AP Disconnects Part 2

#1 8th May 2009, 4:19 PM

When I was disconnected from AP for the third time I wrote customer service. I also asked other players at the table if they were also suffering these problems.

This brings up my first question how fast should customer service respond to a user’s issues?

My second question is should customer service tell the user the truth or should the truth be hidden?

Why is it that technical support always seems to revolve around a set of questions that buy the support person with more time?

Why is that when you have provided the same answers in the past nobody retains these facts? (IE what is the operating system, ram etc)

How quickly should customer support provide results?

#2 8th May 2009, 11:18 PM

First, the Lounge is not the spot to ask....
Your problem seams like you have wireless internet, there has been know problems with wireless internet.

#3 9th May 2009, 4:40 PM

Actually this conversation is about customer service and the protocol offered by those who deliver this service.

Customer service was aware of the fact that I was playing at another site via wireless without problem.

thus the wireless response was simply menu selection B from their response database.

#4 9th May 2009, 11:03 PM

Quote:

Originally Posted by kardmania

Actually this conversation is about customer service and the protocol offered by those who deliver this service.

Customer service was aware of the fact that I was playing at another site via wireless without problem.

thus the wireless response was simply menu selection B from their response database.

well customer service has protocols they have to fallow, wireless has some problems with some poker sites.
It could be anything aka spywear, virus.... but it is to be the wireless, or firewall.

#5 10th May 2009, 3:55 AM

the issue is that ap knew that there were issues with xp ie8 firefox and their software....rather than tell the truth they prefer to put users on a wild goose chase.....the ie8 xp situation seems to be fixed althought the firefox xp problem persists

there are a ton of updates that the poker sites need to stay congruent with ......i guess its best to just have users spin their wheels working on networking issues that do not exist versus telling customers the truth

Sorry I don't buy into that strategy

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