Originally Posted by tokie36
Hello all been a while since ive been around. Wanted to see how everyone has been. Before I do that need to let everyone know my troubles. Recently deposited to bovada 150 dollars. Received all of my bonus except for the bowlopoly that there are advertising and the casino bonus. I have found that they are very dishonest over there. They also screwed me out of a royal flush bonus because I didn't have the exact hand #. (The amount 100$)Which is in there fine print which i knew nothing about. The casino bonus was $150. And the bowlopoly bonus was just 25$!!! Total of 275 $ Also when you contact customer support good luck understanding them. They will repeat the same thing repeatedly and no one seems to be in charge. WANTED TO GIVE EVERYONE A HEADS UP
I don't see what the big problem is, especially since, as you say, it was in the "fine print". You should always read the terms and conditions of any promotion you plan on participating in to make sure you get awarded if you meet the criteria, same as anything in life.
Originally Posted by DStump
I hit a royal flush on bovada and called immediately and got my bonus.... only issue i have ever had is when cashing out they will not allow you to cash out certain bonuses and I had that still left in my account. was odd
It's pretty standard for just about every poker site to have a condition in place that you have to either play so many hands, earn x-amount of rake, or player points, etc. before your bonus is cleared and eligible for withdrawal. Nothing new there.