not with titan, cake, msn and a forum open at the same time !

#11 19th July 2010, 7:28 AM

oops i had problem too but not same problem..carbon banned my account for 3 months for no reason..after sending mail for them for more than 100 times they reactivate it but still they didnt tell me why? and for what reason...
anyways im happy to play on carbon again

#12 19th July 2010, 10:35 AM

I just started playing Carbon - now it's my favorite site. Best software in my opinion - plus $200 free roll every 4 hours. Haven't had any tech problems.

#13 19th July 2010, 10:52 AM

Quote:

Originally Posted by LuckyShark777

I have tried talking with their customer support(NO HELP) And even with the support in live chat (Still NO HELP)
So I thought I would come here and see if anyone can help.

I launch Carbon Poker, and open a table, sit down, and not even 5 minutes later Carbon poker freezes, it locks up, I have to shut it down, and start it again. Sometimes it does it right when I sit down, sometimes I can play a few hands. I was able to play 4 SNGS with no problem the other day, so I played 4 more, during the 4 games the client froze, and everytime I reopened it, it froze again and again, cost me 4 buy ins of my bankroll.

I am on windows 7 professional, intel core duo cpu, 2.00 ghz, 4.00 GB RAM, 64 bit operating system.

Any suggestions are accepted, I need to at least build my bankroll to $100 so I can cashout, but I cannot build a bankroll with a client that freezes everytime I join a game

Is your OS new? I have read of people having problems when they switch to Windows 7 64 bit. But dont know if that is really an issue.

#14 19th July 2010, 2:15 PM

I had a friend with Windows 7 Professional .... after he shoved Windows XP has no problems ..... try to change windows.tries too.

#15 21st July 2010, 11:59 PM

Yeah I agree that problems for win7 or 64 bit.Because twice time trying to play on that computer systems then happen error and interface down.
Dont use high or low systems lol But again get a problem too that connection green line will be empty sometimes...

#16 22nd July 2010, 1:09 AM

I had this problem a while back, but boosted up my PC's RAM, closed down other programmes when Carbon was running and turned off animations. It seemed to do the trick.

#17 22nd July 2010, 9:11 PM

This is why pokerstars and full tilt are the best sites to go with. Smaller sites are just worse. If party poker allows usa players in the future, they will be a good site too.

#18 23rd July 2010, 8:58 PM

Quote:

Originally Posted by SirFoldaLot

I had this problem a while back, but boosted up my PC's RAM, closed down other programmes when Carbon was running and turned off animations. It seemed to do the trick.

^This

Every site I tried on the Merge network gave me horrible freezing problems on my old, cheapo PC. They work just fine now that I added more RAM.

#19 24th July 2010, 4:06 PM

Quote:

Originally Posted by CasperJames

^This

Every site I tried on the Merge network gave me horrible freezing problems on my old, cheapo PC. They work just fine now that I added more RAM.

Maybe yes or maybe not. I have 4 GB RAM on my laptop and still have the problem even if I turned down animations and everything else like Yahoo Mess,Skype and MSN.

#20 24th July 2010, 4:14 PM

i still use windows vista and no problems at all !
got open : merge 2 tables-titan 2 tables-stars 1 table-32red 1 table-msn-and 2 explorer. using 2 screens.
merge still in green and others at 90+% connection.
can open 2 more merge tables without any probs !

#21 24th July 2010, 4:32 PM

I have a 2.8 gig 4 meg lap top wndows 7 and have no troubles like that try going to win 7 site to fix prob

#22 24th July 2010, 6:26 PM

Quote:

Originally Posted by NCfoldem

I just started playing Carbon - now it's my favorite site. Best software in my opinion - plus $200 free roll every 4 hours. Haven't had any tech problems.

Just started playing Carbon also. Where do I find those free rolls? Haven't figured out the site yet.

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